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Customer Service Data Entry

Zebulon, North Carolina, 27597, United States
February 24, 2018

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Yolanda Jean Harris

*** **** ******

Wake Forest NC 27587




To secure a Clinical Technician position with a successful, well-established organization that will enable me to grow professionally while contributing to the company’s goals and objectives.

Education and Certification

Administrator Licensure Certification of North Carolina (July 12 2005) Supervisor in Charge (August 2005)

Graduated Penn Foster Pharmacy Technician Program (January 2014) Registered with the North Carolina Board Of Pharmacy Registered with NABP

Certified Nursing Assistant (May 1990 to Present)

Work History



Good understanding of processes for preparing intravenous admixtures or other sterile products (including chemotherapy and parenteral nutrition) Fill physician orders/prescriptions, medication carts, or stock requisitions Deliver medications and supplies to patient care and ancillary areas Prepare chemo drugs using the equashield guard

Retrieve and interpret medication orders; perform pharmaceutical calculation, taking into account patient and drug characteristics; enter medication orders into pharmacy computer system for pharmacist’s review

Retrieve discontinued or expired medications from stock and patient areas; discard or return to stock appropriate; complete corresponding documentation Able to compound medications and admix intravenous products including antieoplastic drugs under the supervision of a pharmacist

Able to analyze data, perform multiple tasks and work independently Able to understand and comply with policies and procedures Knowledge skills and abilities

Excellent communication skills, oral and written

Familiar with pharmacy software such as EPIC and Maestro care PATTSPLACE ASSISTED LIVING AND SKILLED FAMILY CARE HOME (JUNE 2004-JANUARY 2014)

Owned and operated Family Care Home with six beds

Medical terminology and medication administration knowledge Direct care of customers

Take inventory of medication, check in drugs and supplies, stock shelves and remove expired drugs from inventory

Communicate with nurses and hospital personnel and other customers in a pleasant professional manner

Excellent computer knowledge of Data Entry, Frameworks, Docutracks, Guardian Care and Spadx1

Familuar with third party health insurance

Excellent computer knowledge of prescriptions and knowledge of windows, word and excel and other computer software

Excellent knowledge of policies and procedure regulating pharmacies SELECT SPECIALTY HOSPITAL (AUGUST 2016-PRESENT)

Prepare intravenous or other sterile products including TPN Fill physician orders/precriptions, medication carts or stock reqistions Deliver medication and supplies to patient care and ancillary areas Enter charges and credits medications

File documentation in the appropriate location

Identify and replace outdated and unusable drugs

Stock medication and supplies, package medications as required for dispensing Checking and maintaining details of pharmacy inventory Unit dose packaging/compounding/antibiotics

CARE SERVICES PHARMACY CALL CENTER (DECEMBER 2014-JANUARY 2016) Superb communication skills and knowledge of pharmacy law, controlled substance law, HIPPA and OSHA

Excellent computer knowledge of data entry, frameworks, docutrack, guardian care, EPIC, Maestro care and spadx1

Filling of prescriptions and third party billing

Assist pharmacists in filling prescription items as permitted by the Board of Pharmacy Input patient data and medication orders into a pharmacy program computer system Assist pharmacist in the provision of pharmaceutical care and enter data such as patient’s name, prescriber and prescribed medication in order to maintain pharmacy files charge system and inventory

Maintain established procedures concerning quality assurance, security of controlled substance and the disposal of hazardous waste drug Answer inbound and make outbound calls

Fill orders for unit doses, prepackaged pharmaceuticals, intravenous admixtures, controlled substances and the disposal of hazardous waste drugs Proven ability to work in a fast pace and without supervision Providing excellent customer service

Process STAT orders for patients in a grouphome and long term care facilities USPHARMAMED-MAIL ORDER PHARMACY (JUNE 12 2016 TO OCTOBER 15 2017)

Process medicaid and medicare claims for 90 day fills Process prior authorizations for patients medication Enter medication prescriptions into guardian care system Maintain inventory of medication on shelves

Communicate with doctors and nurses on a daily basis Prepare shipping labels as well as some delivery

Handle incoming calls

Enter all information into the pharmacy software correctly REFERENCE UPON REQUEST

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