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Customer Service Manager

Los Angeles, California, United States
February 20, 2018

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Natsuko Hamada

**** *. **** ****** 323-***-****

Los Angeles, CA 90028


Seeking a position that will utilize my knowledge, experience. Bilingual Japanese and English skills. Detail oriented, self-motivate and quick learner.


California State University, Los Angeles, (Master of Business Administrative) 2016 California State University, Los Angeles - B.S. Business Administration, 2013 Specialized Marketing Management

UCLA Extension Certificate (Business Marketing), Los Angeles 2007 Hosei University (Japanese history literature)

Employment Experience

Wans Project S&T 2017

• Answering and directing phone calls

• Organizing and scheduling appointments

• Planning meetings and taking detailed minutes

• Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents

• Sort incoming mail, faxes, and courier deliveries for distribution

• Prepare and send outgoing faxes, mail, and courier parcels

• Forward incoming general e-mails to the appropriate staff member

• Forward voice mail from the general mailbox to the appropriate staff member

• Purchase, receive and store the office supplies ensuring that basic supplies are always available

• Code and file material according to the established procedures

• Update and ensure the accuracy of the organization's databases

• Back-up electronic files using proper procedures

• Provide secretarial and administrative support to management and other staff

• Make travel, meeting and other arrangements for staff

• Coordinate the maintenance of office equipment

Kiyodou System (Los Angeles) Instructor 2014-2015 September

• Responsible for teaching culture

• Record student progress and attendance

• Provide one-on-one assistance and instruction for student Performing below minimum academic achievement levels Japan Telecom (Torrance) - Marketing 2013 Dcember-2014

• Responsible for trouble -shooting customers complaints

• Supervised six full time employee

• Scheduled appointments

• Customer service management

• Developed marketing programs for a variety of business-to-business clients. Natsuko Beauty Company – Manager 1990-2003

• Promoted to Manager Position to recruit and train

• Evaluated in-depth company finance, sales and operations.

• Responsible for trouble- shooting customers complaints

• Supervised six full-time employees

• Customer service Management

• Handled all accounting tasks (A/P, A/R and Invoiced)

• Handled purchasing, negotiation, complaints and hire/trained new staff

• Provided information and sales on all beauty care products (hair, esthetic, make-up items)

• Built a Seles and operations include handle advertising constantly

• Managed all aspects of client engaged including marketing and executive-level mapping

• Provided skin care, make-up and hairstyle

• Sold cosmetic product, skin care, make-up and hair care

• Provided skin care, make-up and hairstyle

Nissan Motors – Marketing and Sales 1988-1990

• In charge of day-to-day operations

• Responsible for all marketing promotions to increase business

• Coordinated inventory and set up displays

• Achieve promotion and events

Christian Dior - Sales manager 1985-1988

• Inventory adjustment

• Customer care including advice skin care and make-up Computer Skills

• MS Office (Excel, power Point, word, Access and Outlook),

• Internet Research

Natsuko Hamda Page 2 323-***-****


• California State license (Esthetic)

• Esthetic diploma (Japan)

• Professional tea ceremony license

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