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Customer Service Representative

McKinney, Texas, United States
February 20, 2018

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Serena Jenkins

**** ******** ***

McKinney, Tx **071


August 2015 to present: Took time off to care for elderly Mother.

Contracted thru Aerotek Employment Services

Transamerica Insurance Services, Plano, TX May 2014 – August 2015

Premiums And Disbursements Specialist

Reinstated delinquent policies

Changed billing mode, draw date and type of payment for insurance policies

Licensing Specialist

Renew agent licenses so they can continue business for the individual divisions.

Terminate agent licenses that are no longer working for company.

Update agent information in database.

Contracted thru Aerotek Employment Services

Ecova, Richardson, TX May 2014 – August 2014

Cared for my nieces November 2012 – May 2014

Data Entry Clerk

Entered invoices into server in priority assigned by analyst

Accurately processed a minimum of 200 invoices per day

Printed audit report and verified accuracy and correctness of batches

Researched and corrected errors before submitting tracking sheet to supervisor

Connolly Consulting, Frisco, TX August 2012 – November 2012

Cared for my nieces. September 2011 – August 2012

Insurance Verifier

Verified eligibility of Medicare

Placed outbound calls to Coordination of Benefits

Verified coverage of Medicare beneficiaries in order to refer to audit specialist

Entered and updated data in Excel spreadsheets

Verified medical leaves through employer and insurance benefits

Torchmark Corporation, McKinney, TX August 2008 – September 2011

Customer Service Representative

Provided customer service for United American, Globe Life, and American Income

Maintained heavy phone contact with policyholders, providers, and interested third parties

Processed policyholder requests from correspondence, phone calls, and emails

Reviewed and maintained new and revised procedures regarding policy information

Met department standards for number of calls, average handle, and time management

Money in A Flash, Monroe, LA February 2007 – May 2008

Assistant Manager

Prepared daily and monthly reporting

Prepared loan applications and approved/disapproved customers based on credit

Sent loan solicitation letters and collected on payments for loans

Chase Manhattan Mortgage, Monroe, LA January 2001 – September 2004

Contracted thru Manpower Employment Agency

Claims Specialist

Processed insurance claims and disbursed checks to homeowners for property damage.

Corresponded with title companies to obtain legal description information

Prepared documents to be imaged onto computer

Processed insurance claims and checks for property damage


Proven written and verbal communication skills in English

Proven ability to organize personal work priorities

Solid knowhow of general office procedures

Demonstrated ability to work independently and as part of a team

Able to type at least 50 WPM

Excellent organizational skills

Expert in handling office equipment including copiers and fax machines

Internet savvy with a proven expertise in using MS Office applications

Excellent Customer Service Skills


Ouachita Parish High School

Collin County Community College

Health Sciences:

Medical Billing and Coding

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