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Customer Service Manager

Greenville, North Carolina, 27858, United States
February 19, 2018

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**** **** **** ***** **********, NC 27858

Phone: (252) ***-**** Email:

Quality Assurance People Management Technical Expertise

Career Summary:

Meticulous technician with 16 years of hands-on experience in a sporting goods, marine warehouse environment. A highly valued partner capable of managing multiple corporate roles with fine attention to detail and organization. Solid record of providing critical operational expertise to leverage growth and achieve efficiency and profitability. Excellent communication and call-to-action skills.

Areas of Expertise:

Operating Leadership Product Handling Order / Inventory Management

Productivity Management Slotting Inventory Quality Control

Safety Committee Co-Chair Fork lift Operation License Return Authorization


OVERTON’S, INC. / CAMPING WORLD, Greenville, North Carolina 2001 – Present

Water sports, marine electronics, boat accessories and more. “Launching Life on the Water since 1976.”

Traffic Analyst May 2013 - Present

Supervise the effective coordination of traffic routing and rate classifications for product shipments.

Ensure orders are processed and forwarded to various departments in a timely and accurate manner and then ship those orders

Supervise processing of claims against carriers for shipping loss/damages.

Contact freight carriers keeping them informed of any issues with their performance or billing practices.

Coordinate with vendors regarding possible transportation cost savings.

Distribution Profiler and Profiling Analyst August 2012 - Present

Utilize sales and replenishment reports to analyze slotting and oversee movements; Assign locations to all new items; Maintenance of multiple warehouse locations

Research and resolve root causes of location / count discrepancies

Conduct operational process audits (including process and handling, stock adjustment reports)

Create reports to demonstrate results to the leadership team

Perform other functions of the operations department including conducting order drops

Shipping Supervisor January 2010 – August 2012

Maintaining profiling tasks while increasing responsibility to a supervisory capacity; Supervised the move of employees and product between multiple warehouse locations

Assisted in slotting increase of inventory to over $35 million (42,000+ SKUs)

Managed warehouse operation monitoring work and safety practices of employees and determining disciplinary action when necessary; Supervision of five (5) employees and six (6) seasonal employees

Monitoring and collaborating with managers regarding outbound freight shipments

Profiling Analyst August 2006 – January 2010

Slotting of over $18 million in inventory (14,000+ SKUs)

Organizing the movement and implementation of several businesses into one facility

Documenting and processing reports pertaining to inventory details

Warranty Coordinator August 2005 – January 2007

Requesting returns authorization from multiple vendors for damaged or defective items

Maintaining relationships with buyers and managers to ensure appropriate handling of product

Reorganizing and restructuring of department for maximum productivity

Lowering defective inventory costs from $196K to $8K in seven (7) months

Supervision of two full-time employees and one seasonal employee

Operations Assistant May 2003 – August 2005

Processing and printing orders five (5) times daily according to schedule

Assisting warehouse management team with data-entry and various other reporting

International Shipping Clerk May 2001 – May 2003

Communicating with numerous freight companies to negotiate shipping costs

Interacting with customer service representatives to ensure that shipments arrive on-time

Shipping Canadian and International orders


Business Administration and General Studies Coursework, Pitt Community College, 2001 – 2008

Business Administration and General Studies Coursework, Carteret Community College, 1997 – 2001


Operating Systems: Windows 7/8/9/10

Expert Experience: Microsoft Office Programs (MS Word, MS Excel, PowerPoint, Outlook)

Software Programs: Pitney Bowes Shipping System, FedEx Shipping, Transportation Insight TMS


Steven Pridgen, Distribution Center Manager 252 ***-****

Overton’s Inc./ Camping World 5398 MLK Jr. Hwy. Greenville, NC 27834

Robert Waldkirch, General Contractor 910 ***-****

Waldkirch and Saunders 2724 Old Wrightsboro Rd. Wilmington, NC 28405

Ted Davis, Shipping Manager 252 ***-****

Overton’s Inc./ Camping World 5398 MLK Jr. Hwy. Greenville, NC 27834

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