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Customer Service Management

Marikina, National Capital Region, Philippines
February 25, 2018

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Farley Francis H. Reyes

* ** ***** **.

Brgy. Sta. Lucia, San Juan Metro Manila 1500

Home : (+63 2) 724-5521

Cellphone no: +63-915-***-****

e-mail address: ;


To obtain long term employment with a well established organization where I may fully utilize my skills and abilities.

Work Experience 731Barcelona st Binondo,Manila

FAST 7 EXPRESS Oct 4 2017-Mar 4 2018

Supervise the warehouse and logistics team ensuring consistent the standard of work

Lead, manage and develop a highly engaged and high performing team of warehouse operatives

Provide and arrange training for new starters to ensure they are fully aware of quality standards and safety compliance.

Ensure effective and timely implementation of all logistic daily operational goals.

Manage and design the sequence and cluster of deliveries

Assigning riders to their specific area of responsibilities

Troubleshooting concerns of all logistics and warehouse personnel

Must know and expert in customer service

Creating back up plans for shipment that don’t arrive where they’re supposed to be and communicating those plans to management or customers as necessary

Good practice of 5S

Making KPI for daily monitoring of warehouse operation

Direct reporting to higher superior

Responsible for receiving and checking of volume endorse by the rider pickup orders from the customer as to quantity, packaging and proper labelling.

Responsible for the monitoring and assigning of orders to riders thru system application.

Responsible for sorting/dispatching per area in accordance to the rider delivery of assign volume.

Micara Land Estate Tanza, Cavite

Agent Servicing Officer (A.S.O.) 11/2014 – 08/2015

Provide client support services in accurate and timely fashion.

.Build positive and productive relationships with clients.

Analyze and resolve service issues promptly.

Inform management about complex client issues and resolutions.

Work in compliance with company policies and procedures.

Utilize effective problem solving and time management skills in client service operations.

Develop process improvements to enhance service efficiency and effectiveness.

Provide assistance to less experienced staffs when needed.

Attend educational trainings and workshops for professional growth.

In charge of inventory of office supplies and marketing materials

Provide assistance in making arrangements for venue, sound systems, seminars and team building activities. Assist tent set-up and marketing materials for sales blitz as well as

In-charge of client & van trip schedules (to and from site area)

In-charge of inventory and asset tagging of computers and other company assets in coordination with Purchasing

New Traditions Ltd. Shanghai, China

Quality Plywood Inspector 07/2012 – 05/2014

Supervise grading of each mill with regards to plywood orders to be exported to the US

Enforce strict rules in grading the plywood according to the type of wood.

Insure the marking is correct the name of the company, quantity, no of pieces and

Destination. The packaging should be in the Standard operating procedure.

Assist and train graders of each plywood mill in grading veneer and plywood in order to pass US standards.

Evaluate and recommends to management other mills to support the import needs of the company

Over-sees actual production of plywood where assigned.

Submits report to management regarding all weekly shipments to the US

Informs management of any problem arising during construction of plywood by submitting collected data from actual inspection.

EEI Corporation. Libis, Quezon City

Foreman 11/2011 - 06/2012

Plans and schedules work activities in materials and supplies stock ordering, stock

coding, records updating, and submittal documents to Accounting and EDP.

Supervises inventory control personnel in the proper execution of inventory control policies and procedures.

Evaluate inventory level to ensure timely replenishment of regular stock inventory at most economical cost.

Ensures proper coding and documentation of all the items being handled and processes.

Maintain up to date and accurate records. Monitor timely submittal of documents to Accounting and EDP.

Coordinate with the Purchasing Department and various other departments for effective timely delivery issuance of materials.

Implements effective ways to maximize utilization of excess pullback and slow non-moving items.

Conducts Annual Physical Inventory in coordination with Accounting.

Promotes total safety awareness and implements safety rules and regulations.

Implements quality policies.

Primemovers Materials Handling & Transport Corp. SMC Polo

Warehouse Supervisor 07/2010 – 10/2011

Monitor the performance of forklift operators in accordance with the standards of SMC Polo

Monitors and schedules forklift operators on a weekly basis

Continuously monitor the performance and activities of the warehouse through the use of KPIs (key performance indicators) set by San Miguel Beer Corporation Polo

Conduct daily team’s meeting to review previous shift performance, resolve pending issues and support operations game plan.

Supervise the team’s performance towards efficiently Warehouse Operations.

Supervise the forklift operator to ensure correctly that is loading and unloading of the stock.

Maintains the quality health and safety procedures to ensure quality service.

Prime movers Materials Handling & Transport Corp.

San Miguel Yamamura Plant Corporation

General Trias, Cavite.

Warehouse Supervisor 6/2006 – 7/2010

Shall manage and supervise the Logistics Department and monitor the efficiency of all the staff.

Ensure personal safety and safe working environment of his/her staff.

Ensure safety and security of stocks and warehouse at all times.

Ensure all warehouse camera is safe and properly working every day.

Process all receive approved Logistics Department Request Form (LDRF) in a efficient and timely manners

Prepare delivery schedule and ensure all delivery schedule document is complete and correct

Ensures timely and accurate delivery of goods to customers.

Ensures that all incoming and outgoing document of the department is accurate and complete.

