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Inside/Outside Sales and Sales training

Location:
Montgomery, Texas, United States
Posted:
February 22, 2018

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DEBRA DYKES

***** ***** ********* **

Montgomery, Texas 77316

Phone 713-***-****

ac4kqj@r.postjobfree.com

Objective

Seeking a position where my 18 years of training and sales experience will be utilized in the development employees and staff resulting in profitable growth for the company and increased employee satisfaction and success.

Employment

HP, Inc June 2017-November 2017 HOUSTON, TX

TECHNICAL SALES TRAINER

Assisted with the development of Go-Live training, PowerPoint presentations, Job Aids and Deep Dive (focused) training modules

Presented HP Microsoft Dynamics virtual training classes to over 2500 representatives and managers

FISHER HEALTHCARE November 1997-May2017 HOUSTON, TX

ACCOMPLISHMENTS

Interim Inside Sales manager

Collaborated on the development of the current New Hire Inside Sales Training Curriculum

Developed the New Hire Navigator training manual

Trained 13 Thermo Fisher representatives; 5 representatives currently in program, 1 rep achieved #1 Rep of the Year

Certified to present and train in Forum’s Consultative Selling Skills

Developed the Inside Sales Training Tracker and Phone call evaluation form

Scheduled supplier training sessions

Coached and Mentored team members

Developed and Presented Lab Section training modules

Co-Authored the Account Manager 1 expectations and goals for Inside Sales reps transitioning to field sales positions

SALES TRAINER August 2015 – May 2017

•Developed, administered and analyzed results of needs assessments and post-training evaluations

•Made recommendations and modified training programs, as appropriate, based upon results of training effectiveness metrics and quality review results

•Facilitated learning solutions and Train the Trainer sessions, as required

•Utilized the corporate Learning Management System (LMS) to track and run standard reports related to registration and completion of learning activities

•Traveled up to 40% to conduct field training and attend sales meetings, training sessions and Learning and Development (L&D) conferences

•Mentored and supported new Inside Sales Representatives, Account Managers, District Sales Managers (DSMs) and Health System Executives (HSEs) through a multiphase rapid onboarding training process

•Assisted in the development and delivery of various instructor-led, web-based and online sales training curriculum

•Established relationships with area managers, DSMs and Subject Matter Experts (SMEs)to build and maintain course content

•Observed and monitored inside sales calls

•Traveled with Account Managers to customer meetings to reinforce training and support continued development

•Scheduled and coordinated the logistics for all phases of onboarding, laboratory and Lunch & Learn trainings

•Managed supplier relationships used for the development and delivery of product training

•Assisted with the build out of L&D infrastructure (i.e., course content, standardized processes, guidelines, communications)

INSIDE SALES TRAINER January 2014-August 2015

•Provided training to all new hires and tenured representatives

•Trained on Mainframe and Sales Logix CRM use and proficiency

•Trained on use of iConnect, Matryx and other sales tools

•Analyzed territory/account sales and sales gaps

•Developed and presented lab section training modules

•Scheduled and maintained vendor Lunch and Learn calendar

•Maintained training tracker for all new Inside Sales representatives

•Trained and coached new sales representatives on presentation of their Territory Overview

•Presented Forum’s Consultative Selling Skills to newly hired Inside and Outside representatives

•Maintained the Learning & Development and the Inside Sales iConnect sites

•Helped develop the new SSR (sales support reps) on-boarding and training program

•Participated in the interview and selection process of all new inside sales reps

Education

1987 - 1997 HOUSTON COMM. COLLEGE HOUSTON, TEXAS

Science, Nursing and business courses

Thermo Fisher Training

• Certified to train in the presentation and use of Forum’s Consultative Selling Skills,

• Trained in the presentation of Sales Negotiating & Executive Selling: Selling to the

Top

• Trained team member and facilitator for PPI (Practical Process Improvement) and Kaizen

• Trained in the use of A3 process of problem solving

Interests/Extra Curricular

• 2000-2001 - Scarborough High School Band Booster President

• 2007 - Circle of Excellence Sales Achievement Recipient

• 2010 - PPI Team Facilitator – Market Basket Turn around Project

• 2010 - Thermo Fisher Customer Experience Roundtable team member

• 2011-2012 - President’s Advisory Council team member

• 2014 - Kaizen Facilitator – OCD Order Process

• 2014-2015 - American Association of Inside Sales Professionals (AA-ISP) member

• 2015 – 2017 Thermo Sales Training Leadership Board member



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