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Admin Officer/ Receptionist

Dubai, Dubai, United Arab Emirates
February 22, 2018

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Admin Officer/Receptionist

Dubai, UAE


Career Objective

I want to achieve the position of Administrative Officer/Receptionist/Bank Teller/Sales Associate/Cashier (POS) with your reputable company where I can use of my 11 years of experience in Sales Associate/Cashier, 2 years of experience in Tutorial Teacher, 5 months experience in Telemarketing as a Call Center Representative, and 1 year & 2 months experience in Administrative Officer/Receptionist/Chairman’s Office Hospitality until at present. Adept in handling the busy schedules while juggling other general office administration duties. Can execute appointment management, writing corporate emails, and telemarketing for an invitation about the projects of the company to gain a large volume of clients as well as to give help and support the sales team to increase the income of the company.






To assist the administration team in the provision of clerical and administrative services to our clients. Including:

1. To work with the Directors and Administration Manager in ensuring efficient administration throughout the company.

2. To undertake personal work within the company under the direction of the Directors or the Administration Manager.

3. To carry out secretarial, administrative and clerical duties under the direction of the Directors or the Administration Manager.


1. To pro-actively provide administrative support for our clients including filing, word processing, reprographics work;

2. To liaise with and give appropriate information to clients as and when required; 3. To assist with the general administration of work within the admin team; 4. To assist in the compilation of such reports and records, and assessment of data as may be required by the company;

5. To assist in the compilation, maintenance and analysis of clients personnel record; 6. To use computerized systems e.g. Word Excel, Outlook and Databases, to input and manage data and produce required documentation;

7. To liaise with external payroll provides as and when required; 8. To input and validate data onto the company computerized systems as required; 9. To complete as necessary such reports and returns as may be required by our clients and/or manager;

10. To assist in the production of the client newsletter; 11. To undertake work for the HR advisers as and when required; 12. To comply with all data protection requirements with regards to the access and dissemination of personal data;

13. To attend meetings, take notes/formal minutes as required; 14. Day to day post duties as required;

15. Day to day general clerical duties as required; 16. Such other duties as may be determined from time to time within the general scope of the post.



In charge of answering phone calls and receiving visitors. Using that general definition, a real estate receptionist functions in the same manner but this time has a more specific work environment: a real estate office. The main job of a receptionist at a real estate office is to coordinate communication between clients and employees. Essentially, the role of a real estate receptionist is like that of a customer service professional where they take your calls, answer your queries or forward you to the right personnel. Additionally, a receptionist also functions in some ways like a secretary because they are also tasked with clerical and organizational tasks. In some cases, a receptionist may even perform notary duties for certain documents. SKILLS:

Given that a real estate receptionist mostly deals with people, it’s important then to possess strong communication skills, both verbal and written. Although most of the time a receptionist spends time on the phone, there are occasions when they need to answer to queries by email. Other skills that may be required of receptionists include:

Attention to detail

Strong organizational skills

Creative problem solving skills

Computer skills are also important for receptionists because it’s where a lot of the communication happens, particularly e-mails. Depending on the company, video conferencing and other related activities are part of how the office operates and a receptionist may be asked to set these up. So a good knowledge of how computers work is a must. That and some skill with word processing, spreadsheet, presentation and mail software applications are really useful.


Hospitality management careers involve frequent human interaction and communication. The basic competencies required to carry out the responsibilities of a hospitality manager include business acumen, excellent communication, leadership, relationship building and interpersonal skills. Knowledge of the best practices and procedures for customer service, hospitality management, hotel operations and motivating and disciplining hospitality workers are particularly useful. Hospitality managers with advanced knowledge of hotel operations, human resources and business management techniques perform extremely well. TUTORIAL TEACHER

Residence of Mohammed Abdulaziz Al-synani – Jeddah, Kingdom of Saudi Arabia DUTIES AND RESPONSIBILITIES:

Tutors students in order to improve their academic performance. Works closely to the students to determine needs and extent of tutoring required.

Designs and implement exercises and activities to facilitate student’s academic improvement.

Maintains all records required to document student’s attendance and academic progress.

Determines student’s assistance in other areas such as counseling and refers as necessary.

Schedules and conducts monthly conferences with student and professor explaining evaluation of the student’s progress.

Conducts recruitment presentations to classes, informing them of the tutorial assistance available.

Arranges or assists in arranging various special academic programs which are in addition to normal tutorial sessions.

Assists with tutorial program evaluation.

