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Customer Service Assistant

Byhalia, Mississippi, 38611, United States
10.00 hr
February 24, 2018

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Cathy Clark

Byhalia, MS • 901-***-**** •

Personal Profile

Talented professional with 25+ years of expertise in administrative support and team leadership. Work well in team environments with shared responsibilities or in solo capacity where self-motivation, independent action, and sound judgment are required.


Administrative Support

Sales & Marketing Support

Client Relations & Customer Service

Transaction Processing

Claims & Case Management


Data Entry & Sorting

Filing & Recordkeeping

Reports & Presentations

Support operations via customer service, transaction processing, reception, and assistance to staff or executives. Demonstrate multi-tasking, organization, and time management skills while displaying tact and professionalism at all times. Able to:

Anticipate and act upon company needs and areas of concern for individual managers or supported staff

Greet visitors and telephone callers; identify needs, answer questions, and refer or escalate to proper party for further action

Communicate through email, telephone, and written correspondence; create reports and presentations to communicate data

Research customer service issues and recommend mutually satisfactory resolution within granted authority

Accurately process transactions and payments; enter information into order management or sales tracking systems

Investigate and resolve claims or other disputes; contact customers to make preliminary collections efforts

Organize data, files, and records according to organizational standards and any applicable regulations

Work Experience

Lowes Home Improvement - Olive Branch, MS 2016


Greeted customers and processed sales, refunds, or credit card payments. Answered questions and offered help as requested.

FedEx - Memphis, TN 1988-2014

Senior Claims Agent (1998-2014)

Received and processed up to 100 claims per day while supervising and setting priorities for team of claim agents. Answered claims calls and researched claims including tracking information, customer documentation, and shipment traces. Made claim determination and authorized payment up to $25K within scope of authority. Worked closely with high-volume customers to resolve account issues related to damaged or undelivered goods and maintain positive customer relations. Served on multiple committees, traveled to remote offices to train personnel, and developed training materials to improve claim handling operations.

Claims Agent (1995-98)

Received and processed up to 100 claims per day similar to above without supervisory responsibilities. Promoted to Senior Claims Agent based on excellent job performance and demonstration of leadership capabilities.

Claims Assistant (1991-94)

Processed paperwork, communicated with clients, and managed documentation on behalf of agents to streamline claims process. Promoted to claims agent based on consistent performance and knowledge of claims procedures.

Collections Assistant (1990-91)

Provided administrative support, processed paperwork, communicated with clients, and managed workflows for collectors.

Mailroom Assistant (1988-89)

Routed and delivered incoming and outgoing parcels and letters.


Undergraduate Business Coursework - Draughons Junior College

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