Sign in

Test Cases Customer Service

Alpharetta, Georgia, United States
February 21, 2018

Contact this candidate



E-mail: #404-***-****


Professional Service Leader and ITIL® certified professional with 10+ years of experience in B2C-B2B product and service delivery, development and testing for customers within Mobility (AT&T), Network Security, Threat Management, Data Analytics and Finance. Program Management professional with demonstrated expertise in Agile, Scrum, and Methodologies. Efficaciously guided teams through transition from Waterfall to Agile Methodology.


Experienced in Quality Assurance Analyst & Testing (Manual & Automation), In depth knowledge of SDLC, Testing Methodologies, Telecom Domain & POS.

Proficient in Backend, System, Functional and Regression testing Web Based applications. Capability to understand the design specifications of the Product to be tested and design very complex test cases and visualizes extensive scenarios for Sales force – CRM application.

Facilitated agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance. Experienced in Automated testing using Selenium (Web Driver).

Efficaciously guided teams through transition from Waterfall to Agile Methodology. Responsible for two Agile Scrum teams and one Kanban team.

Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads within ATT.

Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.

Lead the testing team to develop customized macros and test suites to automate tasks in DB running over several networks & platforms, accessing information for different RDMS systems.

Worked with the B2C and B2B product teams and other cross-functional teams. Also, bring innovative ideas that communicate product benefits to customers and internal stakeholders.

Setup for Quality Assurance and formed a central QA organization supporting multiple development projects on Mobile (iOS, Android) & Web services testing REST API, SOAP API

Established Quality Guidelines for project types, implemented them in different ongoing & new projects. Hands-on troubleshooting applications within Tomcat, JBoss or WebSphere

Managed quality metrics, monitor outcomes and develop strategies for addressing any deficiencies, own resolution of localization issues. Generate data-driven insights for improvements, definition and implementation of best practices.

Implemented & Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 4 weeks.


AT&T - Ethernet & Merged (Atlanta, GA)

Mar 2015 - Present

Role: QA Lead (Testing)

Domain: Telecom (Security)

Projects: Threat Manager Release (TMLA) - Cyber Security portfolio is building towards a consolidation effort, which will both deliver next generation features and being leveraging the data lake developed in phase. SWIFT Customer Security Program, Multiple applications are being targeted for a push into the Threat Manager portal & variety of new data sources.


Led teams for over 10+ successful small and large waterfall & agile projects involving VoLTE, BVoIP, virtualization solutions & third-party testing within AT&T's Tech Dev organization.

Instigated End to End testing of Service Assurance, Service delivery, Inventory and Notification systems viz. AOTS, LPP Instar and C-BUS on enhancement (Mainframe testing).

Involved developing and reviewing test cases, implementing testing strategies, automating test cases in fast passed agile environment, test reports & mentoring of other test engineers.

Participated in both Functional testing and Non-functional testing. Involved in the requirements analysis, designing, development, and testing phases of the product.

Supported and Administration of SharePoint servers (MOSS) including authentication issues, site templates, PowerShell, AD user account integration & troubleshooting, custom program.

Executed automation scripts for test case uploads and basic flows, Automated the basic flows of the application for cross browser testing (BDD environment & JavaScript)

Environment & Tools: HPQC, Rally, TDP, JIRA, Java, TDD & BDD Frameworks, Selenium WebDriver, Junit/TestNG, Cucumber/JBehave, Jenkins, SWIFT, SDIT, RDBMS

AT&T U-verse (Atlanta, GA)

Mar 2013 – Feb 2015

Role: UAT (Business)

Domain: Telecom (Uverse)

Projects: AT&T U-verse evolution of Digital TV, Internet and Voice. U-verse Care & Delivery, U-Verse Sales Ops, U-verse Billing systems.


Engineered the Uverse UAT team responsible for plan, coordinate and monitor UAT test,

Coordinated of user acceptance testing of final IT infrastructure and software development deliverables through Mercury HP Quality Center & Information Technology Risk Management.

