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Customer Service Office Assistant

Location:
Pittsburgh, Pennsylvania, United States
Posted:
February 20, 2018

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Resume:

TAMIKA

JONES

**** ****** ******, **********, ** 15132 (C) 609-***-**** ac4jpo@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with customers. Self-motivated with exceptional communication and people skills.

SKILLS

Exceptional communication skills Multi-line phone talent

MS Windows proficient Medical terminology knowledge

Quick learner Strong client relations

Excellent leadership skills Ability to work well independently and

with multidisciplinary team

WORK HISTORY

AUGUST 2016-JUNE 2017

Cashier Borgata Atlantic City, NJ

currency exchanges

redeeming coins

redeeming chips

paying jackpots

issuing and paying down slot markers

front money deposits and withdrawals

safekeeping deposits and withdrawals

Title 31 duties as needed

AUGUST 2013-JULY 2016

Lead Cashier Maryland Live! Casino Hanover, MD

Issuing jackpot checks

Buying and selling chips

Currency exchanges

Issuing and paying slot markers

Front money deposits and withdrawals

Safekeeping deposits and withdrawals

Issuing and returning banks for poker carts

Issuing banks for cashiers/Verifying banks at end of shift

Balancing marker and poker banks

Performing large transactions with minimal to no supervision

Title 31 transactions as needed

MARCH 2012-JANUARY 2013

Office Assistant Middle Township Department of Public Works Cape May Court House, NJ

Answering phones

Preparing documents for presentations

Creating Spreadsheets

Sending and receiving faxes

Making copies

Maintaining office supplies Interoffice mail

MARCH 2006-DECEMBER 2006

Intake Specialist South Jersey AIDS Alliance Wildwood, New Jersey

Forwarding calls to Social Workers

Assisting clients with food bank

Processing paperwork for healthcare services

Scheduling appointments Maintaining confidentiality

JANUARY 2005-DECEMBER 2005

Front- End Supervisor Michael's Arts and Crafts Rio Grande, NJ

Trained new employees in cashier computer systems

Informed superiors of progress and problems

Assigned employee breaks

Implemented new company policies

Priced merchandise, stocked shelves and took inventory of supplies.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer

satisfaction.

EDUCATION

1999

High School Diploma: Middle Township High School, 300 East Atlantic Avenue Cape May Court House, NJ 08210

N/A

No Degree Obtained: Social Sciences

Atlantic Cape Community College, 341 Court House-South Dennis Road Cape May Court

House, NJ



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