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Sales Customer Service

Location:
AZ, United Arab Emirates
Posted:
February 20, 2018

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Resume:

LEENET M. D’SOUZA

Mob : 050-*******

E-mail: ac4jh8@r.postjobfree.com

Secretary – Sales/Admin/ Purchase

Profile Summary

Well presented with exceptional customer service skills, and the ability to provide an effective reception and switchboard service. Experienced in working under pressure in a quick paced fast moving environment. Able to be a integral member of a administrative and clerical team, and can follow instructions and also have a willingness to learn. Currently looking for a suitable position with a progressive company

Strengths

12+ years of progressive work experience

Self motivated, proactive & hardworking

Able to liaise confidently with senior management and customers.

Team oriented with excellent coordination skills

Ability to prioritize workload in a demanding

team environment.

Strong organizational and interpersonal skills

On Husband’s visa

Ability to accurately maintain relevant recording and information systems.

Work Experience

Secretary Apr 2009 – Till date

European Perfumes Works Co. LLC, Sharjah, U.A.E

It is a renowned company for manufacturing and selling range of perfumes and cosmetics across the world with many offices & production plants located at South Africa, India, U.K, U.S.A, Belgium & many other destinations.

Job Role :-

Handling the secretarial issues independently.

Handling the multi-line telephone(PABX) board with at least 25 lines.

Receiving, screening and transferring calls to the relevant staff.

Dealing with queries from the public and customers.

Assisting in the planning, preparation of meetings, and conferences.

Coordinating, arranging and confirming appointments.

Managing the diaries, calendars and their events.

Sending the inquiries and dealing with the suppliers for the proper info / specifications of the product.

Liaising with different international / local suppliers through email, telephone etc… for the samples.

Dealing with the courier day to day and keeping track of the same.

Responsible for all the incoming and outgoing couriers and keeping track of it.

Keeping and maintaining a database for the suppliers for different materials/ ingredients and maintained contacts.

Screening the sales calls ( Retail / Export) and passing on to the concerned person.

Ensuring knowledge of staff movements in and out of organization

Attending the sales calls / purchase calls, queries and guiding the customers / suppliers with the right information about the products / sales /purchase personnel.

Liaising with the sales team and providing them with the proper information.

Preparing the reports and other general correspondence of the sales team.

Distributing incoming emails and faxes accordingly & In charge of outgoing mail.

Responsible for all the DG couriers : coordinating with different courier companies, arranging the reliable & affordable courier to send the DG samples for packing and send it to the relevant destinations accordingly. Follow-up on the same.

Dispatching the couriers on time and keeping a proper follow-up on the same. Maintaining a database for the same.

Responsible to receive and send the samples/ documents to the relevant department/ personnel accordingly.

Maintaining a proper filing system.

Confidently liaising with internal & external suppliers / customers etc…..

Secretary / Receptionist Mar 2006 – Apr 2009

Dubai Development Co.,(Al Mulla Group) Dubai, U.A.E

Dealing in real estate & shareholding business. Belongs to a renowned Al Mulla Group.

Job Role :-

Receiving calls, screening and forwarding to the relevant person.

Arranging couriers and keeping a proper track .

Communicating with International customers.

Keeping track of the contracts of the shareholders and liaising with them about the same.

Maintaining a proper database of the shareholders list, contracts, renewals and expiries.

Providing proper information and guiding them accordingly.

Responsible for all the incoming and outgoing mails, couriers, post etc….

Maintaining a proper filing system.

Preparing and managing correspondence, reports and documents.

Implementing and maintaining office systems

Liaising and fixing up the meetings and arranging for the same.

Preparing the minutes of the meeting, reports etc..

Maintaining a proper filing system for the clients.

Taking care of all the office supplies & equipment.

Secretary / Receptionist July 2003 – Jan 2006

Golden Media International, Dubai, U.A.E

Well-known company for indoor and outdoor Advertising. Mainly in Local and international Airports, Malls, taxis etc….

Job Role:-

Handling the telephone calls, screening calls, and messages etc…

Preparing contracts / invoices for the customers and keeping track of it.

Maintaining a proper database for contracts & invoices for the customers.

Follow-up on the payments & necessary arrangement for collection.

Arranging meetings and taking care of the same.

Screening the sales calls and passing it to concerned person.

Assisting the sales persons with their daily correspondence.

Maintaining the database for all the customers and Daily data entry.

Preparing Agenda and taking down minutes of the meeting and preparing the report.

Managed the Petty cash flow of the department

In charge of receiving, forwarding & sending all couriers to relevant staff & destination.

Responsible for all the mails, faxes etc…

Maintaining proper filing system.

Communicating with customers.

Ordering and maintaining stationery and equipment.

Taking Care of office interiors.

General correspondence, memos etc….

Education

Bachelor of Arts ( Economics, Office Management, Short Hand, Typing) 1990- St. Agnes College, Mangalore

BCA in Computers ( Word, Excel, PowerPoint, Tally, Internet and Email)

Personal Information

Nationality

: Indian

Marital Status

: Married

Visa Status

: Husband’s Visa

Languages

: English, Hindi & Konkani



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