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Human Resources Recruiter

Charlotte, North Carolina, United States
February 19, 2018

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P.O. Box ******, Charlotte, NC 28247

Home 704-***-****

Results-oriented HR Professional with proven leadership skills. I am experienced as a Talent Acquisition Consultant/ HR Generalist in a Staffing & Corporate enterprise environment. Recognized for improving operational efficiencies, by streamlining processes and increasing service levels. Extensive experience in recruiting, hiring, and building strong partnerships.


Developed and led best practices, so that the site team was able to achieve outstanding compliance results for our Mgmt Audit Review. Results for 2nd qtr were identified by the compliance team as being the best in the country.

Executed effective recruitment strategies and activities to include social media, referrals, active and passive candidate searches, effective sourcing, networking, and traditional recruitment methods.

Acted in an Interim Lead capacity by providing guidance and direction to two Staffing Specialist in the absence of a Staffing Mgr.

Developed and executed key diversity strategies which outperformed regional hiring objectives. Exceeded 10% diverse hiring objective for all hiring classes.

Selected as VOE (Voice of the Employee) Champion for the centralized region, as well as, the Fort Mill Operations site. Worked with other VOE Coordinators to identify areas of improvement, and developed action plans. Interfaced with employees and HR Generalist on employee relations issues, staffing, guidance and development.

Lead Recruiter for our pilot of Internal Work-at-Home initiative>success rate of 500 Agents deployed.


8/2017-11/2017 Guest Claim Services- Sherpa Staffing Solutions Charlotte, NC

Contract Role -Partnering with companies nationwide, to provide financial assistance to their employees during unexpected hardships and disasters. Assessing, sieving, and interviewing applicants to decipher eligibility (High Call Volume).

6/2016-10/16 Senior Talent Acquisition Consultant- GoHealth Charlotte, NC

Contract Recruiter managing the high volume, full cycle recruitment. GoHealth is a leading developer of Web-based sales/ online insurance marketing for the health insurance industry. The company has expanded its call center business to the Carolinas! Project Lead in hiring Talent over a 4 month period to open a new call center.

10/14-10/15 Talent Acquisition Recruiter- TAM- Time Warner Cable Syracuse/Binghamton, NY, Columbus, OH, Louisville, KY, Zanesville, OH, and Kansas City, MO

My current Project is contracting for a great Fortune 500 company, Time Warner Cable. High-volume, full cycle recruiting for Talent in the Northeast, Southeast, and Midwest regions, for the 2nd largest cable company in the US.

Partnering with Leadership to fill challenging positions. Compliance with EEO/AA/OFCCP hiring.

10/11-5/14 Talent Acquisition Consultant- Lowe’s Home Improvement Mooresville, NC

Big Box Retail Talent Acquisition/Responsibilities include high volume- full life cycle recruiting, sourcing and placement of Ecommerce, Internal Audit, Risk Management, Learning & Development and HR candidates.

Resources- (Brass Ring, Linked In, Bullhorn, Boolean, and external sites) to identify and attract passive/active candidates to fill requisitions effectively. Making sure that the candidate experience was positive at all times.

Partnered with Leadership in Intake sessions to evaluate recruiting needs and to establish recruiting process from start to finish,

Created interview guides that align with competencies that fit the role, designed and implemented templates for processes.

Maintained full accountability for the effective and efficient staffing of Mid-level roles to Middle mgmt roles (Director, Asst Director, Area HR Mgr, Sr Project Manager), as well as 3rd party vendors.

Collaborate with Leadership to strategize plans around status updates, hiring rationales, compensation, and candidate feedback. Compliance with EEO/AA/OFCCP hiring.


10/05-3/11 AVP Senior Site Consultant- Citi Financial Fort Mill, SC

Supported functional business groups by partnering with Hiring Mgrs/Staffing team/and HRBP to fulfill our site hiring needs, Maintained full accountability for the effective and efficient staffing of mid-level to Director level within the Auto and Mortgage departments.

