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Customer Service Manager

Location:
Fernandina Beach, Florida, 32034, United States
Posted:
February 26, 2018

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Resume:

MELANIE BRUBAKER

*** * *** **, *** B

Fernandina Beach, FL 32034

Email: ac4l7g@r.postjobfree.com

Phone: 937-***-****

SKILLS & ABILITIES

* ***** ********* *******

* ***** ******** *****-********

15 Years Insurance Agent/CSR

Extensive knowledge of food safety

Superior Customer Service

Staff Development & Leadership

Highly reliable and punctual

Ability to work in a fast-paced atmosphere

Ability to work well with others on all levels, as well as with minimal supervision, team player

Proficient in Microsoft Word, Excel and Quickbooks, Outlook

EXPERIENCE

ISLE OF AMELIA EXECUTIVE OFFICE SUITES/R. & D. COOPER LTD.

April, 2017 to present

Part time receptionist, answer phones greet guests, make copies, accounts payable/receivable, prepare monthly State Income Tax forms. Prepare billing for rental units, make deposits.

Hostess – fulltime Verandah Restaurant, Omni Amelia Island

June 2017 to present

Responsible for taking and making all reservations through Opentable reservation system, greeting and seating guests, fast paced atmosphere.

SERVER -fulltime OMNI AMELIA ISLAND, SUNRISE CAFÉ

October 2015 to April 2017

Wait-staff; completed opening and closing duties, performed running side work throughout shift; full knowledge of menu and beverage items. Took food orders entered into micros prepared and delivered beverages. Multi tasked multiple tables and duties at once while maintaining highest level of customer service. Received several Omni Service Champion awards for Medallia mentions for providing excellent customer service. Quality control and follow-up to ensure customer satisfaction.

ASSISTANT MANAGER BOB EVAN’S RESTAURANT

October 2008 to November 2014

Opening and Closing Manager; All responsibilities for Shift Management of Staff, Restaurant and Sales; Successfully coordinated all front and back of house operations; Handled Staff Training, Team Building, Sales Promotions, Achievement of monthly goals, Inventory Control.

INDEPENDENT CATERING CONTRACTOR BRUBAKER CATERING

May 2005 to September 2008

Development, Management and Maintenance of Catering Route in delivery of breakfast and lunch to over 30 businesses, on a daily basis; Successful Food preparation, Sales Performance, and Accounting record; Creation, Design and Development of menus and brochures for monthly 5-course prix fixe meal;

Produced promotional materials and actively secured paid reservations for 30 customers per event; Shopping, preparation and cooking of all food; Arranged contract labor for wait staff and set-up and tear-down; Responsible for all documents, contracts and reporting required.

INSURANCE AGENT /CSR WAGNER INSURANCE AGENCY

WALTER MCFALL AGENCY

BRUBAKER & AFFILIATES

January 1997 to May 2005

Highest level of Customer Service in initiating and maintaining insurance contracts; Increased revenue and expanded client base; Established efficient account and payroll system; Completed all IRS reporting forms; Managed follow-up; Implemented Voluntary Disability Income programs for companies. Licensed in Life, Health, Home and Auto. Also held Notary License for 10+ years

EDUCATION

SINCLAIR COMMUNITY COLLEGE, PUBLIC SPEAKING, 1993

FAIRVIEW HIGH SCHOOL, DIPLOMA, 1975

REFERENCES

Richard A Cooper, Owner

R & D Cooper, Ltd.

5422 First Coast Hwy.

Amelia Island, Fl. 32034

216-***-****

Diane Miller, Owner/Office Manager

R & D Cooper, Ltd.

440-***-****

Sharon Holloway, Vice President

R & D Cooper Ltd.

904-***-****

Robert Ardinger, General Manager

Verandah Restaurant

Omni Amelia Island Plantation

More references available on request



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