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Project Information Systems

Hudsonville, Michigan, 49426, United States
February 19, 2018

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Mary Nader

**** **** ***, *********** ** 616-***-****

Professional Profile

Collaborative, results-driven and detail-oriented individual with more than twenty years of experience in both Healthcare and ERP environments, which included directing the installation and optimization of large-scale information systems, project management, resource management and budgetary allocation. Prepares and establishes staff, software, capital and other budgets conducting long-term forecasts and other standardized tools to coordinate vision and business strategy. Oversees the training and hiring of specialty personnel across diverse departments to provide technical consultation for critical client discrepancies. Achieves consistent recognition for collaborating with multiple departments and successfully planning, designing and implementing information systems that have significantly reduced expenses throughout company.

Areas of Expertise

LEAN Six Sigma

Training & Hiring

ERP& EHR Systems

Agile Methodology

Microsoft Office Tools


PMP Certified

Leadership Management

Process Improvement

Quality Control

Project Management

Change Management

Cerner Millennium EHR

Baan ERP

Professional Experience

Ascension Health St Louis, MISS Sept, 2017 - Present

Vendor Governance & Portfolio Manager

Establish and maintain product governance for Tier 1 & 2 technology vendors.

Provides oversight and structure for the clinical technology vendors to ensure service levels and obligations are achieved.

Partners with Ascension product owners to negotiate vendor contracts, define service level agreements and necessary obligations.

Provides oversight to critical organizational programs as it relates to vendor performance, contracts and SLA’s.

Spectrum Health Grand Rapids, MI 2005 – August, 2017

Project Portfolio Director, Hospital Group Operations

Provides oversight and structure of the hospital group’s project portfolio to allow a strategic view of the projects, project budgets, capital planning, and how they fit into the business objectives and measurement of the project deliverables.

Assist service line executives with establishing one to five-year capital roadmaps, prioritization and sequencing of projects across the hospital delivery system. These roadmaps also include high-level resource requirements and required skillsets.

Established meeting structure, governance model and reporting tools to keep leadership engaged and aware of project / portfolio progress, change management and potential issues and risk.

Manages a team of project managers which has to date delivered on all project commitments for the hospital group portfolio.

Managed Hospital EMR and Clinical Applications Integrations moving Hospitals from Meditech to the Cerner Platform.

Director of Clinical Information Systems

Oversaw the implementation, integration and management of comprehensive technological systems for more than six hospitals. Corresponded with teams of more than sixty staff members to maintain and standardize clinical information systems, regulating cardiovascular, post-acute, long-term, home care and other sectors to ensure cohesion and standard of care for all patients.

Established a centralized level 2 clinical application support structure that allowed clinicians direct access to expert analyst who handled the complex issues and reduced our break-fix / maintenance backlog by over 60%.

Directed extensive five-year financial forecasts, performance analyses and other standardized processes to ensure implementation of proactive and evidence-based strategy development. Extensively researched and reviewed ongoing healthcare trends to identify innovative opportunities to improve patient satisfaction and safety.

Coordinated support and implemented necessary preparations among all relevant information systems for the ICD10 project. Defined strategy and training initiatives for all applicable users and facilitated the training and documentation for more than 1.5K physicians to ensure compliance. Coordinated system-wide updates on all existing databases to accommodate optimizations.

Coordinated numerous technological alterations to maintain compliance with the Patient Protection and Affordable Care Act. Liaised with physician staff, nursing, senior administrators and other associates across diverse departments to ensure efficiency and streamlined implementation. Integrated new measures to successfully achieve Meaningful Use Stage 1 and 2.

Championed the implementation of information solutions project for Women’s Services departments. Directed the installation of new software solutions to streamline physician and nurse documentation, integrating with new EMR to improve cohesion, coordinating fetal monitoring, anesthesia and other critical responsibilities. This was recognized by executive leadership out of 50 projects to receive specialized Synergy Award for contributions to team-focused work environments and the efficient completion of all key deliverables.

Collaborated with staff to identify and synthesize key opportunities to reduce costs and ensure consistent completion of budget targets. Facilitated new hiring and training procedures to strategically reduce expenditures by more than $250K. Coordinated budgets of more than $7MM, conducting extensive monthly analysis to determine proper resource allocation.

Was a key contributor in the creation of a governance structure and process that allowed senior leadership an efficient and effective method to review and assess all project request to determine alignment to the organizational goals and priorities.

Baan Co. Grand Rapids, MI 1994 – 2004

Director of Operations/Customer Support

Coordinated and nurtured successful relationships with global leadership and international partners, strategically identifying best practices and company- wide process improvements. Successfully developed new on-call system with representatives from the Netherlands, India and other territories to ensure 24/7 client support. This significantly reduced departmental expenses and improved client satisfaction.

Coached, trained and mentored 12 customer support managers who oversaw and facilitated responsibilities for the entire ERP suite for all customers in the North America Territory. Coordinating responsibilities with consulting, software development and other critical areas to finalize all customer issues and bring resolution. Reviewed customer discrepancies and evaluated processes to determine opportunities for continuous improvement

Utilized LEAN, Kaizen and other methodologies to identify critical internal processes that foster customer engagement and experience. Collaborated with personnel to develop specialized multi-departmental teams to optimize each client inquiry and improve resolution time. Successfully reduced backlog support issues by more than 50% and increased overall customer satisfaction to 96%

Manager, Center of Expertise

Coached and advised specialized team of eight associates across finance, manufacturing, inventory control and other departments to address complex client implementations. Conducted on-site root-cause analyses, product GAP analysis and other standardized tools to address all problematic implementations.

Liaised with customer representatives from diverse client base to troubleshoot and address critical product issues. Implemented data-driven and evidence-based solutions to mitigate errors and repair customizations, conducting regular follow-ups to ensure customer satisfaction

Senior Product Consultant

Worked as a liaison between development and the user community to insure industry requirements were being incorporated into new products

Managed customer implementation projects and served as lead for the finance, integration applications and Multi-site

Performed Product Gap Analysis for key customers

Key resource for handling customer escalation issues related to implementations and go-lives

Managed and supported customer beta programs when implementing new software releases

Responsible for new product testing, training, and support readiness


Bachelor of Science in Business Administration, Finance

Aquinas College, Grand Rapids, MI

6357 Apio Circle Hudsonville, MI 49426 616-***-****

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