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Customer Service Administrative Assistant

Fayetteville, North Carolina, United States
February 20, 2018

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**** ********** *****, ************, ** 28304

910-***-**** /


Administrative Assistant who has 20+ years’ experience with customer service, answering a high volume of incoming calls while handling in-person inquiries from clients, customers and colleagues. Flexible and hardworking with the drive to succeed.


•Microsoft Office Proficiency

•Dedicated Team Player

•Excel Spreadsheets


•Meticulous Attention to Detail

• Dependable


•Professional and Mature


10/2017 to Currently Office Administrator (Part-Time)

Pine Top Lawn Care – Fayetteville, NC

Conduct all office tasks to include: creating invoices,

Accounts Receivables, Accounts Payables, all various office duties (copying, filing, etc.), keep all employee records up to date, track payroll for all employees, utilize QuickBooks Desktop Edition w/ Payroll, and

03/2017 to 09/2017 Operations Support Specialist (Procurement/Purchasing)

Tri City of Fayetteville – Fayetteville, NC

Purchased all needed materials for upcoming jobs from various vendors. Created multiple Excel spreadsheets to track purchase orders. Received materials and entered data pertaining to all purchases. Completed monthly audit for all company issued P-cards. Completed all necessary paperwork for jobs needing special order materials.

09/2016 to 02/2017 Office Administrator

Trip’s Construction – Wilmington, NC

Conducted all office business for the company, created invoices,

Accounts receivables, accounts payables, kept all employee records up to date, prepared 1099’s, all various office duties (copying, filing, etc.), utilized QuickBooks Pro Contractors Edition.

11/2016 to 12/2017 Call Center Representative

Never Stop Select Services – Wilmington, NC

Attempted to sell newspaper subscriptions for Paper companies across the country. Provided accurate and appropriate information in response to customer responses. Demonstrated mastery of customer service call script within specified time.


5564 Pepperbush Drive, Fay., NC 28304/910-***-****/

02/2013 to 05/2017 Owner/Operator - Sole Proprietor

KNJ Cleaning – Fayetteville, NC & Surrounding Areas

Cleaned occupied residential homes, move out out’s, move in’s, had a few commercial accounts cleaning office buildings after normal business hours.

06/2006 to 10/2011 Administrative Assistant

Fire-X Corporation Inc. – Richmond, VA

Greeted customers, answered multi-line switchboard, & scheduled appointments for clients. Prepared the Sales' Department’s letters from notes. Prepared all COI's. Dispatched service calls for the Standard Products Department. Made copies, sent faxes, and handled incoming and outgoing correspondence for all departments.

06/2003 to 04/2006 Medical Assistant

Mid-Atlantic Spine Specialist – Richmond, VA

Triaged patients and obtained H&P's. Assisted physicians in patient examines, helped with injections and suture removals. Participated in unit based Quality Assurance Program. ICD-9 coding & CPT coding. Ensured HIPPA compliance. Phoned in patient prescriptions and made all necessary documentation in charts. Worked the front desk checking patients in and out. Scheduled appointments.

01/1998 to 04/2002 Call Center Representative

Martin Call Center – Richmond, VA

Collected customer feedback. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specifies time frames. Built customer loyalty by placing follow- up calls for customers who reported product issues.

Technical School: Medical Careers Institute – Richmond, VA

**Medical Assistant Program**

Graduated with Honors GPA 3.8 (2003)

Proficient In: Microsoft (Word, Excel, PowerPoint, Outlook)

QuickBooks Pro Contractor’s Edition

Oracle (iProc Purchasing & Receiving)

References upon request

Any time lapses will be thoroughly explained upon request

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