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Customer Service Representative

Calgary, Alberta, Canada
February 22, 2018

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*** ********* ** ** *******, AB T*Y 4L9

(c) 587-***-**** email:


SAIT Polytechnic Business Administration Program (graduated April 2016) Sep 2014 – April 2016

Majoring in Financial Services

Graduating top of class in April 2016 with a diploma in Financial Services

Industry-specific courses;

oPersonal Financial Planning

oMoney and Banking

oRisk Management and Retirement Planning

oMutual Funds and Securities (IFC) – Obtained IFIC Certification with CSI

oRelationship Selling

oFinancial Planning Process and Estate Planning

oIntegrated Finance

Crescent Heights High School Grade 12 (graduated May 23rd 2014) Sep 2013 – June 2014

Average of 93%+

On the honors list

Won numerous academic awards

Participated in numerous math contests


Bookkeeping and Data Entry Subcontractor, Shilo Davis’ Bookkeeping Services Sep 2017 – Nov 2017

Maintaining client confidentiality

Proficient in efficient use of Microsoft Word, Excel, and QuickBooks Programs

Strong and accurate data entry skills


Landlord’s Agent 2013 - 2017

Effective problem-solving skills by communicating well with clients

Coordinating the money and documentation

Organizing all of the files and related documents

Carrying out effectively all administrative duties

Effectively representing the landlord in court to resolve client disputes

Using effective problem solving and active listening skills to settle disputes between the parties

Advising the landlord on decisions

Building and maintaining rapport and a long-lasting relationship with clients

Collecting rent and following up on defaults in an orderly fashion

Ensuring that moving in and vacancy are both carried out according to set out guidelines

Leasing and showing the rental premises to prospective tenants

Ensure that all dealings with the tenants regarding all and any matters are carried out within the respective guidelines

Client Advisor, RBC Royal Bank June 2016 – Jan 2017

Effective problem-solving skills to meet all client needs and to “earn the right to be their first choice”

Proactive in retailing behaviors, mobile banking, online banking and atm demos

Passionate about personalizing the client experience

Active listening skills to discover client needs, and exceed all expectations of exceptional customer service

Effective in spotting opportunities by scanning the profile and using tools such as account selector and the multi-product rebate tool

Customer Service Representative and Cashier, Wal-Mart Jul 2015 – Jan 2016

Managing money & operating the cash register

Communicating well with clients

Problem Solving

Customer Service Representative, SAIT Student Calling Program Jan 2015 – May 2015

Customer Service Representative and Tele-fundraiser

Strong networking skills, confidence, assertiveness and improved communication skills

Active listening skills to assist the clients in the best means possible

Proactive, and going beyond the required to care for all of the client’s needs

Promoting funds and programs that SAIT carries to help its students

Initiating rapport to create and sustain a long-term relationship with clients

Successfully meeting targets and weekly quotas

Strong telephone etiquette

Child Care Giving 2006 - 2016

Responsible for child-care giving for children from the age of 6 months to 12 year olds

Cashier, McDonalds Fast Food Restaurant July 2013 – August 2013

Coordinating money & the cash register

Communicating well with clients

Sales Representative & Cashier, A-1 Spice and Movie Center July 2010 – August 2010

Managing money & operating the cash register

Communicating well with clients

Problem Solving

Calculating the accounts for the store & opening and closing the store


Proficient in Microsoft Word, Excel, PowerPoint, QuickBooks, Email and many other computer applications

Bilingual - Fluent in English, Punjabi, Hindi and Urdu

Exceptional Problem-Solving Skills– excellent problem-solving skills with identifying a problem the client has and then solving it with available resources

Strong Verbal and Listening Communication Skills– excellent communication skills; providing exceptional customer service

Solid Teamwork and Interpersonal Skills – able to cooperate well with anyone to get the task done

Tons of experience with providing effective, efficient and quick customer service

Excellent Listening Skills – being able to be a proactive listener, and truly listening to what the client has to say, not merely hearing them

Excellent Writing Skills – professional email, memo, and letter writing skills

Analytical Thinking Skills – thinking outside of the box to effectively solve problems and capitalize on opportunities

Leadership Skills – able to organize everyone in order to get the task done and keep the customer happy and satisfied

Effective Money Management – able to work a cash register and handle money affairs (loves working with numbers)

Patience and Listening – able to calmly look at the big picture and get everything necessary done to keep everything running smoothly

Focused and cool under pressure – can handle problems effectively

Charismatic and honest – able to cooperate well with the team and keep everyone happy and satisfied, especially the customer

Demonstrated flexibility to adapt to a constantly changing environment

Hard worker & a fast learner

Successfully completed a course on time management, team management and team work

Successfully, completed a Business Communications course, specializing in verbal and non-verbal methods of effective communication

Efficient time management, organization, multitasking, and prioritization skills


Volunteer, Annie Foote Elementary School 2009 - 2010

Working well with a team of other students and teachers

Assisting the teacher in everyday tasks

Part of a reading program to help teach kindergarten students how to read

Supervising and teaching students, starting from kindergarten to grade 6

Volunteer, International Bible Education Program 2001 – Present


Reading novels, playing badminton, cooking, baking, and volunteering


Available upon Request

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