DEBORAH M. DONLICK, SHRM-CP

***A Sandown Road East Hampstead, NH 03826 603-***-**** ac4jbg@r.postjobfree.com

EXECUTIVE SUMMARY

Leadership professional with extensive experience in Employee Relations and Coaching seeking a position in

Human Resources with the opportunity for continual learning, building driven and empowered teams, improve overall employee engagement and open lines of communication within the organization.

CORE COMPETENCIES

Employee Relations Leadership Strategic Analysis & Planning Performance Management Business Acumen

Training & Development Collaboration & Team-Building Compensation & Scheduling Problem Solver

PROFESSIONAL DEVELOPMENT

SHRM-CP Certification Prep Course Southern New Hampshire University – Completed October 2016

SHRM -Member of Society of Human Resource Management since 2016

SHRA – Member of Seacoast Human Resource Association since 2017

Franklin Covey – 4DX, Leading Across Generations, Leadership Development and Situational Leadership

Ken Blanchard – Goal Setting and the Art of Listening

SOFTWARE SKILLS

HRIS, PeopleSoft, Kronos, Skill Soft, Microsoft Word, Excel, PowerPoint, Lotus Notes, Outlook

PROFESSIONAL EXPERIENCE

District Sales/Human Resource Manager, Payless Shoe Source, Manchester, NH 10/2006 – 10/2015

Represented the organization all Sales and Human Resource functions within assigned territory, including recruiting, selection, onboarding, training, promotions, performance management and counseling processes to ensure progressive discipline and consistency, individual development plans, harassment investigations, attending Unemployment hearings, handling complaints and grievances, prepared for Department of Labor audits, FMLA, Worker’s Compensation and Benefits.

Partnered with high performing Managers to develop Individual Development Plans, Succession Planning to fill openings in Region and District.

Modeled the company values and integrity, while driving employee engagement and satisfaction through the vision and mission of the company.

Led day to day activities, involving communication with stores, assigning priorities, establishing sales and payroll budgets, coordinated schedules based on sales forecasts and peak selling season, forecasted staffing Levels, reviewed Policy & Procedures and Associate Compensation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts and Transformational Leadership style were cited as the driving force behind districts employee-retention rate of 89% within an industry where high turnover is the norm.

Coordinator of Learning and Development of all District associates with an 85% completion rate. Facilitated Regional and District meetings, and served as a Training Coordinator for all new District Managers, involving On-Boarding, structured content of the role and e-learning.

Led a team of 120 employees in 32 stores throughout the Greater Boston, New Hampshire and Maine regions, with a volume of $18 million and increased annual sales by 2% and profits by 9%.

Participated and led Special Projects, including: Business Leadership, On-Boarding, HRIS Manager Self Service rollout and Performance Management Process for Multi-Store Managers.

Awarded Team Player of the Year for supporting and assisting peers with change initiatives.

Participated in Line Review Process and involved in product selection and management for the Northern US.

District Sales Manager, GameStop, Inc., Framingham, MA 8/2005 – 10/2006

Represented the organization all Sales and Human Resource functions within assigned territory, including performance management, investigations, hearings, grievances, FMLA, Worker’s Compensation, Benefits and training.

Led day to day activities, assigning priorities and established sales and payroll budgets for each location and responsible for associate compensation.

Managed territory of 19 stores throughout the Massachusetts and Connecticut areas with a volume of $6 million in sales; increasing sales by 4%.

Coordinated Schedules, Staffing Levels, Payroll Budgets, Policy & Procedure review and Associate Compensation based on sales forecasts and peak selling seasons.

Developed succession plans, learning and development and customer service programs, decreasing turnover by 8% and increasing profits by 14%.

Conducted performance reviews and coached with performance management issues and SMART action plans.

Handled day to day Human Resource issues regarding hiring, recruiting, interviewing, on-boarding, terminations, promotions and investigations.

General Manager, Linens N’ Things, Inc., Danvers, MA 8/2004 – 8/2005

Managed daily operations of a $6 million store, reducing shrink by 1.5% and improving profits by 7% in one year. Ensured that visual displays, pricing and weekly advertisement items were located in aisle for the customer and ready to sell.

Responsible for all aspects of talent development, developing a talented team and scheduling within payroll budget while generating 2% sales increase and increasing profits by 3%.

Handled day to day Human Resource issues regarding hiring, recruiting, interviewing, on-boarding, terminations, promotions and investigations.

District Sales Manager, Foot Locker Inc. Lady Division, Nashua, NH 12/1994 – 8/2004

Worked in the divisions of Kinney Shoes, Foot Looker, Champs Sports and Lady/Kids Foot Looker in PA, NJ, FL, NY, MA, NH, RI, ME.

Increased sales by 6%, reduced turnover by 2% and reduced shrink by 2% within the first year in Upstate NY territory of 18 stores.

Promoted to a footwear vendor prominent territory of 22 stores, and $12 million in volume throughout the MA, NH and ME area.

Represented the organization all Sales and Human Resource functions within assigned territory, including performance management, investigations, hearings, grievances, FMLA, Worker’s Compensation, Benefits and training.

Recruited and developed top talent to grow within the field and corporate areas of the organization.

Handled day to day Human Resource issues regarding hiring, recruiting, interviewing, on-boarding, terminations, promotions and investigations.

Chosen from a field of 82 District Managers to receive Award for District Manager of the Year in 2002.

EDUCATION

East Stroudsburg University – Master of Science in Cardiac Rehabilitation, East Stroudsburg, PA

Lock Haven University – Bachelor of Science in Health Sciences, Lock Haven, PA

Lock Haven University – Bachelor of Science in Recreation Management, Lock Haven, PA

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