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Manager Sales

Strongsville, Ohio, 44136, United States
February 23, 2018

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***** ********** **.

Strongsville, OH *****

(440) ***-****



Marriott Cleveland Downtown Director of Hotel Operations March 2017 - PRESENT

● Responsible for overall success of 400 room hotel in terms of financial and operational excellence as well as client and associate satisfaction

● Created budget and managed P&L statements for 9 operating departments through weekly meetings with direct reports as well as monthly forum with ownership finance team

● Ensured highest levels of customer satisfaction through service audits and offered timely feedback

● Conducted daily informal feedback sessions, monthly departmental meetings and quarterly townhall meetings to maintain pulse on associate engagement

● Project Manager for 7 corporate initiatives in 2017

● Partnered with Sales team to drive new business through engaging site visits and sales calls, created enticing packages as well as involvement with Revenue Management team to strategically set pricing

● Monitored purchasing and continuously focused on optimizing quality and service while minimizing costs via vendor negotiation

● Hiring manager for senior and mid-level managers as well as overseeing entry level management, supervisory and line-level associates

Marriott Cleveland Airport Manager Event Planning & Operations May 2013 - MARCH 2017

● Hand-picked as leader for newly created Lean-Ops Hybrid position by Marriott Family Trust ownership group

● Created annual budget and managed monthly P&L for 3 departments

● Project Manager for 5 projects in 2016, 4 each in 2015 and 2014 and another 3 in 2013

● Increased customer satisfaction through tireless efforts in keeping up with industry trends by creating new, relevant packages, actively seeking out feedback and incentivizing repeat business

● Bolstered associate engagement four years in a row through building trust by implementing true open-door and confidentiality policies

● Hiring manager for line-level, supervisory, mid- and senior level managers

● Consistently sought out new vendors and negotiated contracts and pricing for same Renaissance Cleveland Hotel Senior Operations Manager April 2012 - May 2013

● Oversaw $10M+ Banquet Operation

● Prepared annual budget and maintained monthly P&L

● Improved customer satisfaction through active presence and engagement with meeting planners and attendees as well as implementing elevated service standards

● Maintained thorough knowledge of industry trends and sought out and negotiated with current and new vendors to routinely provide a cutting-edge product

● Participated in Sales team’s site visits to proactively drive business Renaissance Cleveland Hotel Senior Sales Manager January 2010 - April 2012

● Generated business through both internal and external sales channels and routinely exceeding both current and future quarterly sales goals

● Conducted site visits for both the Hotel and city and coordinated travel, lodging and amenities for visiting meeting planners

● Excelled at solving difficult problems and was regularly sought out by peers and superiors for assistance

● Negotiated contracts with prospective clients ensuring highest level of profitability for ownership


Miami University, Oxford, OH Bachelor of Arts

August 2001 - MAY 2005

Bachelor of Arts in Political Science with heavy course load in Business Administration RECOGNITION/TRAINING

● Manager of the Year - 2012

● Leader of the Quarter - Q4 2017

● 9 of 11 “Strong Performer” (Top 15%) performance ratings while with Marriott

● Renaissance “GEM” - 2010-2012

● “One Yield” Revenue Management Training - Indianapolis 2017

● “Fearless” Sales Training - Cancun 2016

● Impact Leadership - San Antonio 2015

● Meetings Imagined - Columbus 2013

● “Consolidated Inventory” - San Diego 2013

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