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Manager Customer Service

Location:
Winnipeg, Manitoba, Canada
Posted:
February 24, 2018

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Profile SummaryDemonstrated ability in providing productive research and creative planning. Positive minded; easy to adapt personality, reliable, physically and mentally sound. Interested in taking up new challenges with focus on acquiring the desired skills to make me well responsible for my tasks. My passion for learning will set the pace for easy integration into any organization.

Employment Experience

Library Assistant II, Canadian Mennonite University

Winnipeg, Manitoba September 2017 – Present

Covers circulation/front desk and provides circulation services

Assists patrons with online catalogue and electronic resources

Assist patrons with printing and photocopying services, when necessary

Process books through activities like, laminating paperbacks, processing hardcover books and applying security strips.

Occasionally assist library technicians with other responsibilities as assigned.

Set Crew, Sage Designs

Ottawa, Ontario May – August 2017 (Position Contract)

Participates in pre-installation Set Call meeting with the Stage Manager

Ensures that the scope of installation, roles and duties is fully grasped and understood

Handles inventories, tools and supplies with utmost care and ensure they are not misplaced

Adheres to all safety rules and regulations as set out by the Stage manager

Work with the venue as well as other event vendors with courtesy and helpfulness

Look for opportunities to enhance the set and discuss ideas with the Stage Manager

Cashier/Crew Member, Mcdonalds Restaurant

Ottawa, Ontario November 2016 – August 2017

Ensure faultless customer service by meeting the required need of guest’s orders

Handle cash, debit and credit transactions while taking guest’s orders

Ensure change is available at the beginning of every shift

Provide guests with information on add-ons and upsize availability in an effort to upsell food items

Communicate orders when necessary to the kitchen area and assist during less busy hours

Assist management with inventory control and stock ordering in designated areas

Always ensure a clean and neat area in front counter and lobby, guaranteeing guest’s satisfaction

Graduate Student Representative, Office of Institutional Research and Effectiveness

American University of Nigeria July 2015 – March 2016

Yola, Nigeria

Served as the first point of contact between student and instructors

Minutes taking and tracking meetings resolutions

Assisted with logistics of team programs and departmental assignments including, seminars, special projects, workshops and events

Prepared and updated reports, drafts and correspondence

Assisted in general administrative activities with the supervision of a guide

Active participation in community development service

Intern, Women in Management, Business and Public Service

Lagos, Nigeria March 2015 – June 2015

Assisted with program planning, coordination and execution

Provided quality research on information vital for administration and management

Developed adequate resource files for assigned program areas

Maintained and regularly updated procedures and processes

Actively participated in all operational and program staff meetings

Trainee, Yaggy Energy Publicizing Train Jan 2013 – Dec 2013

University of Lagos

Generated sales by educating students that walked into the store

Worked with customers in identifying their interests and communicating options to fit their desire

Conducted surveys on the interests of individuals with the aim of placing them under a specific classification

Regular feedback to management and submission of reports for advancement purposes

EducationCanadian Mennonite University, Winnipeg Sept 2017 – Dec 2018

Masters in Peacebuilding and Collaborative Development

University of Lagos, Lagos Sept 2010 – Dec 2014

Bachelors in Strategic Studies

Project Work

Achieving Collective Conflict Transformation: A Case-Study of the Niger-Delta Environmental Conflict, Nigeria.

Relevant Skills

Personal

Cooperative, Analytical, Careful, Calm, Resourceful, Versatile, Energetic, Realistic

Transferable

Inspiring, Dependable, Considerate, Pleasant, Flexible, Fast learner, Organized

Technical

Project Management

Certifications and Training

Workers’ Health and Safety Awareness, Ministry of Labor’s Training

Career Development/Career Employment Training, Youth Service Bureau

National Induction Training for Yaggy Energie Community Managers

Awards and Achievements

Teaching Assistant, School of International Politics, American University of Nigeria

Secretary, Faculty of Arts Student Association (FASA)

Volunteering

The Dragon Boat Festival 2017

Black History Ottawa 2017

Big Sister Program, Women in Management Business and Public Service

Annual Conference, Women In Management Business and Public Service

Hobbies

Online Study, Playing games, Movies, Dancing

References are available on request



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