Jackelyn I. Jovel

**** ***** **. ***** ****, CA 90621 714-***-**** ac4jsl@r.postjobfree.com

ACCOMPLISHMENTS:

oExtensive knowledge of Microsoft Office Suite including: Word, Excel, and PowerPoint

oParticipate and lead projects and initiatives as requested.

oExcellent verbal and written communication skills.

oAbility to prioritize tasks according to urgency and be proactive while acting as a resource to others.

oAbility to coordinate multiple tasks and distribute complex work within a specified department.

oAbility to multi-task to ensures all requests and questions are taken care of with a higher level of accuracy

oAbility to navigate multiple computer systems, applications, and utilize search tools to find information

WORK EXPERIENCE:

Disneyland Resort Anaheim, CA City, CA

Store Operations 7/2010 - Present

oSupport daily operations of Disneyland Resort by handling transactions and answer guest inquiries.

oMaintain routine processing, record keeping reports, and sharing of intricate information.

oDemonstrate excellent customer service at all points of contact to internal and external customers to service their needs.

oTrained at Mlle Antoinette’s Parfumerie, an LVMH fragrance boutique.

oServe as a liaison between Disneyland Resort and guests to resolve disputed matters

oResearch product information to resolve complex problems and inquiries.

oEnsure compliance with all internal controls and established policies and procedures

oPerform transactions and reporting as assigned

oAchieve aggressive sales goals and quotas by effectively communicating ideas and suggestions with guests.

oUse strong analytical skills and attention to detail to reduce risk and ensure compliance.

Illuminations Anaheim, CA

Sales Associate 3/2008 - 4/2009

oEnsured accuracy and timeliness the sales activities of the store

oGuaranteed that efficient customer service was provided

oMonitored and followed by policies, processes, and procedures

oOrganized and arranged merchandise to visually attract and to appeal to guests.

oExceeded guest expectations by asking questions to determine their needs to engage them with product knowledge.

oSuggestively sold additional items that guest may not have anticipated they will need.

EDUCATION:

Fullerton College Fullerton, CA City, CA

Associates Degree - Sociology Graduated 5/2014

Contact this candidate