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Customer Service Project

Location:
Karimnagar, Telangana, India
Posted:
February 22, 2018

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Resume:

JITH

Marakkath House

Mullassery PO

Thrissur, Kerala, India, 680509

Mob: +91-963*******

Res: 0487 - 2262812

Mail: ac4kfz@r.postjobfree.com

NATIONALITY : Indian

DATE OF BIRTH : 10th June, 1992

GENDER : Male

OBJECTIVE

I believe interaction with experienced people can convert my inner ideas into reality. Like to join a project team and make all projects I involve to great success and give reputation to the firm by hardworking and dedication. Reach a respectable position by realizing the challenges that have to face. Also service the society that I live.

WORK EXPERIENCE

Companies :

AURUMSOFT SYSTEMS LIMITED( Nov/2013-Aug/2016)

ACCEL FRONTLINE LTD(Sep/2016-Mar/2017)

CMS IT SERVICES(Apr/2017- Till date)

Duration:3 Years 8 Months

Role : IT Support Engineer in Dhanlaxmi Bank LTD

Duties : Maintaining Disaster Recovery Centre,

Troubleshoot technical issues related to computers,printers and network.

Configuring and maintaining Email accounts in Lotus Notes &MSOutlook

Handling Customer complaints using KASEYA

Domain joining process

Operating system migration WindowsXP to Windows7

Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction

Creating & maintaining Various Employee IDs for banking transactions

Providing access of 2 way authentication system

Escalate trouble tickets to concerned team for resolution

Supporting all kind of calls through remote support and VNC remote assistance

EDUCATION

2009-2013 : Bachelor of Technology in Computer Science and Engineering, Vidya Academy of Science & Technology, Thrissur, Kerala, India

2009 : +2,AIHSS,Aleemul Islam Higher Secondary School, Padoor, Thrissur, Kerala, India

2007 :SSLC,AIHSS,Aleemul Islam Higher Secondary School, Padoor, Thrissur, Kerala, India

B-TECH MINI PROJECT

Project name : Proofs of integrity in cloud storage

Description : The project is to ensure the integrity of files that is stored in the

cloud storage.The project completed in 6 months with the help ofgroup

members.The project was completed using Python.

Status : Completed

B-TECH MAIN PROJECT

Title : MODISTO

Description : The aim of this project is to develop a compiler for web applications. It displays errors mainly in PHP applications along with line numbers.

Status : Completed

B-TECH SEMINAR

Title :Accelerating Storage System Using GPU

Description : The paper tries to implement a storage system that can be accelerated using

Graphics Processing Units.

REFERNCE

Antony.P.J,Customer support EngineerACCEL FRONTLINE Ltd+917*********

Mr. Biju A, Area Manager (Customer Service),ACCEL FROTLINE Ltd,

1st Floor,64/2401,,Vithayathil Bldg,Veekshanam Road,Kochi-680018

Tel: +91-484-*******,6492181 Mobile: +91-974*******, Email:ac4kfz@r.postjobfree.com

DECLARATION

I hereby declare that the above mentioned details are true and correct to the best of my Knowledge and belief.

Place: Mullassery Signature:

Date:14/01/2018



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