Worked closely with our Site Staffing Lead and General Staffing Mgr by participating in projects (e.g. TAP, Bilingual Hiring) designed to maintain business efficiency for the Fort Mill site.

Developed a media plan to source candidates for various positions for the Fort mill site> resulted in a fill rate of 104%.

Managed the Fort Mill Talent Accelerated Program by successfully facilitating the process with client and HRB partners.

Recruitment-extends to geographical locations (PA, New York, TX). Maintained full accountability for the effective and efficient staffing of high-volume entry-level roles to middle mgmt roles (Director, Asst Director, AVP, and Branch Mgmt) networking-sourcing- use of sourcing tools (Taleo, Face book, Linked In, and Twitter)Compliance w/EEO/AA/OFCCP hiring.

Sonya Martin- Porter -2-

5/03-2/05 Branch Mgr- ACT-1 PERSONNEL SERVICES Charlotte, NC

Played a key leadership role, and opened the new branch for the Nations largest Female Minority Owned Staffing Company. I maintained relationships with our largest Corporate National Account-Wachovia, which created a pipeline of temporary employees for the different hiring needs.

Actively participated in all aspects of management for the branch, this involved maintaining development of new business, overseeing the branch P&L, and profitability. Evaluated staff performances to ensure full scopes of duties were being met by my Staffing Mgrs.

Ensured all employees were fully trained in all areas of their respective job functions.

Assisted direct reports in servicing and developing their accounts. Worked closely with the Area Manager to develop new accounts and goals for the Charlotte Market.

Developed effective strategies to improve employee retention, resolved employee relations issues, worker’s comp processing, benefits, payroll, and leave of absence.

9/00-11/01 Recruiter/Business Development Manager- RANDSTAD NA Charlotte, NC

Recruited Professional, Industrial, and Technical employees for various companies.

Conducted Behavioral Interviews and negotiated salary rates on behalf of the client to secure the best compensation pkg, the best rates for temporary hire, to retain and generate new job orders. Partnered with Business Mgrs frequently to discuss existing /potential clients to generate new business. This involved preparing presentations for the client, and assisting the Mkting Mgr in the implementation of proposals.

Provided broad HR/Recruitment knowledge and expertise implementing initiatives and/or programs Administered worker’s comp claims process, leave of absence requests, benefits and payroll.

11/96-12/98 HR Generalist/Staffing Professional- DUKE ENERGY Charlotte, NC

2 year project of high volume, full cycle recruiting- approximately 100-200 employees per outage. Administered recruitment and selection strategies, to ensure the staffing needs of the organization were met.

Recruited employees with Craft experience such as: Electricians, Pipe fitters, Welders, and Turbine for Nuclear Outage work. Performed Generalist duties, which involved conducting new-hire orientation, processing unemployment claims, creating new-hire packages, conducting interview schedules/background checks, and scheduled various training classes such as diversity training etc.

9/92-12/95 HR Specialist- TALENT TREE PERSONNEL Charlotte, NC

Maintained Industrial and Clerical accounts, processed payroll for 300-400 employees. HR Generalist duties and effective resolution on all aspects of HR such as employee relations, leaves of absence, workers compensation, unemployment claims, change management, employee retention, benefits administration, recruiting, and talent development.


Respect at Work

Diversity Awareness

Partners in Accountability Training (PIA)

Foundations of Building a House for Diversity

Foundations of Leadership & Development/Exercising Influence


2009 Large Employer of the Year – SC Governor’s Award; Employment of People with Disabilities

Citi Women’s Network – Fort Mill, SC (Member)

Good Will Industries- Board of Directors (2010)

Society for Human Resources Mgmt (2015)

Technical Skills: Taleo, Brass ring, PeopleSoft, Smart Recruiter


Bachelor of Business Administration/HR Management - STRAYER UNIVERSITY (B.A. Degree -5/2018 anticipated completion)

Business Admin- C.P.C.C.


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