Resume

Sign in

Manager Sales

Location:
Houston, Texas, United States
Posted:
February 20, 2018

Contact this candidate

CHARLES H. CHAPMAN II.

**** ******** ****** **** *******, Texas 77041. Cell: 832-***-****

OBJECTIVE

Seeking a challenging position where my demonstrated abilities in the financial, marketing and sales industry can be enhanced in a challenging environment. I am a proven determined, self-starter who has the ability to work at all levels in a team environment.

Obtained Skills:

Leadership

Team Building

Mentoring

Customer Relations

Financial Services Administrator

Product Brand Ambassador

Marketing

Strong Sales Experience

Problem Solver

Independent Worker

WORK EXPERIENCE

October 2014 – January 2017 International House of Stogies

General Manager

Oversee the daily operation of the store for opening to close

Maintain pricing of products and promotions

Interacts with Production, Distribution, Marketing Sales and customers to communicate product information

Serve as the Subject Matter Expert of International House of Stogies products and services

Responsible for the upkeep of social media pages

Maintain, evaluate and conduct reviews of invoices and existing/new membership information

Advertise, host and facilitate product events at the shop and other venues as requested

Maintain and build customer relationships with new and existing clients

Ensure that routine administrative functions are completed in a timely and efficient manner

Promptly responds to emails, telephone and in person inquiries about products

Prepare ad hoc reports and final sale numbers to management as requested

Responsible for serving as the Brand Ambassador for the company

Work independently and effectively to meet stringent deadlines

Maintain records, files and reports

Courteously handle customer issues and questions

Performed other duties as required to achieve the goals and objectives of the company

January 2013- January 2014 Kafie Cigars LLC

National Brand Ambassador

Responsible for the branding direction for Kafie Cigars

Ensured that Kafie Cigars is effectively and consistently communicated in a positive manner for customers

Maintained, opened and solicited new customers for services

Interacted with media outlets to ensure that Kafie Cigars is represented professionally

Maintained, organized and updated customer sales records and orders

Proactively developed new marketing ideas

Recording and maintaining client preferences for future reference

Tracked and restocked inventory

Relayed customer feedback to management

Trained newly hired ambassadors

Built relationships with management at all levels, customers and the general public

December 2012-July 2014 First Community Bancshares Houston, Texas

Learning and Development Facilitator

Designed and implemented career development-related programs to support professional development to increase organizational performance

Identified the best methods for providing training by developing new curriculum

Provides training in the following settings: classroom, computer laboratories and on-site facilities

Supported First Community Bancshares in retaining and obtaining new effectively skilled employees

Created training manuals, multimedia visual aids and other educational material

Traveled and assisted in opening new banking centers

June 2012- December 2012 Wells Fargo Houston, Texas

Personal Banker

Performed intermediate duties and support related to branch operational activities and financial services

Processed new account transactions

Assisted customers in their selection of various accounts

Cross-sold products and services

Opened, maintained and closed all account types

Performed branch clerical duties

Maintained good customer relations and referred customers to appropriate staff for various services

Knowledgeable of all bank areas to include: vault, safe deposit, processing and DDA Lines of credit

Provided leadership, training and support to less experienced Representatives and other branch staff members

May 2009 - May 2012 J.P Morgan Chase Houston, Texas

Learning and Development Facilitator

Facilitated classes to train bankers on new skills

Advised in the development of new curriculum

Assigned to open and set up new banking centers

Trained bank staff groups of up to 10 to 30 employees

Assisted in testing and implementing new systems for online banking

May 2009- July 2011 J.P. Morgan Chase Houston, Texas

Online Senior Service Specialist

Selected to be on the Empire Division Leadership Council

Cross trained other associates on products and services

Served as a positive team player and assisted the Manager in coaching sessions with the Team

Listened, Graded and Performed calls as requested

Promoted to Team Lead

Resolved Team issues, conflicts and complex accounts as requested

Exceeded productivity and accuracy standards as requested

Online Tier 3 Banker

Assisted Branch Bankers with any online concerns

Consistently in the Top Twenty Five Percent among Telephone Bankers

Assisted Manager with reporting concerns and numbers to Division Manager

Conducted Team Huddles in a team work oriented environment

Knowledgeable of all products and services to provide guidance and training to other bank employees

Showed accountability by leading by example in providing quality service to internal and external customers

Assisted colleagues in achieving their developmental goals and career expirations

Sales and Retention

Promoted to be a part of Phoenix Leadership Council

Provided customers with beneficial financial assistance

Peer Coach for the Sales Skill Set

Trained, retained and recruited employees to understand the mission and goals of the company

Followed up with customers about products and services

October 2006-June 2007 Fila Shoes Houston, Texas

Assistant Manager

Assisted Regional Manager Expansion ideas and needs

Assisted with taking care of financial reporting, banking and consultation for the Region

Helped with the logistical planning for shipment in the Houston region

Assisted with the schedule planning processes

Assisted manager with customer complaints, inquiries and sales questions

Ensured that the store operations were fully operational in the absence of the Manager

Maintained relationships with customers and sales associates

October 2006 – November 2006 Target Houston, Texas

Overnight Stocker

Received and stacked store merchandise

Verified items are listed on purchase orders

Appropriately handled and stored goods and services as needed

Maintained regular inventory counts and kept records of stored goods

Reported discrepancies such as loss and damaged goods

Ensured that the goods are replenished on the sale floor before the opening of the store

August 2005 – July 2006 J. Crew Houston, Texas

Customer Brand Representative

Built new clientele by showing styling options for apparel

Set up appointments with clients to purchase the new inventory

Participated, coordinated and styled clients for special and promotional events

July 2003 – Sept. 2003 Abercrombie & Fitch Houston, Texas

Brand Representative

Brand Spokesman

Modeled new Items each Season

Styled clients and prepared store props for presentation to the public

Marketed clothing to the public

EDUCATION

University of Houston – Downtown Houston, Texas Current

Houston Community College Houston, Texas 8/2007

Texas Southern University Houston, Texas 8/2003 – 5/2005

Cypress Falls High School Houston, Texas Graduated 2003

ORGANIZATIONS

Pre-Law Students Association

Ujima

Christian Gents Organization

United Student Alliance

REFERENCES

Available Upon Request

Computer Skills

Microsoft Word

Microsoft Power Point

Microsoft Excel

Windows Vista

Administrative Tool

Access Manager

Verified by Visa

Verid

Quicken

QuickBooks



Contact this candidate