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Customer Service Microsoft Office

Location:
West Des Moines, Iowa, United States
Posted:
February 21, 2018

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Dalaiena Dennis

Cell: 515-***-****

Runnells, IA

Email: ac4kcp@r.postjobfree.com

Skills/ Technologies:

Microsoft Office suite (excel, office, and word)

Reflections/MSP/CPI

I-Property

Vendor websites

Property Preservation 4yrs

Reporting

Training

Multi-tasking

Customer service 6yrs

Fun Committee

Check Process

Professional Experience:

Wells Fargo Home Mortgage (May 6, 2013- Present)

Research and Remediation Analyst 1 (Pre-Sale) (Jan. 2017-Present)

Managed portfolio of loans

Document and service loans on a daily basis to keep track of repairs as well as ensuring the properties are being maintained by our vendors

Review loans daily to prepare properties for repairs so they can be convey to hud

Detail oriented and strong organizational skills to manage and maintain a daily portfolio for work.

Ability to adapt to changes quickly and maintain a positive attitude.

Ability to trouble shoots issues and helps come to resolution to improve processes.

Effectively communicated with external vendors daily to achieve a common goal to reducing community blight.

Self-motivate to complete all projects assigned independently or with others with strict deadlines.

Research and Remediation Analyst 1 (Hazard Claims) (May 2013- Dec. 2016)

Analyst of a hazard claims portfolio dealing with FHA, Conventional loans and Freddie Mac loans.

Assist with training of new employees as well as other departments

Managed portfolio of 200 loans

Led peer Group initiative to bring workload into compliance resulting in 110 loans being brought current

Proactively assisted with “open” departments portfolios consisting of 330 loans which helped mitigate risk and customer impact.

Review default loans daily to monitor insurance claims and prepare properties for repairs so they can be convey to hud

Effectively communicated with external vendors daily to achieve a common goal to reducing community blight.

Document and service loans on a daily basis to keep track of claims as well as ensuring the properties are being maintained by our vendors

Ability to trouble shoots issues and helps come to resolution to improve processes.

Self-motivate to complete all projects assigned independently or with others with strict deadlines.

Detail oriented and strong organizational skills to manage and maintain a daily portfolio for work.

Ability to adapt to changes quickly and maintain a positive attitude.

Kmart (Feb 2013- May 2013)

Cashier/Stocker

Work daily on stocking shelves with new inventory.

Worked daily on unloading the truck as it had to be done by

Provided excellent customer service by effectively answering any question the customer may have.

Worked daily with customers on cashing them out at the register

Wells Fargo Home Mortgage- Jordan Creek (May 2012- Dec. 2012)

Managed Resource W/Sys Access

Sorting through mail and delivering mail

Working daily with FedEx and Ups and interact with which delivery drivers who delivers the mail to each location.

Working daily with the employees to ensure they get there mail.

Coached and trainer new hire team members on processes and procedures

Iowa Medicaid Enterprise (Nov. 2011- Dec. 2011)

Customer Services

Worked with an dialer system in order to initiate customer contacts to determine the reason for their health insurance

Self-motivate to complete all projects assigned independently or with others with strict deadlines

Ability to adapt to changes quickly and maintain a positive attitude.

Detail oriented and strong organizational skills to manage and maintain a daily portfolio for work.

Automated Accounts Management Systems/AAMS (Dec.2010-July.2011)

Medical bill collections Third Party

Evaluated customer /debtor circumstances and helped to set up payments plans.

Helped to evaluate risk and find solutions and better practices to get things done daily.

Built oral and written communication skills during this time speaking on the phone each day.

Detail oriented and strong organizational skills to manage and maintain a daily portfolio for work.

PurFoods (Nov.2009-Dec.2010)

Customer Service Rep

Handled and took complaints when the supervisors and team leads were not in.

Worked with an multi-dialer system in order to initiate customer contacts to determine the reason for their orders

Service customers on a daily basis to keep track of orders as well as ensuring the orders are being sent on a timely manner

Assist with training of new employees

Self-motivate to complete all projects assigned independently or with others with strict deadlines.

Detail oriented and strong organizational skills to manage and maintain a daily portfolio for work.

Review customers loans daily to monitor orders and prepare orders for delivery so that they can be sent to the customer

CBE Group (March.2008-Nov.2009)

Third Party Collector

Analyzed financial information to assist customers in getting into a payment agreement to get their accounts out of collections.

Worked with an auto-dialer system in order to initiate customer contacts to determine the reason for their late payments

Monthly goals were given by the company these were exceeded and raised at several points of the employment period.

Understanding of the State and Federal guidelines including FDCPA.

Education

Bondurant-Farrar High School, Bondurant, Iowa 50035

Achievements

My ultimate achievement would be to obtain a remarkable job, where I can excel for an incredible company while being able to provide for my growing family.



Contact this candidate