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Customer Service Representative

New York, New York, United States
February 23, 2018

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*** **** *****. ****** ***. # **

New York, NY 10032

Home Cell 347-***-****



To obtain and secure a position with a company that will take full advantage of my experience as well as an opportunity for future growth and advancement.


Typing 50wpm, Computer literate, Certified Customer Service Representative, Proficient with Mac as well as Microsoft Word, Microsoft Excel, Microsoft office, Word Perfect, PowerPoint, Knowledgeable with the Internet (AOL, MSN, and Yahoo etc.) Windows 95/07, Millennium and XP, Excellent Communications and analytical skills, also trained in Hospitality Software, such as Xtend, Galaxy, Light Speed, Fidelio, and Springer Miller. Bilingual: Fluent in Spanish.

EDUCATION: 2000-2004 F.I.T. University, New York, NY: BA, Merchandising, Marketing, and Management


Starwood Hotels and Resorts; St. Regis, New York, NY 08/09-Present

Management Training Program

.Telecommunication Department

. Trained in escalated problem solving and techniques

Starwood Hotels and Resorts; Sheraton Hotel and Towers, New York, NY 09/05-Present

PBX/ Guest Service/ Front Desk Coordinator

*Responsible for providing exceptional guest service throughout guest stay.

*Utilize excellent communication skills (verbal and written),

*Provide exceptional customer service skills along with my ability to multi-task between guest and employee needs.

*Make use of my solid organizational skills with the ability to utilize both the telephone and computer systems simultaneously to assist guest.

*Honed my inter-communicational skills and ability to build a rapport with in-house guests and future guest.

Verizon Communication Call Center, Trenton, NJ 10/04-07/05

Credit Specialist

*Provided excellent customer service to new and existing customers.

*Worked alongside credit bureaus to determine customer's credit worthiness for service.

*Checked all documents for falsification before letting new customers on to the system.

*Worked with numerous systems to insure privacy protection for each customer.

Cablevision Empire Call Center, Bronx, New York 05/03-09/04

Customer Relations Coordinator

*Provided courteous and professional customer service to all customers.

*Answered billing inquiries.

*Performed troubleshooting techniques to provide better quality service.

*Adjusted credit card accounts and enter personal customer data into the main company database system.

*Provided professional and fluent Spanish speaking employees for all Spanish-speaking customers.

*Handled complaints and resolve issue by working alongside supervisor and managers.

*Assisted the human resource department with weekly and bi-weekly payroll for all employees.

*Explained benefit package to newly.

REFERENCES: Furnished Upon Request

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