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Life Insurance Service

Location:
Jamaica, New York, United States
Posted:
February 22, 2018

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DWAYNE L. HALL

***-** ******* ***** **** Laurelton, NY 11413

Email: ac4kwa@r.postjobfree.com Cell: 917-***-****

SENIOR SYSTEM ANALYST

Over 14 years of Quality Assurance and System testing (End to End) User Acceptance Testing and SDLC. Interfaced with Business Analyst’s and Developers to ensure requirements and met. Work with peers to carry out code reviews and unit testing of new development. Document new development and procedures or test plans as needed. Acted as a Subject Matter Expert in Systems and Business. Evaluated release readiness with Quality Management Data Analyst and Test Data Management to ensure test data integrity across target systems.

Maintained benchmarks, created statistical spreadsheets, created new procedures for system upgrades.

Supported and retained excellent business relationships with stakeholders, offshore and internal clients by delivering excellent service and maintaining a quality of service by meeting all deliverables.

Maintained accountability for coordinating the testing of Cyberlife(GUI) logic changes and working with the vendor (CSC) when deemed appropriate.

Skills:

QA Review, testing upstream and downstream applications, Requirement Gathering and documentation, Desktop Integration Testing, Gap Analysis, Data Query, User Acceptance Testing, Test Case Management, Web Based Testing and Excellent Communication Skills.

Technical/Software:

MS SharePoint, MS Project, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access and SQL.

Methodologies:

QA Concepts and SDLC methodologies, Quality Assurance Testing, CyberLife (GUI) Logic, IVR Testing, HIPAA Security Rules, Anti- Money Laundering and Regression Testing.

Professional Experience

New York Life Insurance Company – Sleepy Hollow, NY

Senior System Analyst – October, 2007 – May, 2016

Provided service to Internal and External customers for Quarterly System Releases for all Life, Annuity, Fixed and Retirement Plans products, which required creating Technical and Functional Specifications. Assisted with the Programmers and Developers in gathering Specifications and writing Requirements for these System Releases and all Products.

Continually Co-chaired Bi-weekly Status meetings with Upper Management and Stakeholders to ensure all testing deliverables are being met, any defect resolutions need to be addressed and all functionality are being validated.

Participated in the writing of test plans, test strategy, test scripts and performed manual testing of all Internal processes an also Regression Testing.

Developed requirement documentation, design, and lead testing efforts for the Mobile Money Project. Created used cases to satisfy SDLC requirements. Successfully coordinated testing and worked with stakeholders to ensure their needs and deliverables were met in a timely fashion.

Cross train fellow team members on testing of Mobile Money, Northern Trust, CABS, VIPS processes and SharePoint

Used the SSLP Database to track test conditions and test scripts

Developed company wide spreadsheet for VIPS (Variance Information Processing System). Provided requirements through research, gap analysis, and assisted with the software team in implementing various models of these spreadsheets.

Provide on-going analysis and research on existing system/process enhancements and emerging technology to support Product objectives.

New York Life Insurance Company – Sleepy Hollow, NY

Senior Systems Associate – May, 2005 – September, 2007

Executed test plans for CABS/TREM and documented results on Microsoft Office

Assisted with preparation of documentation of business requirements for all system upgrades and system releases for Cyberlife . Performed Desktop Integration Testing. Coordinated Unit Testing for all testers. Set up walkthroughs for requirements for all testing teams, Interfaces, Accounting, Correspondence, Commissions, New Business, CABS, Death Claims. Acted as technical liaison between Business Analyst, Upper Management, Technology Department and stakeholders on and offshore. Analyzed and queried all data. Reduced Regression test bed by over 30%. Continued this project as ongoing, due to the number of policies and replace of failed cases being replaced.

Developed test plans and test scripts for Traditional Inforce System project. Prepared user documentation and training materials.

Prepared user documentation and training materials for all testers and Interface Teams

Coordinated Variance Information Processing System and negative testing of Lockbox processing for E-Payment project

Provided solutions to Production Service Log system problem and CID support

Provided variance Information Processing System Administrator (VIPS)

Processed G.O. and Service Center questions related to VIPS, CABS

Provided expertise of sun setting of CABS Model Office

New York Life Insurance Company – New York, NY

Systems Associate – April, 2001- May, 2005

Prepared test cases for Northern Trust, CABS and accounting for Cyberlife projects

Assisted with CID and Variable Product Service Center with preparation of documentation of business requirements.

Provided report and risk analysis.

Provided research analysis of new projects and emerging technologies.

Created procedures for various variable products.

Provided input of all test cases for CABS for the Billing Collections and Transfer Department

Education

Fashion Institute of Technology, New York, NY

Business Merchandising

Volunteer

Volunteer for Life – Bushwick Shelter, Ronald McDonald House, Back to School Drive/Back to School Clothes event and Food P.A.T.C.H

References furnished upon request.



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