Dalaiena Dennis
Cell: 515-***-****
Runnells, IA
Email: ac4kcp@r.postjobfree.com
Skills/ Technologies:
Microsoft Office suite (excel, office, and word)
Reflections/MSP/CPI
I-Property
Vendor websites
Property Preservation 4yrs
Reporting
Training
Multi-tasking
Customer service 6yrs
Fun Committee
Check Process
Professional Experience:
Wells Fargo Home Mortgage (May 6, 2013- Present)
Research and Remediation Analyst 1 (Pre-Sale) (Jan. 2017-Present)
Managed portfolio of loans
Document and service loans on a daily basis to keep track of repairs as well as ensuring the properties are being maintained by our vendors
Review loans daily to prepare properties for repairs so they can be convey to hud
Detail oriented and strong organizational skills to manage and maintain a daily portfolio for work.
Ability to adapt to changes quickly and maintain a positive attitude.
Ability to trouble shoots issues and helps come to resolution to improve processes.
Effectively communicated with external vendors daily to achieve a common goal to reducing community blight.
Self-motivate to complete all projects assigned independently or with others with strict deadlines.
Research and Remediation Analyst 1 (Hazard Claims) (May 2013- Dec. 2016)
Analyst of a hazard claims portfolio dealing with FHA, Conventional loans and Freddie Mac loans.
Assist with training of new employees as well as other departments
Managed portfolio of 200 loans
Led peer Group initiative to bring workload into compliance resulting in 110 loans being brought current
Proactively assisted with “open” departments portfolios consisting of 330 loans which helped mitigate risk and customer impact.
Review default loans daily to monitor insurance claims and prepare properties for repairs so they can be convey to hud
Effectively communicated with external vendors daily to achieve a common goal to reducing community blight.
Document and service loans on a daily basis to keep track of claims as well as ensuring the properties are being maintained by our vendors
Ability to trouble shoots issues and helps come to resolution to improve processes.
Self-motivate to complete all projects assigned independently or with others with strict deadlines.
Detail oriented and strong organizational skills to manage and maintain a daily portfolio for work.
Ability to adapt to changes quickly and maintain a positive attitude.
Kmart (Feb 2013- May 2013)
Cashier/Stocker
Work daily on stocking shelves with new inventory.
Worked daily on unloading the truck as it had to be done by
Provided excellent customer service by effectively answering any question the customer may have.
Worked daily with customers on cashing them out at the register
Wells Fargo Home Mortgage- Jordan Creek (May 2012- Dec. 2012)
Managed Resource W/Sys Access
Sorting through mail and delivering mail
Working daily with FedEx and Ups and interact with which delivery drivers who delivers the mail to each location.
Working daily with the employees to ensure they get there mail.
Coached and trainer new hire team members on processes and procedures
Iowa Medicaid Enterprise (Nov. 2011- Dec. 2011)
Customer Services
Worked with an dialer system in order to initiate customer contacts to determine the reason for their health insurance
Self-motivate to complete all projects assigned independently or with others with strict deadlines
Ability to adapt to changes quickly and maintain a positive attitude.
Detail oriented and strong organizational skills to manage and maintain a daily portfolio for work.
Automated Accounts Management Systems/AAMS (Dec.2010-July.2011)
Medical bill collections Third Party
Evaluated customer /debtor circumstances and helped to set up payments plans.
Helped to evaluate risk and find solutions and better practices to get things done daily.
Built oral and written communication skills during this time speaking on the phone each day.
Detail oriented and strong organizational skills to manage and maintain a daily portfolio for work.
PurFoods (Nov.2009-Dec.2010)
Customer Service Rep
Handled and took complaints when the supervisors and team leads were not in.
Worked with an multi-dialer system in order to initiate customer contacts to determine the reason for their orders
Service customers on a daily basis to keep track of orders as well as ensuring the orders are being sent on a timely manner
Assist with training of new employees
Self-motivate to complete all projects assigned independently or with others with strict deadlines.
Detail oriented and strong organizational skills to manage and maintain a daily portfolio for work.
Review customers loans daily to monitor orders and prepare orders for delivery so that they can be sent to the customer
CBE Group (March.2008-Nov.2009)
Third Party Collector
Analyzed financial information to assist customers in getting into a payment agreement to get their accounts out of collections.
Worked with an auto-dialer system in order to initiate customer contacts to determine the reason for their late payments
Monthly goals were given by the company these were exceeded and raised at several points of the employment period.
Understanding of the State and Federal guidelines including FDCPA.
Education
Bondurant-Farrar High School, Bondurant, Iowa 50035
Achievements
My ultimate achievement would be to obtain a remarkable job, where I can excel for an incredible company while being able to provide for my growing family.