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Customer Service Assistant

United States
February 23, 2018

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Maria P. Jeawanand

*** ********* ***. *** **, New York, NY, 10024

Phone Number: 917-***-****


Objective: Professional with 4 yrs. experience as Library Assistant/Secretary, 3 yrs. as Receptionist/Data Entry clerk and 4 years as a Legal Assistant. Ability to multi-task and function in fast-past environment. Organized, computer literate with strong customer relation and analytical skills.

Professional Skills:

Great written and oral communication skills in English



Proficient in Microsoft Office Suite

Customer Service Skills

Excellent Team Player

Database entry

Notary Public (NY)

Education: High School Diploma obtained in 2005

Diploma in Micro-Computing: Microsoft Word, Excel, Access, Publisher,

PowerPoint, PhotoDraw and Windows XP in 2006

Employment History:

Library Assistant II/Secretary, University of Guyana’s Library 2006- 09/2010

Responsible for purchasing books online.

In charge of all book processing.

Accountable for all filing/editing.

Maintain inventory of supplies in the library.

Received incoming phone calls and facilitate a smooth flow of


Conducted student registration in the library.

Cataloguing of library books.

Entering of all data into specific database software.

Managed the Circulation Desk.

Ensuring that all bookshelves maintain a proper order.

Performed secretarial duties as needed.

Coordinated Annual Reading Program and monitored the

Teachers dealing with the mentally challenged children.

Tutored Elementary students (slow learners) in reading/grammar during

Annual Reading Program.

Receptionist/Data entry clerk, Mel Harris & Associates Law Firm (11/2010 –01/2013)

Managing and maintaining the front desk.

Answering and directing all incoming calls to their respective departments.

Receiving, Sorting and opening of all incoming mails.

Scanning and entering all incoming and outgoing correspondence documents into their significant categories.

Maintain order of all filing.

Database entry.


Legal Assistant, Encore Capital Group- Midland Credit Management (01/2013 – Present)

Responsible for all E-filing court documents via e-courts

Responds to all emails, queries, requests. from building management

Notarizing documents

Handles all incoming and outgoing mails

In charge of all FedEx, office depot and USPS accounts

Scanning and uploading of all documents

Copies and logs all checks received

All editing of suits docs

Creates all cover letters for filing documents with the appropriate courts

Answering and directing all incoming calls to their respective departments.

Maintain inventory of supplies and orders.

Responds to all court officer’s SSN Requests

References: Erik Pinto



Leonard Franco


201- 966-9576

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