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Customer Service Manager

San Francisco, California, United States
February 20, 2018

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Michelle Gage-Kelley

**** ********* ******

San Francisco, CA 94124

Cell Phone: 415-***-**** email:


To utilize my business and professional skills in a Management position.


Experience with:

• Microsoft Office, Yardi

• Pilera

• Jenark

• Internet Experience

• Excellent Customer Service

• Detail oriented and excellent time management skills

• Deposit checks electronically

• Ability to reconcile and provide various types of reports

• Proficient in assisting with audits /Annual Budgets/Coding Billing


2017-Present: Administrator, Eugene Burger Management Corporation

Manage all service request for all properties

Code all billings

Budget Preparation Annually

Attend all Board Meeting and co-manage all properties as needed

2009-3/2017 Portfolio Manager, CitiScape Property Management Group

Manage as much as 9 properties

Coordinate soft story retrofit

Maintain up keep of all properties

Negotiate proposals for various types of jobs

Code all billings


Audits finances

Budget preparation annually

All duties with running daily operations of properties i.e. violations, Board and

Membership meetings

2006-2009 Property Assistant, ROK Properties / The Rosenberg Company- Job Closing

Responsible for all work orders (Maintenance) request from tenants

Reconcile completed work orders

Payroll time sheets for engineers

Update insurance certificates tenant/vendors

Data Entry for Accounts Payable

Bank Deposits

Monthly financial reports and distribution

All property assistant duties as requested.

1998-2006 Sr. IT Specialist, Walden House

Responsible for all data collection, entry and reports production in various databases. Reconcile database information, coordinate work flow and meet all deadlines.

1990-1998 Concession Stand Manager, Bay Meadows Race Course

Perform all related duties to keep concession stand operating. Order, cook, as well as account for cash flow. Responsible for customer service and all duties related.

1986-1992 Office Manager, Nubian Company

Supervise and control the affairs of the company and the activities of the office. Organize and coordinate all construction and permit activity pertaining to development and parcels of land. Perform all duties incidents to the office of the President.

1980-1986 Control Coordinator, San Francisco Housing Authority

Supervised the personnel and activities of staff control sections, supporting a medium electronic data processors operation, coordinated the work flow, deadlines and other procedural controls with programmers. Acted as an expeditor, reviewed, evaluated and verified the work of all assigned control personnel.

1978-1980 Analyst, Callan Associates (Pension fund consulting firm)

Prepared quarterly pension fund portfolio audits for various types of companies. Provided computer input and utilized printouts to audit daily assets, performance, check reconciliation’s and daily cash balances.


B.A. Economics

Minor – Business

University of San Francisco

CACM Designation

References available upon request.

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