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Management Sales

Ottawa, Ontario, Canada
February 24, 2018

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Susha Bvera Tel: 613-***-****

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Creative and solution oriented personality with Bachelor's degree in Communicative English and Program certificate in Applied Management; Pursuing interest in Project Management. Excels in both stand alone and as a great team player with strong time management skills. Summary of Skills:

● Efficient in staying organized, prioritizing and multitasking

● Detail Oriented B2B and B2C service experience

● Excellent communication skills, possessing approachable and outgoing personality.

● Great team player – experience working in team environment and stand alone roles.

● Thrives in fast paced environment.

● Very good troubleshooting and problem solving skills.

● Continuous learner

Language Proficiency:

Advanced - Beginner -

English French

Hindi Arabic



Software application skills:

● MS - Outlook, Word, Excel and PowerPoint

● VitalSource Manage and Bookshelf app - eContent application

● EFI Pace - Preprint web app

● EDI web apps - Integral Systems and SPS commerce

● Securkey - Warehousing software

● Traverse - Billing software


● Applied Management (Honors)

Algonquin College, Ottawa 2017

Human Resources Management

Introduction to Project Management

Labour Relations

Susha Bvera Tel: 613-***-****

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Training and Development

Management Principles

Organizational Behaviour

● Bachelor’s degree in Communicative English 1999

Mahatma Gandhi University, India

Grammar and Linguistics

English literature and Poetry

Creative writing

Mass communication – Journalism, TV, Film and Radio

Entrepreneurship development

Public Relations


● Diploma in Computer Applications 1997

Don Bosco Institute, India



MS Office- Word, Excel


● Created and submitted the winning nomination for Best Ottawa Business - Sales initiative of the year 2015 for Rumidifier Home Comforts Inc.

● Employee of the month for Front line Staff at Al Khor Housing Community clubs - December 2001

Professional experience

Product Release Administrator 2015 December - Present Gilmore Global, Kanata

Project administration and coordination of enterprise level print and electronic format training materials, collaborating with internal departments, global locations and partners.

● Works as a liaison between clients, partners and internal departments. Susha Bvera Tel: 613-***-****

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● Extremely detail oriented tasks, extensively with MS Excel, Outlook and various in house and third party print and eContent management systems, revenue management and warehousing industry specific software.

● Adhere to SLA lead times to task/ project completions and responds to enterprise level customer inquiries either by email or telephone.

● Data entry, validation and verification.

● Troubleshooting and problem solving.

● Collaborate and coordinate between multiple interdependent departments like File Management, production, fulfillment, billing, CSR, spanning tasks involved from task submission to post release.

● Project management and coordination.

● Audits and maintains the integrity of the data within the systems through random checks or as part of data verification.

● Proactively works with clients and managers addressing or identifying issues, cost saving opportunities or initiatives that benefits the organization, client or partner.

● Set and monitor task priorities and coordinate with team members and departments with new projects and work load influxes.

● Complete and maintain work logs and process documentations.

● Act as resource centre and assist to train new employees. Operations Manager (Promoted) 2013 December - 2015 December Rumidifier Home Comforts Inc., Ottawa, Canada

Handled office administration duties, channel partner, contractor and customer management, marketing and logistics since the inception of this company.

● Identified prospective B2B and B2C clients and parts manufacturers and carried out negotiations as a part of procurement for product oriented business.

● Project Management – Advertising and new product procurement and launch.

● Procurement – Office supplies and company product specific parts and peripherals.

● Quality control – Quality and standards checks of product parts and peripherals, including manufacturing site visits – domestic and international.

● Executed and managed B2B onboarding.

● Periodically compiled purchase, sales and other analytical data and prepared reports to aid decisions in sales, marketing and production.

● Handled payroll, Payables and Receivables management including reconciliation. Susha Bvera Tel: 613-***-****

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● PR - Social Media and Website management, represented company for TV segments and interviews intended to and resulting in increased product exposure and doubling sales volume.

● Provided employee orientation and training for new employees.

● Create and manage documentation for information/knowledge maintenance. Office Administrator 2012 April - 2013 December

Rumidifier Home Comforts Inc., Ottawa, Canada

● Drafting, proofing business documents, managing files on cloud systems.

● Directed and coordinated domestic and international logistics - imports and exports.

● Make arrangements for international and domestic travel and accommodation.

● Initiated and managed web site and e-commerce portal creation and maintenance.

● Designed and created customized Purchase Orders and Invoices on MS Excel platform.

● Managed in-house and third party e-commerce sales and advertising.

● Provided detail oriented B2B and B2C customer service through e-mail, telephone and in person. Receptionist/Secretary 2002 March- 2002 July

Al Khor International School, Indian Stream, Doha, Qatar

● Assisted Principal and school secretary with office, systems and classroom set up for this new stream of education services.

● Worked with company (Ras Gas, Qatar) Education Department with verifications and auditing property and provisions.

● Prepared and maintained student records, and verified and executed documentations for new registrations and school transfers.

● Provided orientation for staff members in terms to country and community specific rules and regulations.

● Answer queries from parents and schedule parent-teacher meetings.

● Process work orders and ensure completion.

● Support Management to ensure that the staff and students follows school and community policies, procedures and guidelines.

● Managed and guided multilingual and multicultural maintenance and support staff. Susha Bvera Tel: 613-***-****

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Volunteer experience

Executive Committee member 2012-2014

Malayali Association of Ottawa, Canada

Ottawa Malayali Catholic Community 2010-2012

Committee member

While participaction is ongoing with extensive theme brainstorming, event coordination and management, the formal tenure is as above.

Shepherds of Good Hope, Ottawa

Preparation and serving food.

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