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Sales Customer Service

Stockbridge, Georgia, United States
February 21, 2018

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Dyantha M. Roland

404-***-**** Atlanta, GA 30349

I possess a strong background in sales and event management, specializing in the Government, Corporate and Association markets for both major and independent hotels. I am seeking a management level position that will give me the opportunity to utilize universal skills, learn and grow with the company.

Accomplished results driven sales director with over three years management experience. Financial budget of $1.6MM in fiscal year 2015-2016. Recognized for professionalism, commitment to excellence, and demonstrated ability to communicate and working with senior management, associates, and customers. Has an excellent interpersonal skill, able to communicate and collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team.


Excellent Strategist - Provide solutions to boost productivity and efficiency across the organization. Quickly identify problem areas and implement effective solutions to meet goals.

Exceptional organizational skills - Consistently recognized by colleagues for exceptional talents in needs analysis and problem resolution in fast-paced environments.

Strong sense of responsibility - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while implementing business solutions to meet a diversity of needs.

Administration and Management - Knowledgeable of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources

Customer Service - Consistently demonstrate responsiveness, strong customer focus, and ability to build good customer relationships


Holiday Inn Northlake

Atlanta, GA

January 2017 – Present

Director of Sales & Marketing

Managing and directing sales managers utilizing extensive cross-sector expertise in the hospitality industry

Identify new sources of growth within a specialized genre

Find ways to cut costs and increase efficiencies using effective marketing strategies

Daily client engagement with the ability to juggle multiple assignments for the various clients

Familiarity with geographic venues and locations

Forecast reporting, Marketing Plan summary and daily interactions with corporate level management; assigned tasks as needed.

Holiday Inn Atlanta airport

Atlanta, GA

June 2013 – October 2016

Business Development Manager

Responsible for the acquisition of new accounts and revenue growth of existing accounts and clients in my assigned geographic territory

Managing sales segment efforts: group, transient, association, corporate and government

Developing strategies for marketing activities using structured team sales methodologies; direct selling

Regular correspondence with clients to assess satisfaction of services and identify any upcoming business opportunities

Kellogg conference hotel

Washington, DC

September 2005 – December 2012

Director of Sales

Managing sales segment efforts: group, transient, association, corporate and government

Responsible for implementing segment sales strategy, achieving segment revenue goals, property goals, and guest/associate satisfaction

Knowledge of forecasting and scheduling, reporting of financial data, operating budgets, P&L statements

Weekly business review meetings with sales team and owner on strategies to increase revenue

Leads all day-to-day activities relating to the sales function, revenue management concepts, maintaining value-based customer relationships

Achieve personal sales goals and recommendations on booking goals of direct reports

Participating in tradeshows, industry organizations to stimulate potential business relationships and client awareness

Implementing incentive rewards program for returning clients

Corporate Sales Manager

Responsible for marketing to external markets in an effort to generate new business and returning clients

Maintained existing clientele and generated new business and contacts for Corporate and Association segments

Determined and secured proper group / meeting space for prospects

Communicated and collaborated with other departments to provide quality service for all groups

Contract and Proposal writing, Prepared reports, goals and ideas on a quarterly basis and remain updated with industry trends; travel


Washington, DC

March 2003 – September 2005

Event Manager

Worked closely with clients to develop meeting needs to include: Set-ups, linens, audio visual, materials, etc.

Weekly Departmental meetings

Up-selling revenue goals

Scheduled and maintained calendars

Generated weekly reports, BEO’s and Banquet checks, client surveys

Creatively worked with Chef to collaborate on special menus to generate revenue


BBA – Strayer University – Hospitality & Tourism Management

United Education Institute – Diploma – Business Administration

McDonough School of Business – Completed Course in Business Management

Certified Wedding Planner – Marriott Corporation

American Sign Language (ASL)

General Studies

Montrose Christian Academy


MS Office, Visual One, Delphi, Choice Advantage, Sales Pro, 75 wpm; 10,000 kps, Hootsuite Certified, IHG RFP


Provided Upon Request

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