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Customer Service Sales

Location:
Parsippany-Troy Hills, New Jersey, United States
Posted:
February 23, 2018

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LATISHA MARCANO

** *** ****, **********, ** ***** H: 862-***-**** ac4kyz@r.postjobfree.com

Objective

I'm looking to effectively utilize my skills and experience in a company motivated to maintain customersatisfaction as a dynamic team. I'm a effective communicator who can interact professionally whether I amassisting customers with issues resolution, coaching associates on selling techniques, responding to directivesfrom corporate headquarters or training associates on the newest products.I have established leadership skills through example; identify work to be done;prioritize and delegate to completedaily assignments with accuracy; reach personal sales performance goals. Interact and communicate effectivelywith customers in person and on the phone; interact and communicate appropriately with co-workers andsupervisors in a team environment.

Skills

Merchandising, purchasing, Sales

Coursework in Business Administration and Microsoft Office proficiencyOrganizational Development Computer proficiencySeasoned in conflict resolution Microsoft Excel certifiedEnergetic work attitude Filing and data archiving

Customer service expertTeam leadership

Experience

Valley National Bank 10/2016 to 11/2017Banker Florham Park, NJ

Monitored and tracked securities transactions, fund transfers, margin accounts and option trading. Researched beneficial investment opportunities and made recommendations to senior management.Achieved proper compliance and accurate executive level reporting.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

Macy's 01/2011 to CurrentInventory Specialist Livingston, NJ

I provided support to the merchant and selling teams and acted as a liaison with vendor contacts, whiledelivering a best in class customer experience.Monitor receiving reports and exception tools to identify and resolveinventory imbalances.Resolution of various V2C system queues.Partner with AP to resolve POD (Proof-of-Delivery) submissions.Provide research and resolution to aged status orders

Walgreen's 10/2010 to CurrentPharmacy Technician / Manager Florham Park, NJ

As a Manager my primary responsibilities were to profitably operate the store by maintaining standardsand motivating their staff to maximum performance to achieve store goals.Duties and responsibilities include: - Supervising staff and enforce compliance with company policy andprocedure.Instructing staff on product knowledge, leading customers through the sales process of selecting,coordinating and purchasing traditional business.Maintaining the company's visual merchandise standards for the entire store, including generalhousekeeping cleanliness.Overseeing all store policies and procedures.Opening and/or closing of the store.

Education

Business / Cosmetology 2009

Capri Institute NJ, USAHigh School Diploma: Academic Diploma 2007

Hanover Park High school NJ, USAContinuing Education in Business, Data Entry and Computer science

Achievements

Employee Of the Month (2010 to present) - Displayed good work ethic and went beyond work expectancy. Customer Service Award (2011, 2012, 2013) - Contributed excellent customer service by generatingrepeat customers and quality service.Skills 8+ Years in providing excellent customer service5+ years Retail Merchandising experience, Technical Aptitude, Optimistic, goal orientated, self sufficient,Work well with others, strong work ethic and a positive attitude.5+ Years in Sales, 7+ Years with Microsoft, Excel, PowerPoint & etc.



Contact this candidate