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Technical Support Management

Location:
New Castle, Pennsylvania, United States
Posted:
February 26, 2018

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David Lucchini

ac4l73@r.postjobfree.com • *** Croton Avenue Rear • New Castle, PA 16101 724-***-****

Work Experience

Jan 2018 - Present

PC Support Technician – UPMC Presbyterian / Montefiore/ Shadyside Hospital Pittsburgh, PA.

• Scripted and configured over 50 PCs using the DDI standard W7 and XP Images.

• Installed UPMC packaged software using the DDI DFS2 share location. • Exposure to Service Center software for PC Support ticket and incident monitoring.

• Familiar with HPAM procedures, scanned inventory for submissions.

• Understanding of Active Directory, OU structure, User / Computer Objects and Group Policy cause and effect. • Performed Quality Assurance checks on UPMC Clinical Desktop PCs and Mobile AIO PCs.

• Assisted with the installation of I-Aware PC’s in CTICU patient rooms at Shadyside Hospital.

• Upgraded over 50 monitors to the standard HP 22” thru out Shadyside Hospital.

• Responsible for the design solution for mounting Collection Manager Printers on Medication Carts

• Successfully installed and configured over 100 Collection Manager Printers on Medication Carts.

• Installed 4GB RAM in 48 PCs for the Shadyside Emergency Department Dragon Voice Recognition Go-Live.

• Cable Management

• Cherwell Service Management Ticketing System

June 2016 – Sept. 2017 System / Network Administrator Butler, PA.

Future POS, Inc

●Worked on the infrastructure team as the system / network administrator

●Provided technical support over the phone and via our ticketing system (bar cloud/Gemini) for our corporate headquarters consisting of approximately 53 employees.

●Responsible for LAN/WAN network communication, operations, hardware and application software for corporate headquarters.

●Monitored system performance and diagnosed software / hardware problems in our server room. Switched or replaced different raid controls and upgraded the servers within our Windows 2012 and 2012 R2 Software.

●Managed and supported our Rackspace hosted email service through Barracuda.

●Managed and monitored our Webroot endpoint protection.

●Helped standardize and implement the scheduled maintenance plan remoting in from home.

●Managed and supported our Zultys phone system which included our technical support call center. Also implemented the use of softphones for our offshore support personnel.

●Was given responsibility for asset management. Duties included procurement of all assets, inventory management, asset tracking, maintenance and replacement. Implemented barcoding system to effectively track all assets. Inventoried all assets for initial data population of bar cloud (inventory management system). Worked with management to ensure budget constraints were met.

Mar 2016 – June 2016 Cnc Programmer Hermitage, PA.

Extreme Machine & Fab

(CNC, G-Code Programming)

• Provided thorough support and problem solving for shop staff.

• Build and maintain successful relationships with service providers, dealers, and

customers.

• Trained and Managed new employees and explain protocols clearly and efficiently.

• Assisted management with scheduling and quality assurance.

• Researched issues on various CNC machines to resolve problems, answer questions, and

outline solutions.

• Referred difficult issues to upper management while maintaining a positive experience

for the customer.

Sept 2015– December 2015 Cnc Programmer Ellwood City, PA.

Hall Industrys

(CNC, G-Code Programming)

• G-Code Programming, Variables, Sub Programming, Canned Cycles & Renishaw Probing

• Blue Print Reading

• Sharpen Cutters

• Working in QC Department Inspecting Parts & Documenting

• ISO9000 Approved

Mar 2012 – Jul 2015 Cnc Programmer New Castle, PA.

Velocity Equipment Solutions

(CNC, G-Code Programming, Renishaw)

●Molinaro Tool & Die was sold to Velocity Equipment Solutions and my position with Molinaro Tool & Die transferred to Velocity Equipment Solutions.

●Leveraged Renishaw probes to reduce machine setup time, increase production, and enhance quality control.

Aug 2005 – Mar 2012 Cnc Programmer New Castle, PA.

Molinaro Tool & Die.

(CNC, G-Code Programming)

●Team lead for the milling department, specializing in manufacturing of molds for the plastics industry.

●My responsibilities included project management, resource allocation, process flow, cross department communication, programming, setup, and support.

●Provided direct communication to management and customers to ensure manufacturing projects were delivered on time and within budget.

●Implemented lean manufacturing concepts by leveraging object oriented programming to maximize the reuse of code which reduced the amount of time spent writing programs. This effectively minimized the machine setup time and increased the rate of production.

●Some of the projects I have been involved with include building molds for IHOP syrup bottles, Dole orange juice bottles, tail lights for the auto industry, and Footlocker sport bottles.

● Provided thorough support and problem solving for shop staff.

●Build and maintain successful relationships with service providers, dealers, and customers.

●Train new employees and explain protocols clearly and efficiently.

●Assisted management with scheduling and quality assurance.

●Researched issues on various CNC machines to resolve problems, answer questions, and outline solutions.

●Referred difficult issues to upper management while maintaining a positive experience for the customer.

Feb 2004 – Mar 2005 Driver New Castle, PA.

UPS

●Operated UPS vehicles for residential and commercial delivery.

●Maintained customer relationships.

●Manage delivery route and procedures to guarantee on-time service.

●Helped Load and Unload Semis

Aug 2003 – Feb 2004 HVAC Installer New Castle, PA.

Central Heating & Plumbing

(Java J2SE, Rim API, C)

●Installation and repairs of residential and commercial HVAC systems including heat pumps, central air, boilers, oil and gas furnaces.

●Manage customer files and records to assist with providing the best customer service.

Jan 1995 – Aug 2003 Cnc Programmer New Castle, PA.

Molinaro Tool & Die

(CNC, G-Code Programming)

●Worked in the milling department manufacturing mold plates for the plastics industry.

●Developed CNC programs in G-Code based on provided blueprints.

●Setup and operated CNC horizontal and vertical milling machines.

●Saw Cutting

●Unload and Loaded Material from Trucks

Education

Sept 1991 – June 1993 Lawrence County Career & Technical Center New Castle, PA.

Feb. 2017 – June 2017 Dynamic Worldwide, 4500 S. Lakeshore Dr. Tempe, AZ 85282

Online-Classes taken for Fortigate I & Fortigate II Routers

(Technical Instructor-Devin Adams Office # 602-***-****)

Honors Graduate with certification in Industrial Electricity



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