JAMES P. SEE

**** ******* ******** *****, *** #1, Reston, VA 20190

Mobile: 703-***-**** Home:571-***-**** Email: ac4k3z@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Proficient customer service representative offering more than fifteen years of experience providing customer support in various market segments. Provides an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic relationship/partnership-building skills. Expert listening skills to solve problems creatively, and use tact and diplomacy to find common ground and achieve positive outcomes in any situation.

AREAS OF EXCELLENCE

Customer satisfaction * Interpret customer feedback * Call handling * Managing customer data * Customer service * Listening to customers * Managing expectations * Telephone etiquette * Email handling * Resolving problems

EXPERIENCE

Teleperformance September, 2017 - Present

Murray, UT

Customer Service Representative Seasonal - Contracted to manage incoming calls from clients for this company providing intelligent, flexible, and cost effective contact center services for a variety of industries nationwide. Services include virtual and in-house customer care centers providing inbound and outbound solutions for customer care, technical support, retention and loyalty.

Key Activities:

Supporting customers with placing orders.

Assist customers with issues with their orders.

Provide solutions to customer’s questions.

Participate in ongoing customer service training to learn ways to enhance customer satisfaction and improve productivity.

Updated accounts

Statesidebpo January, 2016 – Feb 2017

Fort Myers, FL

Customer Service Representative - Contracted to manage incoming calls from clients for this company providing intelligent, flexible, and cost effective contact center services for a variety of industries nationwide. Services include virtual and in-house customer care centers providing inbound and outbound solutions for customer care, technical support, retention and loyalty.

Key Activities:

Supporting customers with placing orders.

Renewing customer’s memberships.

Assist customers with issues with their orders.

Provide solutions to customer’s questions.

Participate in ongoing customer service training to learn ways to enhance customer satisfaction and improve productivity.

OfficeTeam

Herndon, VA 2013-Present

Project Assistant - Contracting with various clients to provide administrative and sales support for projects for this leading staffing service specializing in the placement of highly skilled office and administrative support professionals on a temporary and temporary-to-full-time basis.

Key Activities:

Supporting clients by managing telephone calls and email correspondence.

Updating CRM database to provide account status for management.

Manage office logistics and handling shipping and receiving and coordinating office needs.

Martek Global Services, Inc.

Bethesda, MD 2006-2013

Facility/Project Coordinator - Recruited by this government contracting firm for position with the Department of Interior, Acquisition Services Directorate in Herndon, Virginia.

Managed, maintained and supported the reliability of the systems, equipment, properties and assets in the facility.

Supported Senior Management in accordance with the established objectives.

Maintained and operated the facilities, to support the budget, staff, contractors and consultants.

Introduced changes in existing projects without disturbing the ongoing process, resulting in increased output and reducing operating costs.

Managed shipping and mailing needs while assisting with projects, requiring administrative coordination.

Maintained office inventory with outside vendors.

Trained and supervised employees on the use of equipment.

Responsible for monitoring deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

Future Business Leaders of America – Phi Beta Lambda, Inc.

Reston, VA 2002-2006

Project/Mailroom Associate - Primary responsibility of managing mailroom and warehouse operations for this nonprofit education association with a quarter million students preparing for careers in business and business-related fields.

Managed shipping and receiving needs while assisting with multiple projects planning, and completed service requests for employees, non-IT office equipment and the building, including its records storage/property.

Maintained office inventory with outside vendors.

Trained and supervised employees on the use of equipment.

Introduced changes in existing projects without disturbing the ongoing process, resulting in increased output and reducing operating costs.

Responsible for monitoring deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

Assisted clients with product selections and pricing to improve operational productivities.

Provided general administrative duties such as filing, faxing, photocopying and preparing correspondence.

EDUCATION

George Mason University, Certified Information Technology Course Fairfax, VA

Omega Travel School, Certified Travel Associate (CTA) Fairfax, VA

Johnson & Wales University, Major: Advertising Communications Providence, RI

Archbishop John Carroll High School Radnor, PA

SKILLS/CERTICATIONS/CLEARANCES

Microsoft Office, Excel

FEMA Emergency Preparedness for Federal Employees

AED /CPR certified, DOI Safety Officer

Public Trust Clearance

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