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Medical Manager

Mission, Texas, United States
February 21, 2018

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Carlos S. Gonzalez Jr., MT (ASCP)

Cell: 956-***-****

Home: 956-***-****


Healthcare Laboratory Administrator with 33 years of experience working at 6 major acute care medical centers. Leader with strong communication skills and proven managerial abilities in maintaining and integrating best practices across various clinical teams at multiple healthcare sites. Experience implementing laboratory software enhancements, coordinating instrumentation setup and adhering to ACA Meaningful Use requirements.


1984 – 2017 Current Registry (MT 159146)

American Society of Clinical Pathology (ASCP)

1988 – 2003 Business Management Courses (24 credit hours)

University of Texas- Rio Grande Valley Edinburg, Texas

1984 Bachelor of Science in Medical Technology

Minor in Chemistry

University of Texas- Rio Grande Valley Edinburg, Texas

Work Experience

June 2014 – May 2017

Administrative Director of Clinical and Anatomic Pathology

Knapp Medical Center 227-bed acute care facility Weslaco, Texas

52 full time employee supervisor with 8 direct report leaders

Project Manager of laboratory accreditation and inspections based on Joint Commission and College of American Pathology criteria. Recipient of exemplary ratings by the College of American Pathologist’s Laboratory Accreditation Program with less than four deficiencies during my tenure. Upheld exemplarity internal benchmark standards on over 2.5 million test per year with a monthly average labor hours v. procedures ratio at 0.11 over the 0.15 standard

Implemented software and instrumentation including Siemen Rapid Point 500 Blood Gas instrumentation, Siemens Chemistry EXL systems, BioFire PCR system, McKesson Paragon laboratory information system software and SunQuest PowerPath pathology software. Created a laboratory courier transport system benefiting laboratory and anatomic pathology test services. Client referral outreach volume increased 40%

Administrator and contributor to internal-use laboratory performance improvement/quality assurance reports and Prime Healthcare corporate reporting requirements. Implemented a laboratory daily indicator process for trending laboratory outliers. Results identified areas of patient care delays and potential critical issues. Built best practices for the laboratory department, referral reference testing and patient care.

Contributor to 11 medical center committees, multiple service contracts (laboratory, reference laboratory and pathology), charge master formation, policies built toward government requirements and laboratory employee policy standards. Communication facilitator between medical directors and senior management

Member of leadership, interdepartmental, and patient care rounding assignments. Based efforts on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) guidelines

Auditor of industrial and all in-patient accounts for billing compliance. Prepared and finalized pathology service billing invoices including a Prime Healthcare sister hospital–Harlingen Medical Center. Assessed all laboratory supply orders–including standing purchase orders–before submission to Material Management to identify cost saving opportunities. Maintained the laboratory capital and finance budget

Audit team member of CAP accredited laboratories across Texas cities including Austin and Houston

Select accomplishments at Knapp Medical Center


Coordinated a partnership with senior assisting living facilities administrators for monthly Senior Health Fair events

2016 – 2017

Streamlined workflow and improved turnaround reporting times by 24 hours


Coordinated Siemen Rapid Point 500 Blood Gas instrumentation and implemented network communication systems with Harlingen Medical Center network server which interfaced with laboratory’s McKesson Information systems that allow Respiratory staff to improve reporting outcomes at the Emergency and ICU Departments. This allowed staff to adjust patient treatments and ventilator settings as needed


Coordinator of a pathology outreach program. Increased laboratory billable procedures and oversaw an estimated $1.2 million in revenue.

2016 – 2017

Saved the medical center $70,000 through successful contract negotiation of blood component usage and transfusion services

2016 – 2017

Improved customer satisfaction survey results by optimizing the laboratory outpatient registration processes


Negotiated laboratory service contracted with Weslaco Regional Rehab Medical Center to perform all patient testing, estimated over $10,000 monthly revenue.


