Kathy Y. Clark
Bethany, OK 73008
To obtain a position allowing my ability to enhance potential and utilize my
experience, training and skills in new challenges.
Summary of Qualifications
Detail oriented, work well under pressure meeting deadlines, loyal, and
flexible with nine years of program assistant experience, office manager
experience, and billing/production supervisory experience. Follow directions
well, team player, with the ability to work well with a diverse multicultural
population, various personality types, and with little to no supervision.
Excellent job attendance and punctual. Willing to work overtime as needed.
Operations Assistant / Cashier
Home Depot, Oklahoma City, Ok April 2014 to present.
Responsible for assisting Front End Supervisor and Assistant Manager in all aspects of the store to include
Customer Service at the Front Desk Returns and assisting as needed as cashier.
Administrative Assistant / Underwriting/Claims Assistant
Underwriter’s Service Agency, Inc., Oklahoma City, Ok September 2008 to July 2011
Responsible for assisting Company President in all aspects of the organization to include
Benefit Coordination and Human Resource assistance. Responsible for assisting other Departments
within the Company to ensure quality control during Catastrophic Oklahoma Claims to
include Underwriting and Claim Handling assistance. Responsible for the review of claim reports
and estimates submitted by Third Party Administrator Adjusters and also responsible for issuing
claim checks when approved.
Billing / Production Supervisor
Midlands Claim Administrators, Oklahoma City, OK March 1999 - March 2008
Responsible for all aspects of Billing Department to include balancing and
closing the month for various claims programs. Responsible for personnel in
different Production Departments to include hiring, conducting reviews and
supervising their work and productivity. Coordinate activities with other
supervisory personnel, and with other work units or departments. Design,
implement, and evaluate staff training and development programs, customer
service initiatives, and performance measurement criteria.
Develop and/or update procedures, policies, and standards. Evaluate employees'
job performance and conformance to regulations, and recommend appropriate
personnel action. Supervise the work of office, administrative, or customer
service employees to ensure adherence to quality standards, deadlines, and
proper procedures, correcting errors or problems.
East Central University
Completed five years towards
B. A. Degree in Marketing and Management
Experience in all levels of Claims to include setting up in the system,
entering of time, entering and processing checks and billing multiple types of
Claim files. Preparation of spreadsheets.
Proficient in Excel and Windows Based Office.
References available upon request.