firstname.lastname@example.org 786-***-**** www.linkedin.com/in/eberthrodriguez
Technology professional with over twenty years experience / Focus troubleshooting Data networks
Oriented to solving problems overdata network and improving network’s performance identifying the requirements and expectations of the client, as well as designing and implementing Cisco network solutions that support the client’s business process.
Cisco Certified Network Associate CCNAR&S valid 2020
Cisco Certified Design Associate CCDA valid 2020
ExamCCNA data center (640-911) DCINC Approved
The Cisco CCNP R&S certification was maintained for ten years, at this moment is invalid
Extensive experience in customer service in financial area, and maintenance of mission critical equipment with the ability to handle sensitive situations, where a high commitment to results is required.
CISCO Network Equipment:
6500 (VSS),7200, 3650, ASR1004, 3945, 2901, ASA5545, 3750, 4710
Protocols: EIGRP, STP, BGP, GLBP.
Monitoring tools: PRTG, WhatsUp Gold (IPSWITCH)
OS: Windows (mcp desktop 2000), Unix, Linux
Additional strengths& attributes:
Internet research skill
Ability to give a receive support and follow up
Free Lance, Miami, US 2017 to 2018
as well as specific task or medium and long-range projects.
Physical installation Offering consulting services on network issues on dimensioning, configuration and implementation independently on racks of networks equipment
Configurations of Switches, Routers and Firewalls
Diagnosis troubleshootingover data networks
Network evaluationsand generation of recommendations
OPENLINK Caracas, Venezuela 2016 to 2017
Create cost estimate to projects and supports sales productivity and collaborates with sales department, analyzing, dimensioning and preparing infrastructure offer with implement and service cost (security and data center) to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
Generate the proposal to renew contracts in a timely manner.
Support staff of service department in the solution of specific problems or implementation of some proposed solution in the company clients.
Use of CISCO portal tools for the generation estimates CISCO Commerce (CCW) and Contract renewal (CSCC) CISCO Service Contract Center and partner self service.
Investigation of the CISCO trends in Security and Data Center to make informative talks to company’s key accounts.
Research within the web CISCO partner portal on solutions to problems reported by clients.
Generation of documentationon the procedures to follow in making quote as reference to pre-sales engineer.
Generation of documentation on the procedures to follow in making assessment of data centers as reference to field engineer.
Research and preparation to present certificate examination assigned.
BANCO EXTERIORCaracas, Venezuela 2009 to 2015
Senior Network Engineer
Provides 2nd and 3rd tier support, dedicated to continuous improvement of the network, design of news solutions for the network, project management by implement newtechnologies, generates reports for TI management, technical presentations, review of vendor proposals, recommendations, proposing and implementing new technologies as technical leader.
Participation in the development of the documentation of disaster recovery procedures for the bank
Design and implementation of data network equipment configuration alternate Data Center
Implementation and monitoring of best practices in the configurations of the equipment that make up the network
Unisys Caracas, Venezuela 1993 to 2009
Network Design Engineer 3 2005 to 2009
Outsourcing service for BANCO EXTERIOR giving support to all networking equipments, monitoring of links of bank’s branches and equipments of the headquarter.
Monitoring (Lan/Wan) network,over 400 nodes and troubleshooting for warranty available.
Installation, Updatand replacement of equipment due to failures or due to technologicalobsolescence.
Generation of weeklyand monthly reports for management.
Customer Infrastructure Representative 1993 to 2005
Field engineer performing troubleshooting by different technologies such as Mainframes Unisys, Server, desktops, printers, ATM, document processors, etc.
Electronic Engineer, Instituto Universitario Politécnico Santiago Marino, Caracas, Venezuela
Industrial Electronic Technician, IUT Región Los Andes, San Cristóbal, Venezuela