Norine E. Knowings

**** ****** ****

Clarkston, Ga 30021

770-***-**** (H/C)

ac4k7d@r.postjobfree.com

QUALIFYING SKILLS: Valid Class GA State Driver’s License

** ***** ** ******* ****** Service / Human Service

20 years Supervisory/Director Experience

5 years Restaurant Management

5 years Law Enforcement/Security Experience

EDUCATION:

John Jay College of Criminal Justice New York, NY

Bachelor’s Degree in Deviant Behavior and Social Control

Minor in Addictions Studies

EMPLOYMENT:

KMI Distributors LLC Clarkston, Ga

Online Retailer

Startup online sales using both eBay and Amazon platforms.

Marketed and Managed online and Stationary retail location

Solely responsible for bookkeeping, shipping, public relations, purchasing, marketing and quality assurance.

Department of Juvenile Justice, Atlanta, Ga

Juvenile Corrections Officer

Under general supervision, monitors and provides crisis, on-site intervention for youthful offenders assigned to the institution.

Provides a safe, secure and clean environment for the habilitation and custody of youth without endangering private citizens, other residents, staff or property.

Domino’s Pizza LLP, Bronx, NY/Duluth, GA

General Manager,

Manager the day to day operations of the store. Primary person responsible for LSM, scheduling,

Profit and Loss Statement, Safety and Security, Routine and daily maintenance. Recruitment and training of New Team Members. Running rotating shifts as required, monitoring and maintaining adequate inventory. Responding to customer and team members concerns.

Any and all responsibilities as a General Manager as required by Corp Reg. Manager

Coach, Internal Operations Evaluator,

Conduct Operations Evaluations in all domestic Corporate stores.

Understand, interpret, upholds, and enforces standards, policies, and procedures.

Evaluate all systems in stores to ensure proper compliance against DPLLC Standards and procedures.

Coach store Team Members, and Marketplace Team Leaders to improve store performance

Identify operational gaps and make recommendations on areas for improvement.

Act as a resource for information to the marketplace.

Assess and Share best practices.

John Jay College of Criminal Justice New York, NY

College Work Study/Clerical Aide

Assist the Admission Counselors with disseminating admission material to individuals seeking information via the mail and in person.

General office duties, which include: filing, copying, light typing and information disbursement

Project Renewal Inc. New York, NY

Team Leader for Outreach Services

Supervise a team of Outreach workers in the field providing crisis intervention services to homeless mentally ill adults on the streets of NYC.

Responsible for providing direct services via referrals, food, and/or clothing, and transportation to hospitals or emergency shelters to individuals in need.

Maintain reports and progress notes in compliance with the Office of Mental Health. Acted as the client liaison with other supporting agencies.

Project Return Foundation (Palladia Inc.) Bronx, NY

Supervisor of Intake/Assessment/Outreach

Supervise a team of Outreach Workers and Interns

Conduct Bi-weekly Staff meetings, which included clinical supervision, an auditing client charts to ensure compliance with both agency and OASAS guidelines

Time keeping responsibilities and scheduling of community based events

Agency liaison while working with Social Services Directors within the NYC Dept of Homeless Service System

Project Return Foundation (Palladia Inc.) Bronx, NY

Case Coordinator

Responsible to facilitate Weekly Multi-disciplinary Team Meetings in which Treatment Plans and Case Conferences were conducted.

Responsible to ensure that Treatment plans recommendations and task were completed in accordance with the Team’s recommendations and client’s input.

Responsible to act as a Client’s Advocate within and outside of the Treatment Facility.

Responsible to accompany Client’s to Housing Interviews if needed.

Acted as the sole Housing Coordinator in accordance with Multi-Disciplinary Team recommendations for permanent placement.

New York City Auxiliary Police Officer New York, NY

Daily patrol of assigned sectors within respective precinct, transit district, housing area or specialized unit coverage area.

Provided additional uniform police presence at parks, playgrounds, pools, street fairs, flea markets, block parties, shopping areas, subway entrances and exits, and school/church crossings.

Assisted with vehicular and pedestrian traffic at parades, marathons, concerts, intersections with broken traffic lights, accident scenes, and fire scenes.

Performed crowd control

Make arrests when a crime (Misdemeanors, Felony) is committed in our presence or when directed to by an NYPD Officer

Give immediate medical aid to anyone as long as trained to do so

Carry and use a police baton in the performance of their duties (NYS Penal Law 265.20 b.)

Carry and use handcuff restraints in the performance of their duties (NYC Administrative Code 10-147

PAST CERTIFICATIONS:

ANSI Safe Serve Certified #6766181 exp. 11/2014

CPR/AED Certified GA02701 exp. 01/2015

C.A.S.A.C Eligible

P.O.S.T Certified Peace Officer Certification #BMJ98G

References Available Upon Request

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