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Human Resources Customer Service

Jersey City, New Jersey, United States
February 24, 2018

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732-***-**** Middlesex, NJ


Knowledgeable HR Benefits Specialist with an updated understanding of common human resources benefits, including health insurance, short-term and long-term disability and retirement savings. Consistently advocating on behalf of employs. Specialize in providing comprehensive HR support that includes conducting preliminary interviews and ensuring that employee data remains secure. Experience in managing wellness programs and incentives.

Human Resources Benefits Specialist Recruiting Employee Relations


VONAGE CORPORATION, Holmdel, NJ 2004 - 2017

Senior Benefits Specialist

●Weekly Implemented, maintained and updated 1200 employee benefits.

●Conducted and oversaw weekly new hire employee benefit orientation for 400.

●Partnered with management to review and negotiate plan costs with vendors to ensure best pricing for employees with weight loss challenges and fertility issues.

●Managed employee medical, dental, vision and life plans, 401k plans, disability and FMLA for 1200 employees.

●Prepared and developed benefit communication and materials for employees that explains what services are available and how to prevent medical conditions such as high blood pressure, diabetes on a monthly basis.

●Processed ~2535 weekly employee verifications.

●Maintained records and documentation concerning benefits and employee participation.

●Managed Annual Open Enrollment for all 5 sites.

●Initiated and managed the annual benefits fair including set up, orchestrating the vendors participation and raffles, seminars and new benefits information at minimum cost to company.

Benefits Specialist

●Enter, update and maintain benefit elections for 1200 employees.

●Audited dependents records for benefit eligibility every six months for 400 employees. Processed 401K loan and hardship requests for 300+ at all five locations.

●Process worker’s compensation claims 20+ employees annually.

●Implemented and managed the employee wellness program which includes monthly lunch and learn sessions in all 5 sites on health topics such as diabetes, breast cancer, health heart.

●Partnered with Payroll regarding benefit deduction.

Monique W. Smith 732-***-**** Page 2

Human Resource Assistant

●Provided Administrative support to Human Resource Director.

●Arranged travel arrangements.

●Processed Travel and expense reports.

●Scheduled meeting and interviews.

●Managed the annual company picnic for 1200 employees at $35K.

Recruiting Coordinator

●Scheduled internal and external interviews.

●Maintained candidate records.

●Met with managers to review the interview process.

●Processed new hire paperwork.

GUND INC., Edison, New Jersey 1994 – 2002

Administrative Assistant – Sales

●Provided administrative support to international sales director.

●Coordinated annual sales meetings with US sales representatives.

●Processed travel and expense reports.

●Responsible for all written correspondence.

●Worked with customer service to process orders.

●Participated in annual Toy Fair.

Customer Service Representative

●Processed orders via telephone.

●Interacted with Accounts Receivable to process payments.

●Coordinated with shipping department to ensure timely delivery of product.

●Resolved customers problems.

●Interacted with Management to improve order process.


Bachelor of Arts, Health and Wellness

Master of Arts, Organizational Management

Specialization: Human Resources Management, Anticipated 9/2018

Ashford University, San Diego, California

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