Serena Jenkins
McKinney, Tx **071
August 2015 to present: Took time off to care for elderly Mother.
Contracted thru Aerotek Employment Services
Transamerica Insurance Services, Plano, TX May 2014 – August 2015
Premiums And Disbursements Specialist
Reinstated delinquent policies
Changed billing mode, draw date and type of payment for insurance policies
Licensing Specialist
Renew agent licenses so they can continue business for the individual divisions.
Terminate agent licenses that are no longer working for company.
Update agent information in database.
Contracted thru Aerotek Employment Services
Ecova, Richardson, TX May 2014 – August 2014
Cared for my nieces November 2012 – May 2014
Data Entry Clerk
Entered invoices into server in priority assigned by analyst
Accurately processed a minimum of 200 invoices per day
Printed audit report and verified accuracy and correctness of batches
Researched and corrected errors before submitting tracking sheet to supervisor
Connolly Consulting, Frisco, TX August 2012 – November 2012
Cared for my nieces. September 2011 – August 2012
Insurance Verifier
Verified eligibility of Medicare
Placed outbound calls to Coordination of Benefits
Verified coverage of Medicare beneficiaries in order to refer to audit specialist
Entered and updated data in Excel spreadsheets
Verified medical leaves through employer and insurance benefits
Torchmark Corporation, McKinney, TX August 2008 – September 2011
Customer Service Representative
Provided customer service for United American, Globe Life, and American Income
Maintained heavy phone contact with policyholders, providers, and interested third parties
Processed policyholder requests from correspondence, phone calls, and emails
Reviewed and maintained new and revised procedures regarding policy information
Met department standards for number of calls, average handle, and time management
Money in A Flash, Monroe, LA February 2007 – May 2008
Assistant Manager
Prepared daily and monthly reporting
Prepared loan applications and approved/disapproved customers based on credit
Sent loan solicitation letters and collected on payments for loans
Chase Manhattan Mortgage, Monroe, LA January 2001 – September 2004
Contracted thru Manpower Employment Agency
Claims Specialist
Processed insurance claims and disbursed checks to homeowners for property damage.
Corresponded with title companies to obtain legal description information
Prepared documents to be imaged onto computer
Processed insurance claims and checks for property damage
Skills:
Proven written and verbal communication skills in English
Proven ability to organize personal work priorities
Solid knowhow of general office procedures
Demonstrated ability to work independently and as part of a team
Able to type at least 50 WPM
Excellent organizational skills
Expert in handling office equipment including copiers and fax machines
Internet savvy with a proven expertise in using MS Office applications
Excellent Customer Service Skills
Education:
Ouachita Parish High School
Collin County Community College
Health Sciences:
Medical Billing and Coding