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Assistant Customer Service

Oklahoma City, Oklahoma, United States
February 22, 2018

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Kathy Y. Clark

**** ** **** ******

Bethany, OK 73008

Phone: 405-***-****



To obtain a position allowing my ability to enhance potential and utilize my

experience, training and skills in new challenges.

Summary of Qualifications

Detail oriented, work well under pressure meeting deadlines, loyal, and

flexible with nine years of program assistant experience, office manager

experience, and billing/production supervisory experience. Follow directions

well, team player, with the ability to work well with a diverse multicultural

population, various personality types, and with little to no supervision.

Excellent job attendance and punctual. Willing to work overtime as needed.

Work History

Operations Assistant / Cashier

Home Depot, Oklahoma City, Ok April 2014 to present.

Responsible for assisting Front End Supervisor and Assistant Manager in all aspects of the store to include

Customer Service at the Front Desk Returns and assisting as needed as cashier.

Administrative Assistant / Underwriting/Claims Assistant

Underwriter’s Service Agency, Inc., Oklahoma City, Ok September 2008 to July 2011

Responsible for assisting Company President in all aspects of the organization to include

Benefit Coordination and Human Resource assistance. Responsible for assisting other Departments

within the Company to ensure quality control during Catastrophic Oklahoma Claims to

include Underwriting and Claim Handling assistance. Responsible for the review of claim reports

and estimates submitted by Third Party Administrator Adjusters and also responsible for issuing

claim checks when approved.

Billing / Production Supervisor

Midlands Claim Administrators, Oklahoma City, OK March 1999 - March 2008

Responsible for all aspects of Billing Department to include balancing and

closing the month for various claims programs. Responsible for personnel in

different Production Departments to include hiring, conducting reviews and

supervising their work and productivity. Coordinate activities with other

supervisory personnel, and with other work units or departments. Design,

implement, and evaluate staff training and development programs, customer

service initiatives, and performance measurement criteria.

Develop and/or update procedures, policies, and standards. Evaluate employees'

job performance and conformance to regulations, and recommend appropriate

personnel action. Supervise the work of office, administrative, or customer

service employees to ensure adherence to quality standards, deadlines, and

proper procedures, correcting errors or problems.


East Central University

Ada, Oklahoma

Completed five years towards

B. A. Degree in Marketing and Management

Other Skills

Experience in all levels of Claims to include setting up in the system,

entering of time, entering and processing checks and billing multiple types of

Claim files. Preparation of spreadsheets.

Additional Information

Proficient in Excel and Windows Based Office.


References available upon request.

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