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Customer Service Sales

Location:
Doha, Doha, Qatar
Salary:
6000
Posted:
February 26, 2018

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Fathiya Aidarus Riday

Address:Madina khalifa north,Doha Qatar

Phone number: +974-********

Passport number: A1768909

Nationality: Kenyan

Email: ac4l6v@r.postjobfree.com

OBJECTIVE

To maximize sales and provide excellent customer service, maintain highest level of brand image, I’m willing to commit and give total support to the organization that am in with experience and capability that I have in order to achieve the organization goals for mutual benefits.

WORKING EXPERIENCE

FROM 2012 to 2017: SALES ASSOCIATE AT MONSOON ACCESSORIZE, DOHA QATAR

Acknowledge,welcome and greet customers with a warm smile

Identify customer needs and provide assistance by providing information and offer good suggestions on product choices

Deliver great customer service with enthusiasm and consistency

Reflect the values of the brand in personal presentation and demonstrate passion for the brand

Establish long term relationship with customers

Ensure stock deliveries are swiftly processed and displayed on sales floor according to visual merchandising guidelines and brand standards

Ensure shop is fully replenished at all times

Merchandise according to brand standards and maintain high retail standards on the sales floor

Complete all tasks correctly and on time

Handle financial transactions at the till counter

Prepare daily and monthly sales report

Use all stock prevention procedures to avoid loses

Comply with all company policies and procedures

FROM 2009 to 2011: ASSISTANT MANGER AT AIRTIME BUSINESS SLOUTIONS TELECOMMUNICATION DEALER AND DISTRIBUTOR, MOMBASA KENYA

Assist the sales manager in revising and implementing sales strategies plans

Assist sales manager in generating sales by identifying appropriate business opportunities

Provide excellent customer service to new and existing customers

Maintain and improve all business relations with customers

Seek out new customers and new sales opportunities

Conduct market research and analysis

Develop and participate with senior staff, in the development of the strategic marketing plan for the company

Establish performance goals for the sales team, and monitor performance on continual basis

Prepare reports daily weekly and monthly feedback

Maintain records of sales trend and draw out the statistics

Meet budgetary and cost control targets

Handle all inventory,ensure all stock loss prevention methods are followed to avoid loses

Provide learning and development opportunities to team members

Ensure performance management is adhered to

Train all new employees and provide thorough induction

Ensure the safety of staff and provide health and safety training sessions.

Comply with all company policies and procedures

SKILLS AND ABILITIES

Excellent communication skills

Strong written and verbal communication skills

Excellent customer cares skills

Good planning organizational and interpersonal skills

Good negotiation skills

Task oriented and goal oriented can multitask.

Persuasive and a good listener

Flexible and can adapt easily to changes

Self-driven, confident self-motivated and enthusiastic

Ability to work and focus under pressure

LANGUAGES: Fluent in English, basic Arabic

EDUCATION: Currently studying for a degree in BSc in Islamic banking and Economics, online at Islamic online university.

2009-2011: Chattered Institute of Marketing

Continuous development program in marketing

Certificate in marketing level 3

Professional certificate in marketing level 4

2008: university of Nairobi

Certificate in purchasing and supplies

REFEREES: Available upon request.



Contact this candidate