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Customer Service High School

Location:
Cleveland, Ohio, United States
Posted:
February 23, 2018

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Resume:

Precious Downey

**** ****** **** ***** ******, OH 44121 ac4k5z@r.postjobfree.com 216-***-****

People oriented professional with 10+ years of combined experience in healthcare, risk mitigation, and customer service; able to contribute significant value in challenging roles.

SUMMARY OF QUALIFICATIONS

Able to utilize proactive problem solving skills, confident decision making abilities and outstanding attention to detail in daily operations.

Experienced managing risk by analyzing client creditworthiness, rendering credit lines assignments, following judgmental lending principles, and maintaining the highest forms of professionalism at all times.

Highly organized professional with a track record of consistently prioritizing and handling multiple tasks and projects while exceeding goals and expectations.

Builds and develops sound business relationships with internal and external customers by utilizing effective written and verbal communication skills.

CORE COMPETENCIES

Creative Issue Resolutions

Exceptional Customer Service

Financial & Credit Analysis

Collaborative Teamwork

Office Management & Organization

Policy & Procedure Facilitation

PROFESSIONAL EXPERIENCE

Scheduler/Coordinator II July 2015 – Present

University Hospital Cleveland, OH

Perform duties within the Radiology Department directly assisting physicians, staff members, and patients through the scheduling of pertinent Radiology procedures.

Regularly coordinate with external specialists, physician offices, and patients to prepare schedules pertaining to specific orders from their medical physicians.

Ensure there is adequate time between appointments to allow physicians to complete important medical examinations and procedures.

Provide assistance to physician offices, anesthesia staff, and patients in the scheduling of their outpatient Radiology procedures based on patient needs and physician availability.

Communicate with a wide variety of insurance companies to verify patient eligibility and benefits related to outpatient Radiology examinations.

Home Loans Service Specialist/Processor May 2012 – September 2013

Bank of America Beachwood, OH

Essential duties included compiling a wide range of credit documentation from potential borrowers to ensure a timely and accurate loan package is delivered to the underwriting team.

Ensured that all loan documentation was accurately entered into the system, verified, and in compliance with company policies, guidelines, and regulations.

Established strong relationships with customers and colleagues of multiple internal departments and engaged in consistent communications with the customer to keep them up-to-date on loan status.

Accomplishments:

Received Multiple “Bronze Awards” From upper management for achieving superior metrics for Customer treatment and listening initiatives.

Credit Analyst III May 2010 – May 2012

Bank Of America Beachwood, OH

Key functions included analyzing existing customer accounts to assess financial conditions and make credit decisions based on judgmental lending and business practices.

Strove to provide customers with healthy opportunities while minimizing institutional risk potential by reviewing pertinent financial data, rendering credit line assignments, issuing new cards, and balance transfers.

Performed detailed financial assessments to include debt-to-income ratio an analysis of credit bureau reports, personal financial statements, net worth, contingent liabilities, and income to make the best overall decision.

Senior Credit Analyst April 2008 – May 2010

Bank Of America Beachwood, OH

Carefully analyzed and resolved complex, customer initiated financial issues and inquiries on a daily basis.

Represented the company in a positive light while serving at recruiting events located at various colleges; educated interested applicants on the benefits of working for Bank of America.

Leveraged effective relationships with existing customers to cross sell additional products of benefit based on their current financial needs and goals.

Accomplishments:

Recognized by peers and upper management and received the “Customer Focus Award” based on commitment to customer excellence during the 2011-2012 year.

Earned “Bronze Award” from upper management as recognition for being a continuous goal achiever for the 2010-2011 year.

Customer Advocate

Bank Of America January 2004 – April 2008

Served in a strategic capacity and contacted customers to collect on accounts that were 150 days delinquent, negotiating practical terms for both parties to begin new payment arrangements.

Implemented collection strategies to bring accounts current, including offering hardship programs to distressed customers.

Collector January 2000 – August 2004

Chase Manhattan Mortgage Company Cleveland, OH

Located and notified customers of delinquent account status through online and telephone communication methods, seeking to negotiate reasonable repayment terms.

Accepted payment methods to apply to client accounts, and prepared organized statements for record keeping.

Delivered excellent customer service to customers facing challenging circumstances, answering all questions regarding problems with their accounts.

EDUCATION AND TRAINING

Associate of Applied Science – Criminal Justice May 2015

Cuyahoga Community College Cleveland, OH

High School Diploma June 1997

Shaw High School East Cleveland, OH



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