Tracks critical issues and work diligently to achieve timely resolution; coach team to identify issues before involving leadership when possible.

Troubleshoot major issues directly and work with the team to move towards discovering defects, triaging as needed.

Documented various documents including the Business Requirements Document and the Use Case Specification Documents

Environment & Tools: CRM, OMS, HP QC, Enabler, CRM, SQL, Putty & MS Office, WCAG, ITRM

AT&T Mobility Retail Testing (Noida, UP)

Dec 2010 - Feb 2013

Role: Sr. Software Test Engineer

Domain: Telecom (Retail)

Project: Mobility Testing OPUS – Project, The One Point Universal System (OPUS) is an AT&T web-based system. It provides point of sale, customer service, activation, wire line services, inventory, accounting, DTV and U-verse (VOIP, HSIA and IPTV).


Implemented templates for Test Strategy, Test Plan, Test Case, Defect Report, Periodic and End of Project Reports for both Automation and Performance testing.

Executed various phases of software testing life cycle (Web services testing SOAP UI) Reviewed functional requirement documents, handled testing, debugging and troubleshooting.

Designed test cases and performed manual/automation testing for Retail Mobility Testing.

Cataloguing of Defects in QC, tracking & reviewing them, analysis & report generation. Conduct Monthly Defect Meeting. Reported identified defects through defect management tool (HP QC) while performing manual testing.

Initiated new project assessments, new tools and technology proof of concepts, pre-sales activities-estimation and proposal writing, customer demos and presentations.

Environment & Tools: HP QC, Virtual Source Safe (VSS), SQL, TOAD, UNIX, Putty, QTP/UFT, Selenium WebDriver, Maven, ANT, Jenkins (CI), Junit/TestNG,

Ministry of Corporate Affairs (Delhi. India)

Mar 2006 – Nov 2010

Role: Software Engineer

Domain: Finance (Corporate)

Project: Ministry of Corporate Affairs MCA21 ( is a browser-based application. MCA supports Service Oriented Approach (SOA) in Design & Delivery of Government services.


Created solution for results sharing of test execution between the Quality Center and IT Governance Tool used by different teams in Weyerhaeuser. This solution helped in sharing test execution results between two tools with a click of a button between two different teams.

Created Use Cases, Use Case Diagrams, Activity Diagrams using MS excel for a variety of financing programs.

Participated in both Functional testing and Non-functional testing. Involved in the requirements analysis, designing, development, and testing phases of the product.

Analyzed the database content using SQL statements and Developed SQL queries to test the back-end database functionality

Participated in weekly status meetings, process improvement meetings and Walkthroughs. Analyzed the requests given by client & helping to generate Change Requests.

Establishes expectations and reports execution status updates to PMO and business executives for high priority revenue generating projects.

Environment & Tools: Cross Browser Test, Instant Apps, SQL, Putty


Testing : Manual & Automation Testing (Selenium (Web Driver), Mainframe Testing

Methodologies : Agile (Scrum, Kanban), Waterfall and V-models,

Testing Tool : TDP, Rally, HPQC, Test Director, HP-ALM, WebTrax, Prism, Putty

Data Tool/Database: SQL Developer, TOAD, PL/SQL, MS SQL Server, Oracle 10g/11g,

Web Technologies : XML, HTML & PHP, WCAG `

Scripting Languages: VB Script, Java Script

Telecom Billing : Telegence, Converged Billing, Ordering system (OMS), UNIX servers

Applications : MS Word, MS Excel (Pivot Tables, Macros), MS Power Point, MS Visio

Reporting Too : Crystal Reports, Business Object, JIRA (Zephyr), Sale


Master of Computer Applications (MCA) from UP Technical University, INDIA 2002-2005


11279 Musette Cir Alpharetta, GA 30009


Green Card EAD

Contact this candidate