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Information Technology Manager

February 25, 2018

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Block E**, flat ***,

CBN estate, Garki 2



Dear Sir/Madam


I am Hamson Osaro Phillips a professional diploma holder in software engineering and a B.Sc. graduate of information technology from Bluecrest Univeristy Accra Ghana. I am a native of Delta state. I have a good work experience spanning over 10yrs pre-school.

I believe my zeal for hardwork and indepth reasoning stands me out as a qualified information technology expert in any work environment I found myself. I am knowledgeable in java,c++,c#,php programming languages and good in mysql and mssql databases platforms, I am a full time information technology expert that can handle any task associated with I.T . I am a good leader who can handle a team in project management according to the organizations requirement. As an I.T personnel, security within the organization is an utmost priority.

I am looking forward to be part of a regional company building a world class identity.

I will be most grateful, if my application is granted approved with an interview..

Yours Sincerely,

Hamson Osaro Phillips



Block E19, flat 223, CBN quarters Garki 2, Abuja. Nigeria. Tel: +234-805-***-****. Email: . State of origin: Delta State Nigeria


To be part of an institution building a world class identity out of Nigeria.


Computer assistant, United Arsenal f.c May 2000 -December 2003

Designing and developing documents for the organization

Handle fax and email related message transfer

Internet call operator, Cyber Dome February 2003 - June 2005

Serves as standby manager for the organization’s manager.

GPRS network Overview

Country Director, Thomar Global services June 2005 – May 2010

Help to manage the automation of customer’s transaction.

Handling of the financial transaction of the company.

Technical experience in planning, design and working with data network nodes such WAP Gateway, other DATA platforms.

Vast Knowledge of signaling systems and interfaces, MAP, WAP, XML, HTTP.

I.T CUSTOMERS SUPPORT SPECIALIST, Electronic Revenue Collection Administrative System (ERCAS) 2015

Responsible for treating customers complaints

Ensure all complaints or requests from client end pertaining to technology (particularly) are addressed swiftly.

Responsible for building the trend analysis report.

Forecasting the performance report

I.T ANALYST, SERVICE OPERATIONS, Electronic Revenue Collection Administrative System (ERCAS) 2016

Prepare SLA with the Legal Team

Monitor and ensure strict adherence to the SLA with all Partners

Ensure full Implementation of the Staff level Agreement.

Gives weekly report on the SLA

Fund sweeping of Fund due to Ministries, Department and Agencies.

Liaise with The Nigeria interbank settlement Scheme(NIBSS) to have a seamless transfer within Banks.

Social Media expert

Prepare the Organizations Job-Card

Responsible for Multimedia and graphics advert of the Organization.

OPERATIONS MANAGER, Electronic Revenue Collection Administrative System (ERCAS) January 2017- July 2017.

Oversees the day to day running of the organization and report directly to the executive head of Operations.

Responsible for implementing the organizations mailing culture.

Responsible for implementing set targets for all departments.

Strategize with top level management on increasing customer base and financial base.

Generates and harmonize report to aids account managers invoicing to billers.

This position is responsible for assuring attainment of profit, growth and market penetration objectives according to plan, as well as providing support to the Sales team to achieve customer service objectives, interacting with Sales personnel and Customers, and actively engaging in positive management leadership to build and maintain a positive and productive work environment for all personnel in the facility.

Administrative segments of the services and ensuring SLA is adhered to.

Also maintaining and overseeing the company system server.


USSD & MCASH Management

IGR MOBILE management

Responsible for training and recruiting of operations and technology staff.

Responsible for high level training and awareness of all our resource in all our billers.

Assign task to team members of the departments.

POS configuration, testing, deployment, repairs and training

General operations and technology port folio

Reports only to the MD.


3rd Avenue Primary School, Festac Lagos 1987-1993

First School Leaving Certificate

Agboju Secondary School Agboju Lagos 1993-1999

Senior School Leaving Certificate

Goethe Institute (German Embassy) 2004-2005

Certificate of participation

NIIT 2009-2012

DNIIT Honors (Professional Diploma) – Software Engineering (Java Technologies).

Bluecrest University College(affiliated to University of Education winneba) 2013 - 2015

Bachelor of Science in Information Technology.


Certified Technology specialist: SQL Server 2008, Database Development

Certified Technology Specialist (MCTS)


•Database administrating, Software testing, Software Marketing, Multi-lingual, ability to work in a team environment, ability to evangelize internally and promote relentlessly, process management, Resource Management, Product Development, Product Management, Willingness to work under full supervision, website manager and social media expert.

•I have the ability to Build a capable and motivated team to create a high-performance team environment

•I am highly experienced with standards and implementation processes

•Advance use of All Microsoft tools.

• Strong attention to detail ensuring timely follow-up and closure, Clear, concise and articulate communication skills - verbal, written and listening. Able to take on ad-hoc assignments and work flexible hours as required.

•NIBSS ebills training payment gateway training

•POS configuration, testing, deployment, repair, support and training to state Governments in northern Nigeria.

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