GREGORY JOHNSON
214-***-**** ac4k80@r.postjobfree.com
Summary
Home Equity Process Coordinator and Customer Service experience including: Loan Processing, Tax Specialist and Account Management. Subject Matter Expert for the Centralized Unit Team. Established relationships within the PODS and became the go to person for tasks related to questions or issues that have had customer impacts.
Excellent attention to detail
Able to handle heavy deadlines
Effective communication skills
Teamwork / Partnerships
Problem solver
Customer focus
Professional Experience
CAPITAL ONE. 1/2017 to current
Process Coordinator II/ IT Support One
Diagnosed, identified and resolved system errors and delivered valuable feedback for coaching opportunities when the process and procedures were not followed
Performed password resets and unlocked user profiles for customers using the document imaging system
Managed reporting updates to the system
Loan coordinator 3/2015- 12/2016
Reviewed and cleared level 1,2 & 3 underwriting conditions for home equity lines of credit and home equity loans
Reviewed Title Commitments and Homeowner Insurance policies
Performed third-party services, such as ordering Appraisal, Title and Insurance updates
Centralized Unit Team Lead: I would distribute the pipeline to the associates, cross train with the new team members and provide feedback to management about issues or concerns that needed to be addressed
CMG Financial 1/2014 to 6/2014
RESPA Specialist
Reviewed GFE and applications submitted by brokers to ensure good loan file quality prior to sending out initial disclosures on Wholesale loans
Assisted broker shops in keeping status of loan files in process.
Assisted brokers with uploading loan files and keeping their broker status current
STERNS LEANDING 6/2013 to 12/2013
RESPA Coordinator
Reviewed GFE and applications submitted by brokers to ensure proper loan file quality and staying within compliance before disclosing on Wholesale loans
Reviewed GFE and applications on retail loans to ensure the loan file was in compliance before sending out initial retail disclosures to the borrower and loan officer
Reviewed Change of Circumstance reports weekly for loan compliance
NATIONSTAR MORTGAGE 11/ 09 to 5/2013
Registration Processor
Reviewed GFE and applications submitted by brokers to ensure proper loan file quality prior to data entry.
Issued the required borrowers disclosures within the Federal Guidelines of a 3-day time period for wholesale loans
Assisted brokers and AE's with loan status and issues with files in process
CHASE HOME FINANCE 3/09 to 7/09
Loan Processor, Contractor
Processed retail mortgage loans FHA/VA/Conventional
Reviewed all loan documents to ensure compliance with all company and government guidelines
Reviewed and order title commitments, appraisals, flood certificates & hazard insurance
FIRST AMERICAN CORPORATION 2/08 to 2/09
RE Tax Specialist/Clerk II
Paid delinquent Real Estate taxes for Chase Mortgage holders
Contacted county tax offices to obtain principle amounts along due with penalty & interest
Closed delinquent lender routes after resolving tax amount dispute issues
EMC MORTGAGE 3/06 to 9/07
Underwriting Coordinator
Performed underwriting due-diligence on previously originated residential mortgage loans
Identified underwriting/data discrepancies and other diligence issues
Reviewed compliance issues
Issues as applicable. Reviewed and resolved document issues with sellers as applicable
SEBRING CAPITAL 2/00 to 10/05
AUS Analyst/Account Manager
Reviewed applications & credit reports to issue Pre-Qualifications to broker lending organizations
Priced loans & advised best loan programs available based on credit profile
Worked the “Automated U/W Help Desk” assisting brokers, underwriters, & Account Executives on obtaining approvals using the Assetwise Direct Automated Underwriting Engine
Responded to preliminary underwriting through the automated engine-sent out preliminary approvals to brokers with tips required to complete a full underwriting package.