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Customer Service Administrative Assistant

Location:
Richmond Hill, New York, United States
Salary:
Negotiable
Posted:
February 21, 2018

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Resume:

SEGI WILSON-LAWYER

New York, New York *****

Phone: 917-***-****

Email: ac4kc2@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly organized professional with over 15 years’ experience in Administration and Customer Service. Excellent communicator with the ability to convey information clearly and effectively. Strong team player able to work under minimal supervision. Expert with Cisco Unity Phone System (15 Lines) Cisco Call Manager Switchboard, Executone Phone System (15 Lines), Avaya Phone System (20) Lines. Typing 50-55 WPM EMS Visitor’s Security System. Proficient in Powerpoint and Excel.

PROFESSIONAL EXPERIENCE

ACCESS A RIDE PARATRANSIT SERVICE (A MTA Company), NY Oct 2017- Jan 2018

Temporary Reservations Agent

Assisting clients with securing reservations via Avaya telephone system for travel throughout the five boroughs and outer boroughs of New York City.

Making reservations for clients for travel to various appointments, locations in and around New York City.

Assisting clients with vehicle location and ETA.

Assisting clients with specifications and eligibility requirements for service.

VANGARD STAFFING (Methodist Hospital Long Term Temp), NY July 2016- July 2017

Receptionist/Registrar Pediatric Dept.

Registered patients for appointments through CERNA Appointment Registration System.

Verified insurance and collected co-pays and appointment fees, interfaced with patients daily.

Set up initial appointments/follow up appointments.

Arranged for testing procedures.

AEROTEK STAFFING AGENCY (Bank of America Long Term Temp), NY July 2015-April 2016

Front Desk Manager/Conference Room Coordinator

Welcomed visitors by greeting them in person or via telephone, answering or referring business related inquiries.

Directed visitors by maintaining employee and departmental directories.

Maintained security by following procedures monitored shared inbox, entered names in guest’s software system One Facility.

Arranged for conference room space company wide.

Maintained larger conference rooms upwards of 75-100 guests.

Arranged setup of Telespresence Rooms and equipment.

Arranged for refreshments for conferences and meetings.

Ensured that meals/refreshments would be delivered in a timely fashion.

SPENCE CHAPIN ADOPTION AGENCY, NY Sept 2009- Dec 2011

Executive Front Desk Receptionist/Junior Administrative Assistant

Operated telephone switchboard to answer, screen and forward calls.

Provided information about adoption services, took messages accurately, and scheduled appointments.

Transmitted information and documents to departments.

Performed administrative support tasks.

Maintained a high level of confidentiality.

USI AFFINITY, NY May 2005- July 2009

Front Desk Receptionist/Customer Care Consultant

Responsible for companywide switchboard system.

Educated consumers on products promotions within company.

Entered information into company database.

EDUCATION

Strive International Dec 2013

Certification in IDX Medical Billing

New York City Tech College A.A.S. Degree; Paralegal Studies Jan 1996



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