Seeking a job as role player to enable all U. S. Military branches personnel familiarize with Middle Eastern cultural, linguistic & geographical landscape insights.
AREAS OF EXPERTISE:
Expert in Business Strategy Development & Management Skills
International Non-Government Organization’s Field Management
Human Resource Department Management
Excellent Customer Care Service Providing
Professional Trainer of Groups of Call Center & Customer Care skills
Bi-Cultural, Bi-Lingual Advisor skills
2009-2011 Master’s Degree in Business Administration (BA)
Lebanon/France University (LFU), Erbil, Kurdistan/Iraq
1989-1993 B.S. Degree in Science
University of Salahaddin, College of Science, Department of Biology, Erbil/Iraq
Company Name: Sharp Hospital, Chula Vista, CA 91911
Address: Medical Center Drive, Chula Vista, CA 91911
Job Title: Volunteer Employee
Responsibilities: Part time work volunteering to help & provide assistance to health care workers at intensive care department, pharmacy and blood lab.
JUL 2014-MAR 2017
Company Name: Al-Jumhuryia Hospital, Medical Laboratory
Address: 60th Street, Erbil/Iraq
Job Title: Biologist
Responsibilities: Draw and analyze blood and urine and prepare reports to doctor’s offices.
MAY 2008-JUL 2014
Company Name: Newroz Telecom Company
Address: Karezan Street, Ainkawa Quarter, Erbil, Kurdistan/Iraq
Job Title: Commercial Support Manager (Head of Call Center &Customer Care)
Responsibilities: Company covered Kurdistan Region/Iraq and offering voice and data solution including to (landlines, ADSL, CDMA voice, EVDO wireless internet and many other
solutions). My responsibilities are commercial support through creation of commercial plans,
assist in the analysis and development of new pricing structures and promotions. I gave
training courses to commercial department employees, coordinating between different
departments and heading call center, Maintenance and customer service departments.
In addition of that, I conduct analysis of quality of call center and managing of the questionnaire on
Customer’s opinions are part of projects lies within my responsibility.
JUL 2007-MAY 2008
Company Name: Coca Cola Company, Erbil Branch
Address: Kawrgosk town, Erbil, Kurdistan/Iraq
Job Title: Quality Assurance Supervisor
Responsibilities: Insure the product quality’s compliance with Coca Cola’s production standards, and in
Compliance with local and international health and safety codes, rules and regulations.
APR 2005-JUL 2007
Company Name: Washington International Incorporation (WII American Company)
Address: Ainkawa Quarter, Erbil, Kurdistan/Iraq
Job Title: Safety Inspector, Bi-Cultural Bi-Lingual Advisor
Responsibilities: I have worked as a safety inspector and trainer for the projects of construction new Sub-Stations, Transmission Line projects (Over Head Lines), and Under Ground Cable projects
(Zanko Sub-Station, Debega Sub-Station, Khanzad Sub-Station, Khoshnaw S/S, Under
Ground Cable between Zanko S/S to Erbil Northern S/S, Under Ground Cable Debega
S/S to Azadi S/S, Transmission over Head Line 132 KV Khanzad S/S to Salahaddin S/S
And Shaqlawa S/S to Khoshnaw S/S .Monitoring the safety implementation of the
Sub-Contractors and writing the daily reports concerning project safety issues which are given
To department director. This project executed according to the Contract with US Army
Corps of Engineers (USACE).
AUG 2003-APR 2005
Company Name: KEC (Indian Company) International LTD, Iraq
Address: Ainkawa Quarter, Erbil, Kurdistan/Iraq
Job Title: Human Resource (HR) Supervisor
Responsibilities: As a HR supervisor, my duties included recruitment & providence of qualified personnel to
each department within the structure of the company, based on the specified qualifications,
Determined by each department. My job covered the entire region where the company was
MAR 1996-AUG 2003
Company Name: Zhiar Office (Self owned)
Address: City Center, Erbil, Kurdistan/Iraq
Job Title: Supplier
Responsibilities: Import foreign made electrical appliance, accessories, and computer hardware and supply
Different companies, and government offices, private sectors and individuals with computer
And other electrical parts.
FEB 1995-MAR 1996
Company Name: Save The Children’s Fund (SCF), a British Based NGO
Address: Shaqlawa Quarter, Erbil, Kurdistan/Iraq
Job Title: Field Officer (Project Monitoring Team)
Responsibilities: Facilitator of villagers’ women education the main responsibilities were: Reporting to the
section Leader under the overall responsibility of the team leader, Facilitator is primarily responsible for educating villager women to how keep their children clean, good feeding and healthy.
MAY 1993-FEB 1995
Company Name: (KSRO) Kurdistan Shelters Reconstruction Organization
Address: 60 Street, Tayrawa Quarter, Erbil, Kurdistan/Iraq
Job Title: Engineering Technician
Responsibilities: Conducting field supervision of assistance programs to locally displaced villagers in the
Rural areas of Kurdistan, identify contingency situations, and determine the type of immediate needs to be provided. Participate in the overall supervision of building shelters, clinics, and schools to them.
a)Speak, Read and Write in three languages fluently (Kurdish, Arabic, and English)
b)Microsoft Office Programs
c)First Aid and CPR
References Available Upon Request