Established a transport system that provided laboratory courier services to established clients and clinics. Extended this system to include inter-departmental requests


Collaborated with Laboratory Medical Director and Chief Medical Officer to improve and reduce blood and blood component usage. Presented new blood criteria to the Medical Staff

2014 – 2015

Improved result tests reporting by 15% largely by restructuring laboratory core testing and blood transfusion processes


Improved patient outcome, reduced inpatient lab testing, minimized pharmacy drug utilization, identified $60,000 in savings and increased outpatient revenue by 25% through implementation of microbiology PCR testing protocol for respiratory, GI and blood identification

November 2005 – April 2014

Administrative Director of Laboratory Services

Mission Regional Medical Center 297-bed acute care facility Mission, Texas

44 full time employee supervisor with 6 direct report leaders

Established a point-of-care testing laboratory site within the Emergency Department that improved Laboratory and Emergency Department turnaround times by 60%. Implemented and maintained all service contract agreements for the laboratory, pharmacy, nursing services and the hospital’s PEVCO transport pneumatic tube system. Implemented and oversaw two physician laboratories for waived testing.

Administrative Clinical Manager for maternity clinics that consist of one nurse practitioner and three supportive staff members. Audited performance improvement and management quality assurance reports for the laboratory and maternity clinics to meet Joint Commission and CAP Regulatory Standards.

Prepared the laboratory’s accreditation application process and all associated inspections. Received an Exemplary Rating by the College of American Pathologists–averaging one deficiency per inspection during my tenure. Authored laboratory quality assurance reports focused on turnaround timing for various lab tests and blood utilization. Prepared a three-year laboratory and maternity clinic capital budget for equipment.

Maintained proactive collaboration with the CNO, COO and Maternity Clinics Medical Director to assure best practices. Reviewed and implemented actions that best monitored laboratory and maternity clinic quality measures. Contributed as a member in various quality assurance committees.

Select accomplishments at Mission Regional Medical Center


Implemented Blood Culture ID molecular studies to improve the reporting time from 18 to 24 hours to within 2 hours after a positive detection


Implemented the region’s first microbiology molecular studies program. Yielded positive care service results and increased outpatient laboratory annual revenue by $55,000


30% reduction of blood product expenditures through successful contract auditing


Saved $107,000 in blood and blood component cost by revising and implementing blood transfusion criteria


8-month Interim Director of the Cardiopulmonary and Respiratory Department.


Implemented a hospital-wide laboratory and pharmacy transportation tube system connecting patient care nursing areas


Laboratory inspection leader yielding results of zero deficiencies across the department


Increased profit by $1.3 million through acquisition of a nearby hospital’s pathology service contract


Implemented outreach outpatient pre-employment drug testing centers for major employers in the Rio Grande Valley including Stripes Convenience Stores, HEB Grocers and Walmart as well as other national accounts


Established and maintained a point-of-care testing site within the Emergency Department that improved Laboratory and Emergency Department turnaround times

2006 – 2014

Coordinated annual community health fair screening events that attracted 2,000 participants each year

2006 – 2014

Developed an employee and community health wellness testing program serving 150 participants each month. This increased available services by 20%.

July 2000 – November 2005

Area Assistant Director- UHS

McAllen Heart Hospital 60-bed specialty cardiac facility McAllen, Texas

Edinburg Regional Medical Center 127-bed acute care facility Edinburg, Texas

Responsible for 36 full time employees and 4 direct-report team leaders.

Organized and planned all laboratory accreditation standards achieved above satisfactory rating for, 2001 and 2003

Accomplishments as: Assistant Director of Laboratory Services McAllen Heart Hospital and

McAllen Medical Center 500-bed acute care facility McAllen, Texas

Coordinated staff at the McAllen Heart Hospital and McAllen Medical Center laboratories.

Implementation coordinator of Mediware HemoCare (Blood Bank) 6.0 and 6.1 software suites. This allowed facilities to share patient information (PHI) more efficiently.

Organized and prepared quality assurance PowerPoint presentations for Area Director

November 1995 – July 2000

Laboratory Team Leader - Manager

MedCath Heart Hospital 60-bed specialty cardiac facility McAllen, Texas

Founding member of the hospital’s laboratory department.


Developed and implemented a full Microbiology department in compliance with CAP Standard requirements.

Organized and planned all laboratory accreditation standards achieved above satisfactory rating for 1999, 2001 and 2003.

November 1984 – November 1995

Various titles, listed below

Valley Baptist Medical Center 500-bed acute care facility Harlingen, Texas

Section Supervisor for Blood Bank and Hematology/COAG/UA

Chemistry and Special Chemistry Supervisor

Night Supervisor, Evening Supervisor, Section Supervisor

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