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Technical Support Customer Service

North Plains, Oregon, 97133, United States
February 22, 2018

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Daniel Nadeau


Professional Summary:

Daniel is a skilled technical support specialist with nearly two decades of technical support and IT background. His skills include expertise in PC, Mac and Unix support, Hardware Break/fix repair and Network administration. He has excelled in some challenging positions and believes in providing a “world class” customer service experience.

Technical Skills

MS Windows - 20+ yrs

Apple OS X - 10 yrs

Linux/Unix - 20 yrs

SCCM 3 yrs

Active Directory – 7 yrs

JAMF Casper - 7 yrs

Professional Experience

NWSI (Contractor)

Tech Analyst II/III – City of Portland (Bureau of Technology Services) July 2017 - Present

Portland, Oregon

Provide desktop support and deployment services for City of Portland employees. Hardware break/fix on Dell desktop and laptops. Imaging new and existing computers with Windows 7 and Windows 10. Software troubleshooting and installation.

NSC Global LLC June 2015 - April 2017

Field Engineer II – Nike Help Desk

Hillsboro, Oregon

I provided phone support for Nike’s design community and VIP (Executive Users). This offshoot of the Nike global service desk was called Premier Support Team. I was PST’s Macintosh Subject Matter Expert. I supported Adobe Creative Cloud, Microsoft Office. Printer setup and resolving printing related issues. Troubleshooting software issues on Mac and PC platform. Citrix and VPN Support for offsite users. Administrative roles included unlocking users AD accounts and assisting in password changes. This was a hybrid role which authorized me to go to end user’s desk locations if unable to remotely resolve.

Native Staffing LLC - Nike May 2010 - June 2015

IMAC Coordinator - Tech II Desktop Support

Beaverton, Oregon

Managed a team of DSA's for on-site setup/deploy of PC and Mac computers and computer hardware. Imaging/reimage Mac and PC Laptop and Desktop systems. Data Backup/Restores and Data Transfers. Hardware break/fix and upgrades

On Lenovo and HP laptops and desktop systems. Troubleshooting HP printers. Managed large inventory (60+ Units) of new Mac computers and peripherals.

Native Staffing, IMAC Tech II @ Nike April 2010

Desktop Support

Beaverton, Oregon

Deployed New PC and Mac hardware in a user facing role to Nike employees. Full Spectrum troubleshooting of PC and Mac computers. Duties consisted of handling reimages, licensed software installation and data backup and restoration. Performed hardware break/fix and upgrades when required.

Stream International - Adobe Systems Incorporated Feb 2007 - Nov 2008

Photoshop Technical Support

Beaverton, Oregon

Providing technical support for Adobe Photoshop CS3/CS4 extended. Mac OS X/Windows

Provided phone technical support for all issues with Photoshop.

Provided phone based how to for Adobe's bronze, silver, and educational sector customers.

Provided complex tutorials for Enterprise Platinum and Gold level customers.

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