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Customer Service, Sales, cashier, receptionist ms office package

Johannesburg, GP, South Africa
February 23, 2018

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Lebohang Erick Tsotetsi

*** ******* ****





(072) *** **** (073) *** ****


I am a hardworking, honest individual. I am always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in a busy environments and also within a team setting. I am flexible, reliable, possess excellent time keeping skills and able to listen effectively when solving problems.


• Maintaining high visibility and energy levels on the shop floor

• Ability to sit, stand and walk around for long periods of time.

• Basic computer skills in Microsoft Word, Excel and Outlook.

• Enthusiastic attitude in person and over the telephone.

• Natural ability to communicate with others.

• Ability to interact effectively with customers

• Can easily make connections with various kinds of people.

• Displaying a professional and friendly manner at all times.

• Can even stand for long period to perform job functions.

• Able to adapt to the immediate or unforeseen challenges.

• Detail orientated, customer focused and can quickly learn new processes. WORK EXPERIENCE

Incredible Connection

Cashier / Receptionist Sept 2009 - March 2015

• Providing customers a friendly and efficient cashiering service

• Taking payments from customers via cash, cheques, debits and credit cards

• Banking a large amount of cheques and cash daily

• Float Management and cashing up

• Basic administration and banking

• Balancing cash in the till with receipts

• Data Capturing and stocktaking

• Answer incoming calls and directed them to the relevant departments

• Taking messages and relaying them to the correct individual's

• Solving customer queries in person and telephonic Incredible Connection

Cellular Specialist Sept 2012 - March 2015

• Conducted sales of cell phones, tablets, ipads and accessories to customers

• Organized proper display of the cell phones in order to increase sales volume

• Maintained records of monthly sales and ensured monthly targets are reached

• Assisted customers with contracts and upgrades

• Booking devices for repairs and doing follow-up

• Data capturing and administration

• Assisted customers face to face and telephonic

Samsung Franchise Brand Store

Sales Consultant April 2015 - Sept 2015

• Assisting customers offered them a friendly and efficient customer service

• Selling cell phones and tablets

• Selling home appliances, tv's, and home entertainment system's

• Merchandising, security, stocktaking

• Offered customers with technical support

Mtn Franchise Store

Senior Sales Consultant Oct 2015 - April 2016

• Presented effective sales to gain new individual and business accounts

• Showing that customers come first by serving them with a sense of urgency

• Opened new accounts, upgrades, sold pre-paid phones and accessories

• Offered help with sim swap, rica registration, porting and sim activations

• Booking of faulty devices for repairs and do follow-up

• Logged queries for clients regarding their accounts

• Stock-taking, merchandising, basic administration and house-keeping. SpecPack Field Services

Network Sales Specialist / Customer Experience Consultant Sept 2016 - Present

• Huawei Project:

• Drive sales for huawei devices

• Setting up devices and technical assistance

• Training of in-store sales consultants

• Stock management and data capturing

• Daily stock taking and data capturing

• Daily and monthly reports to management

• Cell C Project:

• Customer service, daily and monthly reports to management

• Assisting customers with new accounts, upgrades and Basic administration EDUCATION

Intuthuko Katleho Secondary School

National Senior Certificate, Grade 12 Jan 2004 - Dec 2008 English


Mathematical Literacy

Life Orientation




Maluti FET College

Subject Certificate NQF Level 3, Computer Practice Jan 2007 - Dec 2007 Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook



Maluti FET College

National Certificate NQF Level 4, Assistant Management Jan 2009 - June 2009 Computer Practice

Office Practice


Information Processing

Entrepreneurship and business management


Mr Victor Molefe

Mtn Franchise Store Supervisor

(011) *** **** / (083) *** ****

Mr Aiden Dadoo

Cell C Area Manager

(061) *** ****

Keneilwe Lethoba

SpecPack Field Services (DCS) Area Manager

(011) *** **** / (078) *** ****

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