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Manager Management

San Antonio, Texas, United States
February 22, 2018

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Joji Joseph

Personal info

**/**/****. ****** ** Green Card Holder



Joji Joseph is a seasoned technology delivery and programme manager with strong focus on delivery, service and quality. Excellent in managing complex, global in scale IT outsourcing programs in a highly regulated environment. Pacesetter, mentor and coach.

He comes with a deep technology experience having worked in different capacities for 3 different financial institutions across North America, Asia and Europe in Retail, Cards and Insurance.

His roles predominantly ranged from Program Management, Platform Development, Platform Management, IT Service Management, Business/Technology Process Re-engineering, Testing and Outsourcing to name a few.

His expertise in Retail Banking Customer Lifecycle right from Customer Acquisition, KYC, Lending, Servicing (Self Service, Branch, Call Center), Payments and Collections has always come in handy in assisting clients to build /manage a technology ecosystem.

His primary interest areas includes building self contained/lean high performing teams, optimised technology process, platforms and achieving economies in cost of ownership in whatever he does.

Outside his work he manages Educare Initiatives with various NGO's.

Work experience


Manager - Programmes and Technology Delivery

Capgemini Consulting, Different Cities and Countries

Starting as an Associate Consultant, Joji played various Consulting, Lead Consulting and Manager roles over 17 years with different financial institutions across US, Asia and Europe Predominantly worked for HSBC US/Europe, ANZ Bank Asia Pacific and ING Europe in the below capacities:

Project Engagement/Programme Manager:

Identify competing priorities by managing client’s expectations and needs while maintaining sales targets.

Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; program/project execution with cross functional teams.

Reporting directly to strategic management teams, advising on IT and technology issues.

Recruitment, appraisal, training and coaching of key business support personnel.

Setting up an onshore development team.

Delivered various Regulatory and Compliance Projects on SOX-Compliance, Basel II/III, Regulation O, CDD (Customer Due Diligence) etc.

Technology Manager:

Analysis and evaluation of business models and existing IT solutions.

Driving transformation of IT into a business-focused support function.

Understanding key application design concepts and relevant development processes.

Creating the architecture of multiple platforms leasing with Technology Architecture Specialist.

Establishing best practices (Agile, Waterfall SDLC, PSLC (Production Support Life Cycle), SRLC (Service Request Life Cycle), VPLC (Vision Plus Life Cycle), STLC (Software Testing Life Cycle), RBPM(Risk Based Project Management), UPM (Unified Project Management) and EM (Engagement Management) Level1.

Training, coding, code reviews.

CMMi,PCI DSS, ISO Standards and Audits

His specific technology expertise includes leading teams to design/build platforms based on VBA/VB 6/Dot.Net, Sybase 12, SQL, UNIX/C/Shell Scripting, Power Builder, MQSeries, Java/J2EE, MF V+, CICS, DB2, COBOL.

His technology expertise includes many tools – MPP, Clarity Workbench, Visio, Microsoft Office –Word, Excel, Powerpoint, Access, Excel Macro, ALM JIRA and Confluence-dashboards and Screen/permission/ notification Schemes, SharePoint, Tableau etc.

IT Service Manager (Mix of Production Support and Infrastructure Management):

Cooperation and coordination with internal customers, suppliers, procurement and management at all levels regarding the delivery of IT Infrastructure services & application support.

Developed proposals for IT infrastructure and provided user support.

Maintaining RTO/RPO and SLA for production systems

06/1994 – 12/1999

Software Executive

Duratech Solutions and Sandco Systems, New Delhi, India

Software Developer, Servicing and Sales VBA/VB 6, Foxpro



Bachelors in Mathematics

Mahatma Gandhi University, Kottayam, India



Post Graduate Diploma in Computer Applications

St. Joseph’s College, Kottayam, India


Programme Management

Technology Delivery

IT Service & Production Support

Software Development Methodologies

Onshore Management

Testing Lifecycle Management

Infrastructure (On-Prem, Cloud, Hybrid)

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