Torla Mccord

Sales and Customer Service Professional

Experience:

Account Executive May2017 - Current

HR Companies LLC. Alpharetta, GA

Fostered the day-to-day operations for all client accounts. This ranged from 4-10 accounts at one time. Recruited to spearhead all outside sales and marketing for this temporary and temp to perm employment agency. Catapulted sales and increased account volume by 50% developing strong alliances with key employers Generated sales through extensive prospecting, networking and referral development.

Sales Manager Playground Equipment November2016 - May2017

Great Outdoors Play Systems Canton, GA

Converted potential customers into sales with over 35% increase from previous year. Accomplished by staying informed on competitors pricing and sales tactics cross selling and by maximizing the features and benefits of the products to the customers. Captured sales by conveying an urgency in customer selections based on sale deadlines. Maintained all records in proprietary software. Negotiated terms and processed payments.

Outside Sales Associate Business & residential January2016 - October 2016 ADT Alarm Systems Inc. West Palm Beach, FL

Entrepreneurial lead generation to the small business and residential sales market. Drove sales pipeline by actively networking, use of social media, trade shows, referrals and traditional marketing through utilization of consumer brand awareness. Delivered sales presentation and proposal to prospects. Exceeded sales quotas by over 20% consistently within the established timelines. Maintained customer retention through steady information of new products being developed and entering the ADT market.

Small Business Owner March 2011 – Jul 2016

Apex Services West Palm Beach, FL

As an entrepreneur I implemented a business plan to achieve steady growth of a minimum of 3-5 customers within the 1st yr. I accomplished this goal as well as hired an additional employee for the business. Part of building the small business included but not limited to creative sales, work performance, financing, inventory customer retention and customer relationship management. This was all implemented and achieved in a very strong competitive market.

Business-to-business Sales Associate & 4-40 CSR November 2014 - January2016

Insurance Express West Palm Beach, FL

Insurance/customer service agent who was driven to exceed sales goals and build a solid pipeline. Provided homeowner quotes for new and existing customers, over the phone utilizing a proprietary Rater system software. Promoted agency products, expanded my conversion rate by upselling existing customers policies to meet the new state requirements. Prepared the necessary paperwork, to process the sales and renewals, and collected payments.

Office Manager September 2014– April 2014

Assembler Enterprises Boynton Beach, FL

Handled the general office duties for a small construction company. Dealt with contractor invoicing, payment collection, past due notices, proposals, ran errands, and limited bookkeeping.

Customer Service Manager October 2008 - February 2011

Canadian Drug Outlet Jupiter, FL

Facilitated the day to day operations of the office; creation and management of customer profiles; sales; product/shipping resolution and logistics; managing customer charge-backs and billing; managing vendor relations; keeping abreast of current competitors pricing.

Education

AS in Business Administration December 2014

Indian River State College Stuart, FL

Technical Certificates

Indian River State College Stuart, FL December 2014

Business Specialist

Human Resource Administrator

Marketing Operations

Business Operations

Business Management

Entrepreneurship