Providing students with academic support during assigned hours, developing academic materials and lessons relevant to the coursework, and collaborating with the instructors to ensure the lesson materials are appropriate for the grade level or student’s skill set. In an academic setting, a tutor may also be responsible for greeting guests at the front desk or answering phones in the tutoring center.

The most important and influential duty of a tutor is to work one-on-one with students or group of students to teach and guide them through homework assignments and test preparation. A tutor may need provide examples of how to complete algebra problems, construct essays or diagram sentences. Tutors specializing in sciences may guide students through lab assignments by demonstrating scientific concepts and lab safety.

Many times, tutors assist with time management strategies for students who are struggling to balance schoolwork with other responsibilities. For example, a tutor may help a student creat a calendar of deadlines and compile a priority list for assignments.

Tutors working in a tutoring center typically keep records of students’ progress, administer practice tests and assessments, and assign practice work for students to complete outside of the tutoring session.


Sales Rain BPO International Call Center – October 2012 to March 2013 RESPONSIBILITIES:

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by taking extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Frequently attend educational seminars to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets. SALES ASSOCIATE & CASHIER

Rustan Commercial Corporation – Makati, Philippines – March 2000 to May 2011 JOB DESCRIPTION:

Sales is the most important function of an organization. It is what creates the profits for the company to function. Profit is the only motive for the existence of the company. It is the job of a sales associate to increase the sales and in turn increase the profits of the company. Sales associate is a person who helps in creating sales. That is the exact nature of this job profile. They are the one who is responsible for the sales of a product. The associates have to create awareness of the product so the public is inclined to purchase it. They have to work closely with the marketing department while creating a buzz about the product. For their main object of sales, they have to create a chain of distribution through which they can supply their product. However, first a demand for the product has to be created. Only then will the product will be purchased with the retailers and the consumers. The associates work in the sales department, and are also known as the sales executives. They report to their assigned sales managers regarding the sales of the product. One great advantage of being associate is the opportunity they have earn extra money. In a bid to boost sales, companies offer commission to associates on the sale of the product. Hence, the associates can earn extra money through good sales and be on the payroll of the company. Sales is a field when one needs to have good persuasive skills and the ability to work under pressure, but the rewards are good.


Creating sales of the product.

Working closely with the marketing department regarding the creation of interest about the product.

Selling the product quickly and efficiently.

Coordinating with other departments regarding the product like the manufacturing unit.

Report on the sale of the product.

Make comparisons with rival products and see how the product can be improved.

Work with a marketing department on how to pitch the product.

Establish a chain of distribution for the product as this is the biggest contributing factor.

Meet the target set by the company.

Provide good after sales service.

Look into the complaints made by the customers as they help in improving the overall product.

Researching and survey customer satisfaction.

Give ideas regarding offers to boost sales

Maintain accurate records for sales which help in deriving the right figures.

Give feedback to higher management about the product. CASHIER JOB DESCRIPTION:

Responsible for taking money in the form of cash, check or credit card from patrons in exchange for food or services. Scans item, provides changes, balance drawer, & processes card transactions.

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. CASHIER SALES ASSOCIATE:

Greeted customers promptly.

Directed customers to store locations.

Received customer payments.

Totaled bills and calculated taxes.

Described products and services detail.

Monitored areas for security issues and safety hazards.

Assisted customers in selecting items based on needs.

Created attractive displays to promote items.

Processed customer returns.

Reported security and service incidents to management.

Completed purchases using Point of Sales systems.

Collected and stored coupons.

Trained new cashiers on procedures, customer service and techniques.

Assisted on sales floor as needed to maintain service standards. EDUCATION


Bachelor of Science in Accountancy

Polytechnic University of the Philippines – Manila, Philippines Period: June 1995 up to March 1997

Computer Secretarial Science

ACCESS COMPUTER and TECHNICAL SCHOOLS – Quezon City, Philippines Period: June 1997 up to March 1999


Point of Sales Literate for 11 years.


No customers complaints in 10 years of service

Date awarded year 2010.

Sales Associate and Cashier POS Position


Top Cashier on customer credit cards application

Assisting client on a tie-up promo of CITYBANK CARD. Citibank

Year 2008

Entrepreneur/Certified International Distributor


AIM Global Inc.

July 2016 up to present



March 29, 2017


Areas of interest:

Point of Sales

Field of Sales – ( Marketing/ Fashion)


Gender ; Female

Religion : Islam

Status : Married(Separated)

Language Spoken : English, Arabic(basic), and Tagalog Passport Details :

Passport No. : EC0528843

Passport Expiry : 10 March 2019

I hereby declare that the above information was true and correct on the best of my knowledge.

Applicants’ signature : Khadija Rowena M. De Mesa

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