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Administrative Assistant / Receptionist

Calgary, Alberta, Canada
February 21, 2018

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*** ******** **** **, *******, Alberta T3M 1L9



Former Registered Nurse with over 8 years of administrative experience and a dependable, self- motivated with exemplary interpersonal skills person who has the ability to provide excellent administrative and customer service. Working with a wide variety of clients, proven efficiency in various duties, office tasks and shown the ability to manage multiple roles. SUMMARY OF QUALIFICATIONS

Proven ability to work in a fast-paced environment with demanding workloads

Excellent ability to work independently or as part of a team with the desire to go ‘above and beyond’ for the company

Proven exceptional attention to detail and time management with strong adaptability to changing priorities and challenging situations

Solid written and verbal communication skills as demonstrated by effectively communicating both via e-mail and in-person with different clients (employers and workers) from small to large businesses including Tim Hortons, A&W, Dairy Queen, Fatburger, Jugo Juice, Taco Del Mar, Ricky’s All Day Grill, Second Cup, EggsOasis, Carstar, Honda, Contemporary Coachworks and more

Proficient in recent versions of Microsoft Office (Word, PowerPoint, Excel, Outlook, DOS) and Microsoft OS systems (Windows 7, 8 and 10) with the ability to learn new systems quickly and efficiently

Intermediate levels of experience with Apple iOS systems and software

Strong background in basic accounting with experience in Account Edge systems

Able to create a systematic invoicing process and income balancing using Account Edge

Known for accurate and proficient data entry, document management, retainer agreement/addendum preparation, account receivable and handling sensitive correspondence for various clients


Awarded as one of the top agents at Synnex-Concentrix Company for Dish Network (2011)

Promoted to a Mentor/On-the-Job Trainer position at Synnex Concentrix - Dish Network

(August 2011)

Optimized invoicing system for time-efficient due-invoice monitoring and accurate company revenue tracking at L3J Immigration Consulting, Inc.

Efficiently managed account receivables including long overdue accounts which resulted in successful collection of overdue balances of L3J Immigration Consulting, Inc. clients

Trained and mentored new staff nurses and student nurses on quality control and regulatory procedures


Administrative Assistant/Immigration Consultant Assistant Apr 2016 – Mar 2017

(Volunteer) Mar 2016 – Apr 2016

L3J Immigration Consulting Inc., Calgary, AB

Managed high volumes of incoming client, employer and Citizenship and Immigration Canada officer confidential documents, emails, correspondence, letters and requests from various sources with quick response times ensuring smooth operations, high client satisfaction and 100% email response rate daily

Organized and scheduled executive consultation appointments resulting in no missed appointment

Maintained hard copy and electronic filing systems including file openings and retention documents as per company policy which resulted to more systematic and decreased instances of lost or misplaced files from 85% to 100%

Maintained and updated client list in Account Edge and file various documents electronically to client folders

Prepared, edited, proofread and expedited outgoing correspondence, updates and forms to Citizenship and Immigration Canada officers through mail and e-mail in a timely manner which resulted in faster processing time for client applications and increased client satisfaction

Prepared, edited, proofread and expedited retainer agreements, addendums to retainer agreements, letters, memos, job offer letters and employment reference letters to a wide range of clients

Processed, distributed and closed outstanding invoices and prepared payment schedules in a timely and efficient manner resulting to efficiently tracking all due invoices

Processed and collected different mode of payments from clients

Managed and reported company revenue through retainer, escrow and trust accounting using Account Edge software resulting to accurate and real time (weekly) company revenue tracking

Effectively handled multiple client cases and applications from start to finish including data gathering while closely coordinating with management, lawyers and consultants within the given specific time frame for each applications resulting in 100% target completion Receptionist July 2016 – Mar 2017

L3J Immigration Consulting, Inc., Coredata Incorporated, Core Owner Real Estate Enterprises Inc., Streamsim Technologies Inc., CooleyCore Associates, Bamboo Shoots, Empo Immigration Consulting Services, Calgary, AB

Responsible as the first point of contact to visitors and executives; provided excellent customer service to internal and external visitors

Booked, confirmed and managed board and conference room appointment schedule

Inventory and managed all stationary including general office supplies, letterhead, business cards and envelopes.

Received and sorted incoming mail, sensitive documents and packages ensuring safekeeping of important documents and parcels

Prepared outgoing mail and packages

Maintained building security and general housekeeping daily including boardrooms, receiving area and kitchen

Managed incoming 20-30 phone calls daily by providing helpful information, transferring calls and relaying messages efficiently and correctly for L3J Immigration Consulting, Inc. Administrative Assistant (part-time) May 1998 - Dec 2006 Josie’s Grocery Store and J3 Pawn Shop, Abucay, Bataan, Philippines

Provided general administrative and clerical support including account and file management

Managed incoming phone calls, mail and parcels

Handled and organized auction items for open bidding

Conducted sales and collected cash payments

Maintained filing system containing inventory, receipts and invoices

Monitored timesheets, pending invoices and payments

Handled and expedited purchases orders

Customer Support Representative Aug 2014 – Dec 2015 Shaw Communications Inc., Calgary, AB

• Delivered an exceptional customer service experience while staying within support guidelines thru phone, email and in-person

• Investigated customer issues and provided a “one-call resolution”

• Promoted and sold the features, advantages and benefits of Shaw products and services to existing and new customers

• Look for opportunities to improve business and elevate customer experiences

• Thoroughly documented customer interactions and escalated potential issues

• Identified opportunities to improve customer service levels

• Accurately made programming changes including upgrades and downgrades

• Collected, documented and confirmed different forms of payments (credit, debit, WU, MoneyGram)

• Activated and set-up new customer accounts based on the customer’s needs

• Restarted disconnected accounts upon payment confirmation

• Activated new and old receivers and troubleshoot minor technical issues

• Provided feedback to leadership teams to improve environment Live-In Caregiver Feb 2012 – July 2014

Zenaida and Anthony Mendoza, Calgary, AB

Mentor/On-The-Job Trainer Aug 2011 - Jan 2012

Synnex – Concentrix (Dish Network), Eastwood City, Philippines Technical Support Representative Dec 2009 – Aug 2011 Synnex – Concentrix (Dish Network), Eastwood City, Philippines Registered Nurse/Staff Nurse Jan 2007 – Jan 2009

Ofelia Mendoza Maternity & General Hospital, Malolos City, Philippines EDUCATION

Bachelor of Science, Nursing June 2002 – Oct 2006

Our Lady of Fatima University, Valenzuela City, Philippines

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