Supervise loading and unloading activity of the department to ensure proper material handling

Responsible for requesting of vehicle parts and spares, safety equipment needed by the department, general consumables and packaging materials commonly used in warehouse,

Responsible in ensuring proper storage of inventory items and maintaining inventory controls and inventory planning.

Maintains complete, accurate and updated logistics and inventory records and reports..

Monitors and ensure delivery of all received PO (yellow copy) from Purchasing Department

Operates a computer system that provided logistics support information for accounting functions.

Provides status report to the concerned personnel/department for updates of information.

Ensures that all stock movement are valid, authorized and properly executed

Ensures proper and complete return of borrowed or loaned items in warehouse.

Responsible on 100% accuracy of stocks in the Warehouse and other company assets by conducting monthly physical inventory and cycle count.

In charge in monitoring and scheduling vehicle preventive maintenance to ensure proper condition of company vehicles for the safety of vehicle users

Ensure all company vehicles and warehouse has valid insurance.

Ensure good warehousing and housekeeping practices are observed at all times

Responsible to operate at minimum expense by ensuring that all activities are at reasonable cost

Ensure updated knowledge on traffic regulations and government new policies that may affect the activity of the department or the company.

Review and established control procedures for Logistics department.

Ensure all company vehicle drivers has valid driver’s license

Performs other related duties and responsibilities as may be assigned by Management from time to time.

Bois Aise de Montreal Inc. Tianjin, China

Senior Quality Plywood Inspector 03/2006 – 12/2007

Supervise grading of each mill with regards to plywood orders to be exported to the US

Enforce strict rules in grading, and packing of plywood for export.

Assist and train graders of each plywood mill in grading veneer and plywood in order to pass US standards.

Evaluate and recommends to management other mills to support the import needs of BAM.

Over-sees actual production of plywood where assigned.

Veracor Wood Products International Tianjin, China

Senior Quality Plywood Inspector 01/2003 – 12/2006

Supervise the US grading of all plywood exported to the US by several mills in the Tianjin area.

Assist the mills in identifying good grades of veneer for production of plywood which is for export to the US

Inspects veneer during processing phases to verify that veneer meets US quality standards. Reads work cards at processing stations to determine specifications for veneer being processed. Observes clipping and splicing operations and examines veneer sheets to ensure veneer is processed according to company standards. Inspects random sheets of spliced veneer to detect gluing defects and to ensure veneer grain is matched in prescribed manner.

Ensures and certifies that all plywood produced for Veracor have low moisture content depending on wood type and is environmentally friendly.

Observes activities of veneer graders (millwork-plywood) to ensure that grading of veneer conforms to quality standards. Ensure that veneer is discarded if they deviate from the specified standards by the company.

Informs management of any problem arising during construction of plywood by submitting collected data from actual inspection.

The Fitness Center, Olympia Makati, Philippines

Gym Instructor & Swimming Instructor 2000 – 2001

Carrying out fitness assessments, consultations and inductions with new clients

Taught basic swimming skills for beginners

Mandarin Hotel Makati, Philippines

Gym Instructor 1999 – 2000

carrying out fitness assessments, consultations and inductions with new clients

Mandarin Hotel Makati, Philippines

OJT as Lifeguard 1998- 1999

Aquinas School San Juan, Philippines

P.E.H.M Teacher

PE, Health and Music teacher 1997 - 1998

Broadscale Marketing Pasig City, Philippines

Van Salesman 1996 - 1997

Visit potential customers for new goods

Maintaining and developing relationships with existing customers

Gathering market and customer information

advising on forthcoming product developments and discussing special promotions

checking quantities of goods on display at market stalls

Exclusive distributor of Colgate Palmolive for Rizal Area

Basic Pharmaceuticals Manila, Philippines

Medical Representative 1994 – 1995

Arranging appointments with doctors, pharmacists and hospital medical teams

Sell and give samples to prospect clients.


College University of the East 1990 – 1994

B.S. Education Major in P.E.

High School Mount Carmel High School 1989 – 1990

Aquinas School 1986 – 1989

Elementary Aquinas School 1978 – 1986


Computer and Internet literate; light typing abilities

Assertive, self-motivated, goal-oriented, organized and efficient.

A Flexible, Cooperative, hard worker, team player and reliable.

A good morale builder.

Seminars/Training Attended:

1.Basic First Aid Training Feb. 15 & 18,1999

2.Basic Life Support Training Feb. 16 & 17,1999

3.Basic CPR Jan. 18, 1997

4.Successful coaching in the

Viewpoints of the Sports Professionals Mar. 11, 2000

5. National Fitness Convention Nov. 21, 1998

6. Coaches Development Program Nov. 4, 1999

7. Forklift Trouble Shooting Jun 2008

8. Athletic Training (UP) Oct. 2000

9. Leadership Training Jan. 2014


1.Victoriano M. Paris Jr. 212 Haig St. Daang Bakal, Kalentong,



2.Edwin Baurile 2nd floor Highway 54 Bldg Edsa

Mandaluyong City Tel no 7235314


3. Mike Heitzman Email:

4. Russell Stadelman II Email:

5. Ronnel Yuson Fast 7 Express 731 Barcelona st, Binondo Manila


Contact this candidate