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Engineer Technical Support

Los Angeles, California, United States
February 23, 2018

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Dave Gamboa

Lakeview Terrace, CA ***** 619.***.****

Electronics Engineer

Effective, client-focused, customer-facing technology professional, possessing extensive portfolio of leadership in multi-million-dollar wireless telecommunications projects. Provide on-site support, positioned as primary contact addressing and resolving technical concerns. Advance cross-functional goals, focused on targeted objectives as liaison to various technical teams, including research and development, installation support and executive management.

Areas of expertise:

Performance Engineering Wireless Telecommunications NOC Support

Assembly Programming Project Management Customer Technical Advocacy

Software Licensing Administration Lab Software Release Testing RCS Engineer Hardware Integration Support Release Management RF Implementation Network System Performance Wi-Fi Testing Cellular Systems Troubleshooting Remote SSH

Technical Skills


Wireless Voice and high speed data systems, ECP, Alcatel-Lucent 5ESS, Ericson AXE, RAN RF integration/Optimization, RCS, EVDO, OMP, Cellular CDMA 1x/EVDO, VoLTE, SDH/Sonet, SAM 77xx routers, DAS


Cellular call processing, Solaris, Software Release Management, Microsoft 360, Siterra, Sharepoint, Microsoft Office (Excel, Word), System Performance, Cell Integration, Software licensing, Google Earth


Sun Servers, Oscilloscope, Spectrum Analyzer, DVM, Lab Test Eqp, Signal Gen, LabView, Rohde and Schwrz, VMware


Unix, Solaris, Windows, 8051 Micro-Controller, 8088 Micro-Processors, Wireless 3G, cable and fiber patch panels.


AWK, Shell, Scripting, C ++, Assembly

Professional Experience

5G VoLte RAN, WI-FI training, math and electronics tutoring 2017

ALCATEL-LUCENT, Los Angeles, CA 1997 2016

System Performance Engineer/ Test Engineer 2013 2016

Live Network software and hardware Integration and performance testing for Cellular CDMA 3G/ VoLTE, on Sprint national network, End to End regression testing and trouble resolution. Maintained VoLTE ALU SAM 77xx router IP network setup and debugging, National licensing administration. Performed database cell-site construction tracking administration (Sprint PCS Siterra).

Lead Customer Technical Advocate / Member of Technical Staff, Los Angeles, CA 2010 2013

NOC support and performance optimization for end to end RAN, 4G and LTE networks, performed root cause analysis of network issues/ outages, software updates, 4G post launch market acceptance management plan, automated software development for quality of service auditing and reporting

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Lead Customer Technical Support Engineer, CA / NV / KS 1997 2010

New service deployments, hands on integration and acceptance testing. Served as lead on-site technical support for new feature integrations, retrofits and migrations.

Contributed to or led development and deployment of multiple on-air and operational projects, including:

oNetwork database rehomes, network system performance and acceptance testing, Network System Performance Auditing.

o ISP (Inside plant) Fiber Cable provisioning, coordination

oRF optimization and system optimization, Fault finding and resolution

oDeployment Network Engineering support to provision end to end capacity

oWi-Fi new feature handset lab testing

oMilwaukee wireless network swap-out 4G and LTE from Nortel to Alcatel-Lucent.

o3G amplifier firmware downloads, audits, installation and validation for Sprint national radio access network.

oLab support cell database migration and generic software testing, MOP writing.

oData packet control feature integration DO 1X

oCDMA 3G national network launch Technical Support Center.

oIntegration and acceptance testing of wireless mobile switching centers Cedar City (Comnet), Fort Smith (Mobile One) and Merced (US AIR).

oSupport engineer Sprint national technical assistance center for cells and MSC.

oFlexent Modcell’s first office application team in Irvine, CA.

TELNOR, Baja, CA / Mexico 1993 - 1997

Network Transport Engineer / Manager

Operations of fiber optic (SONET), wire and microwave network

Technical Support of local and long distance telephone getways (AT&T 5ESS)

CBT (Hughes Aircraft) 1992

Quality Control Engineer

Micro Electronics (Hybrid VLIC) QC testing, missile guiding system circuitry (Maverick, Stinger, Amram)

SONY, Baja, CA

Senior Electrical Test Engineer 1990-1991

Developed microcontroller and optoE based hardware test equipment for production lines.

Manufacturing plant test equipment OA&M


Bachelor of Industrial and Electronics Engineering, Instituto Tecnologico Regional De, Baja, CA

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