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Manager Management

Location:
Chennai, Tamil Nadu, India
Salary:
70000/MONTH
Posted:
February 23, 2018

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Resume:

BalaKrishnan S

Address: A.***, *th FLOOR, THE ROYAL CASTLE, THIRUMUDIVAKKAM, CHENNAI – 600 044.

Contact: +91-944*******; Email: ac4k21@r.postjobfree.com

GENERAL MANAGER / HOSPITAL MANAGEMENT/ ADMINISTRATION

EXECUTIVE SUMMARY

Proven ability to meet corporate, individual and departmental service standards coupled with occupational help, safety and environmental responsibility standards.

Hand on expertise managing operations involving operations, housekeeping, general hospital management, security management, hospitality management, pest control and medical conference events management.

Excellent planning, execution, monitoring and resource balancing skills, attention to detail as well as the ability to build and lead effective teams.

Professional competencies in managing hospital support services management involving management and housekeeping

Displayed potential in general hospital management, security management, hospitality management, pest control operations and medical conference events management

Hands-on leader with open management style and effective at creating a team environment

Profit Centre Operations ~ Healthcare Operations ~ Strategic Planning ~ Hospital Management ~ Business Development ~ Revenue Growth ~ Facilities Management ~ Administration ~ Budgeting/ Forecasting ~ Resource Management ~ Statutory Compliances ~ Operations Management ~ Vendor Management ~ Health/ Hygiene ~ Organizational Growth ~ Housekeeping ~ Relationship Management ~

PROFESSIONAL EXPERIENCE

At present working as BRANCH MANAGER –E-Meditek insurance TPA ltd -Chennai from October -2017

R. A. RAMACHANDRAN DIABETES HOSPITAL @ GUINDY JAN2014-JAN2016.

GENERAL MANAGER.

Responsible for overall hospital operations, P & L and revenue management while spearheading a team for handling the entire gamut of activities related to the vision, values and strategy.

Strategizing and implementing long term business goals to ensure maximum profitability and patient satisfaction in line with organizational objectives.

Maintaining working relationships with directors and physicians and providing and articulating a vision for the medical facility that aligns operational activities with organizational goals and values.

Conducting investigation and resolution of patient complaints and care concerns by interacting and collaborating with various clinical departments (physicians and administrators) to achieve swift resolution.

Judiciously participating in quality assurance programs and creating and implementing corrective action as needed as a result of internal or external quality assurance, Medicare, or other governing agencies.

Maintaining appropriate documentation while ensuring precision, accuracy and compliance, dealing sympathetically with sensitive circumstances.

Efficiently liaising with medical advisory council and its sub committees to conceptualize and implement measures for healthcare services.

Striving to put across the brand message effectively by planning & carrying out the right brand communiqué and independently conceptualizing and implementing sales promotional activities as a part of market development.

VASAN EYE CARE HOSPITALS GROUP DEC 2011 – JUN 2013

Senior General Manager – Operations

Shared the best practices, recognizing and capitalizing on size, scale and capabilities and continuously seeks opportunities for cost restructuring to improve financial performance.

Involved in processes improvements, documentation, business control checks, audits and monitored statutory compliance areas.

Reviewed existing systems & procedures and designed internal controls/quality audit checks for various operational areas to achieve higher operational efficiency, resource rationalization and cost reduction.

Set and fine-tuned an excellent operational base which is ratified by a very high client retention ratio, focused on productivity and operational efficiency translating into cost savings and bottom line improvement.

HIGH LIGHTS/ ACHIVEMNETS:

Empanelled with Potential corporate for utilizing hospital services.

Awareness programs at corporate and among public to increase the visibility

Mou signed with major PSUs and Govt sector organization

Empanelled with major TPAs ( private & govt)

An outstanding receivables amount of Rs 15crs had been recovered from TPAs/ Clients.

Held additional responsibility of Liaison & empanelling with all TPAs ( PAN INDIA )

Responsible for generating referrals by grooming marketing teams.

Have been responsible expanding marketing horizon.

Before the TPA/ corporate sales was 55 Crs and make it 85 Crs .

Handling both referral and corporate marketing activities.

RG STONE UROLOGY &LAPAROSCOPY HOSPITAL, CHENNAI MAY 2010 – NOV 2011

General Manager – Administration & Operations

Managed the overall administrative functions and coordinating with the Doctors and Consultants on daily basis note their requirements, coordinating with new consultants for their timings.

Interfaced with all the consultants & staff and supervise pharmacy including stocking, indenting and liaison with stockiest for the purchasing of materials for the hospital.

Prepared and followed the check lists, ensuring maintenance & AMCs of medical equipment, instruments & other admin office materials like system, printers & A/Cs etc.

Ensured smooth operations of the hospital at all times and maintaining proper decorum & discipline by implementing & modifying the policies & procedures.

GOOD HEALTH PLAN LTD., CHENNAI May2006 – APR 2010

Branch Manager - Operations & Administration

Oversaw entire gamut of operations of Madurai & Coimbatore Branches as well as ensured smooth functioning of the regional office at Chennai.

Conceptualized and designed innovative strategies for administrative supervision of the officials and their productivity while assisting the Management in providing supervision of staff.

Oversaw all administrative matters and ensuring proper implementation of administrative policies and providing necessary support to the management in terms of administration.

Conducted online investigations amongst the networked hospitals for verifying the appropriateness of the policy holders’ medical management and coordinated with insurance authorities for business tie-ups.

Managed Benefit Insurance Scheme of employees for leading corporates including Servion Global, Technip, Optimus Global Solutions, Thesys Technology, Amrutha University, GKNM Groups and LG Balakrishnan Groups & Karunya Groups.

PAST EXPEREINCE

HEALTH INDIA – BHAICH AND AMOLUK INSURANCE SERVICES PVT LTD, CHENNAI, Branch Manager, May 2002 – Apr 2006

APOLLO HOSPITALS, CHENNAI / MADURAI (ISO 9002), Senior Manager - Healthcare Services, Sep 1997 – Mar 2002

CRITICARE LABS PVT LTD, CHENNAI, Regional Sales Manager, November 1989 – Aug 1997

SERDIA PHARMACEUTICALS, - MADURAI, Scientific Representative, Apr 1985 – Apr 1989

EDUCATION

Professional MBA, Manonmanaian Sundaranar University, Year

B.Sc. (Biology), Madurai Kamaraj University, 1982

Date of Birth: 15th August, 1962; Languages known: English, Hindi, Telugu, and Malayalam& Tamil

References: Available on request



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