HARMEET KANG
*** ********* ** ** *******, AB T*Y 4L9
(c) 587-***-**** email: ac4kd0@r.postjobfree.com
EDUCATION:
SAIT Polytechnic Business Administration Program (graduated April 2016) Sep 2014 – April 2016
Majoring in Financial Services
Graduating top of class in April 2016 with a diploma in Financial Services
Industry-specific courses;
oPersonal Financial Planning
oMoney and Banking
oRisk Management and Retirement Planning
oMutual Funds and Securities (IFC) – Obtained IFIC Certification with CSI
oRelationship Selling
oFinancial Planning Process and Estate Planning
oIntegrated Finance
Crescent Heights High School Grade 12 (graduated May 23rd 2014) Sep 2013 – June 2014
Average of 93%+
On the honors list
Won numerous academic awards
Participated in numerous math contests
WORK EXPERIENCE:
Bookkeeping and Data Entry Subcontractor, Shilo Davis’ Bookkeeping Services Sep 2017 – Nov 2017
Maintaining client confidentiality
Proficient in efficient use of Microsoft Word, Excel, and QuickBooks Programs
Strong and accurate data entry skills
Professionalism
Landlord’s Agent 2013 - 2017
Effective problem-solving skills by communicating well with clients
Coordinating the money and documentation
Organizing all of the files and related documents
Carrying out effectively all administrative duties
Effectively representing the landlord in court to resolve client disputes
Using effective problem solving and active listening skills to settle disputes between the parties
Advising the landlord on decisions
Building and maintaining rapport and a long-lasting relationship with clients
Collecting rent and following up on defaults in an orderly fashion
Ensuring that moving in and vacancy are both carried out according to set out guidelines
Leasing and showing the rental premises to prospective tenants
Ensure that all dealings with the tenants regarding all and any matters are carried out within the respective guidelines
Client Advisor, RBC Royal Bank June 2016 – Jan 2017
Effective problem-solving skills to meet all client needs and to “earn the right to be their first choice”
Proactive in retailing behaviors, mobile banking, online banking and atm demos
Passionate about personalizing the client experience
Active listening skills to discover client needs, and exceed all expectations of exceptional customer service
Effective in spotting opportunities by scanning the profile and using tools such as account selector and the multi-product rebate tool
Customer Service Representative and Cashier, Wal-Mart Jul 2015 – Jan 2016
Managing money & operating the cash register
Communicating well with clients
Problem Solving
Customer Service Representative, SAIT Student Calling Program Jan 2015 – May 2015
Customer Service Representative and Tele-fundraiser
Strong networking skills, confidence, assertiveness and improved communication skills
Active listening skills to assist the clients in the best means possible
Proactive, and going beyond the required to care for all of the client’s needs
Promoting funds and programs that SAIT carries to help its students
Initiating rapport to create and sustain a long-term relationship with clients
Successfully meeting targets and weekly quotas
Strong telephone etiquette
Child Care Giving 2006 - 2016
Responsible for child-care giving for children from the age of 6 months to 12 year olds
Cashier, McDonalds Fast Food Restaurant July 2013 – August 2013
Coordinating money & the cash register
Communicating well with clients
Sales Representative & Cashier, A-1 Spice and Movie Center July 2010 – August 2010
Managing money & operating the cash register
Communicating well with clients
Problem Solving
Calculating the accounts for the store & opening and closing the store
RELATED SKILLS & CHARACTERISTICS:
Proficient in Microsoft Word, Excel, PowerPoint, QuickBooks, Email and many other computer applications
Bilingual - Fluent in English, Punjabi, Hindi and Urdu
Exceptional Problem-Solving Skills– excellent problem-solving skills with identifying a problem the client has and then solving it with available resources
Strong Verbal and Listening Communication Skills– excellent communication skills; providing exceptional customer service
Solid Teamwork and Interpersonal Skills – able to cooperate well with anyone to get the task done
Tons of experience with providing effective, efficient and quick customer service
Excellent Listening Skills – being able to be a proactive listener, and truly listening to what the client has to say, not merely hearing them
Excellent Writing Skills – professional email, memo, and letter writing skills
Analytical Thinking Skills – thinking outside of the box to effectively solve problems and capitalize on opportunities
Leadership Skills – able to organize everyone in order to get the task done and keep the customer happy and satisfied
Effective Money Management – able to work a cash register and handle money affairs (loves working with numbers)
Patience and Listening – able to calmly look at the big picture and get everything necessary done to keep everything running smoothly
Focused and cool under pressure – can handle problems effectively
Charismatic and honest – able to cooperate well with the team and keep everyone happy and satisfied, especially the customer
Demonstrated flexibility to adapt to a constantly changing environment
Hard worker & a fast learner
Successfully completed a course on time management, team management and team work
Successfully, completed a Business Communications course, specializing in verbal and non-verbal methods of effective communication
Efficient time management, organization, multitasking, and prioritization skills
VOLUNTEER:
Volunteer, Annie Foote Elementary School 2009 - 2010
Working well with a team of other students and teachers
Assisting the teacher in everyday tasks
Part of a reading program to help teach kindergarten students how to read
Supervising and teaching students, starting from kindergarten to grade 6
Volunteer, International Bible Education Program 2001 – Present
HOBBIES & INTERESTS:
Reading novels, playing badminton, cooking, baking, and volunteering
REFERENCES:
Available upon Request