Strongsville, OH *****
ac4k5j@r.postjobfree.com
SEAN GRANDAGE
PROFESSIONAL EXPERIENCE
Marriott Cleveland Downtown Director of Hotel Operations March 2017 - PRESENT
● Responsible for overall success of 400 room hotel in terms of financial and operational excellence as well as client and associate satisfaction
● Created budget and managed P&L statements for 9 operating departments through weekly meetings with direct reports as well as monthly forum with ownership finance team
● Ensured highest levels of customer satisfaction through service audits and offered timely feedback
● Conducted daily informal feedback sessions, monthly departmental meetings and quarterly townhall meetings to maintain pulse on associate engagement
● Project Manager for 7 corporate initiatives in 2017
● Partnered with Sales team to drive new business through engaging site visits and sales calls, created enticing packages as well as involvement with Revenue Management team to strategically set pricing
● Monitored purchasing and continuously focused on optimizing quality and service while minimizing costs via vendor negotiation
● Hiring manager for senior and mid-level managers as well as overseeing entry level management, supervisory and line-level associates
Marriott Cleveland Airport Manager Event Planning & Operations May 2013 - MARCH 2017
● Hand-picked as leader for newly created Lean-Ops Hybrid position by Marriott Family Trust ownership group
● Created annual budget and managed monthly P&L for 3 departments
● Project Manager for 5 projects in 2016, 4 each in 2015 and 2014 and another 3 in 2013
● Increased customer satisfaction through tireless efforts in keeping up with industry trends by creating new, relevant packages, actively seeking out feedback and incentivizing repeat business
● Bolstered associate engagement four years in a row through building trust by implementing true open-door and confidentiality policies
● Hiring manager for line-level, supervisory, mid- and senior level managers
● Consistently sought out new vendors and negotiated contracts and pricing for same Renaissance Cleveland Hotel Senior Operations Manager April 2012 - May 2013
● Oversaw $10M+ Banquet Operation
● Prepared annual budget and maintained monthly P&L
● Improved customer satisfaction through active presence and engagement with meeting planners and attendees as well as implementing elevated service standards
● Maintained thorough knowledge of industry trends and sought out and negotiated with current and new vendors to routinely provide a cutting-edge product
● Participated in Sales team’s site visits to proactively drive business Renaissance Cleveland Hotel Senior Sales Manager January 2010 - April 2012
● Generated business through both internal and external sales channels and routinely exceeding both current and future quarterly sales goals
● Conducted site visits for both the Hotel and city and coordinated travel, lodging and amenities for visiting meeting planners
● Excelled at solving difficult problems and was regularly sought out by peers and superiors for assistance
● Negotiated contracts with prospective clients ensuring highest level of profitability for ownership
EDUCATION
Miami University, Oxford, OH Bachelor of Arts
August 2001 - MAY 2005
Bachelor of Arts in Political Science with heavy course load in Business Administration RECOGNITION/TRAINING
● Manager of the Year - 2012
● Leader of the Quarter - Q4 2017
● 9 of 11 “Strong Performer” (Top 15%) performance ratings while with Marriott
● Renaissance “GEM” - 2010-2012
● “One Yield” Revenue Management Training - Indianapolis 2017
● “Fearless” Sales Training - Cancun 2016
● Impact Leadership - San Antonio 2015
● Meetings Imagined - Columbus 2013
● “Consolidated Inventory” - San Diego 2013